MANAGEMEN KONFLIK

Dr. Budi Anna Keliat, SKP, MAppSC

5 WAYS MANAGEMENT CONFLIC

1

AVOIDANCE COMPETITION [I WIN, YOU LOSE]

ACCOMMODATION [I LOSE/GIVE IN] COMPROMISE [WE BOTH GET SOMETHING] COLLABORATION [WE BOTH WIN]

COMPETITION
PLUS
The winner is clear Winner usually experience gains

MINUS
Establishes the batterground for the next conflict May cause worthy competitions to withdraw or leave the organization

ACCOMMODATION
PLUS
Curtails conflict situations Enhances ego of the other

MINUS
Sometimea establishes a precedence Does not fully engage participants

COMPROMISE
PLUS
Show good will Establishe friendship

MINUS
No one gets what they wants May feel like a dead end

COLLABORATION
PLUS
Every one wins Create good feelings

MINUS
Hard to achieve since no one knows how Often confusing since players can win something they didnt know they wanted

WHAT THIS MEANS

MANAGING CONFLICT MEANS YOE NEED TO DEVELOP SEVERAL STYLES AND DECIDE WHICH IS VALUABLE AT ANY GIVEN POINT OF CONFLICT

TIPS FOR MANAGING WORKPLACE CONFLICT

Bina hubungan baik sebelum konflik terjadi Jangan biarkan masalah kecil menjadi besar, selesaikan segera Hargai perbedaan Dengarkan pendapat orang lain pada situasi konflik Hargai perasaan sebelum fokus pada fakta Fokus pada penyelesaian masalah bukan mengubah orang lain Jika tidak dapat diselesaikan, cari orang ketiga yg dapat membantu Ingat adaptasi style sdr pada situasi dan orang yg terlibat

Terima kasih Selamat Mencoba