Dr.V.

Veera Balaji Kumar

Soft skills Trainer
Cygmax institute of management studies
What does this symbol mean
to you?
 In the United States it is a
symbol for good job
 In Germany the number one
 In Japan the number five
 In Ghana an insult
 In Malaysia the thumb is
used to point rather than a
finger

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Nonverbal Signals
Vary from culture to culture

Microsoft Photo
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 The Evolution of
Language
 The theory of the organic evolution of language says
that language evolved from purely manually gesture-
based  more focused on gestures in the mouth
 We were able to categorize and conceptualize, visible
(primarily manual) gestures
 This led to the development of language  marshalling
these concepts and articulators as linguistic symbols
Verbal Nonverbal
Communication Communication
 The words we  Bodily actions and
use vocal qualities that
typically
accompany a
verbal message

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Impact of language
TOTAL IMPACT OF A MESSAGE

VERBAL
7%

NON-VERBAL VOCAL
55% 38%

 According to experts( Mehrabian), our non-

verbal language communicates about 55%
of what we really mean (voice tonality
contributes 38%) while words themselves
contribute a mere 7%.
Types of Nonverbal
Communication
t
excep
 Kinesics v er y thing ds!
E wo r
the
 Paralanguage
 Vocal interferences
 Spatial Usage
 Self-presentation cues

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Functions of Nonverbal
Communication
 To provide information
 To regulate interaction
 To express or hide emotion and affect
 To present an image
 To express power and control

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Regulate Interaction
Facial expressions or gestures that are used to
control or regulate the flow of a conversation

Microsoft Photo
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Express Emotion or Affect

 Facial expressions
and gestures that
augment the verbal
expression of
feelings

Microsoft Photo
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Kinesics / Proxemics

 “body language”
○ motion and gestures
Kinesics

 the study of communication that

occurs through body movements,
positions, and facial expressions
Kinesics / Proxemics

 “body language”
○ using personal space
Paralanguage
 Pitch
 Volume
 Rate
 Quality
 Intonation

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Vocal Interferences
 Extraneous sounds or words
that interrupt fluent speech
“uh,” “um”
“you know,” “like”
 Place markers
 Filler

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Body language

 Which of the pictures

to the left represents
an image of good
body language during
a consultation?
From birth…
 Our understanding
and use of non-verbal
cues in facial
expression are
familiar to us nearly
from birth
Non-verbal signals

By familiarizing
ourselves with a
few basic
nonverbal signals,
we can improve
our ability to
understand what
people are really
communicating…
A Business Deal ?!!

…and become
aware of what we
are broadcasting
to the world with
our own non-
verbal cues.
 A person's body
posture, movements
and positions more
often tell us exactly
what they mean (which
may be the exact
opposite of what they
are saying).
 Many people are
unaware of how loudly
they communicate with
their bodies.
Unconscious
 Our use and reading of
body language is largely
unconscious.
 We understand what a
person indicates with
their gestures and body
positions and we send
out our own messages -
but we rarely stop to
think about how we do it.
Expert Communicator
A few persona are
considered to have
great intuition about
other people.
 Their understanding is
actually due to careful
observation of
individuals, and
conscious or
unconscious
understanding of non-
verbal
communication.
 We need to
recognize and give
credibility to our
own "intuition" and
"feelings" about a
person or situation
Kinesics
 Eye Contact
 Facial expressions
 Emoticons
 Gesture
 Posture
 Touch

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Touch
 Touching and being
touched are
essential to a
healthy life
 Touch can
communicate
power, empathy,
understanding
Microsoft Photo

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Spatial Usage
Proxemics
Intimate distance
Personal distance
Social distance
Public Distance
 Territory
 Artifacts

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Proxemics

 the study of communication that

occurs through spatial behavior
Personal "space."

When a stranger
or someone gets
too close, we
feel
uncomfortable.

Unconsciously we know the distancing

from others that is appropriate for our own
culture.
 Personal "space."

We judge our own distance and respect the space of

others by avoiding getting too close and follow our
"feeling" to adjust to the correct distances from
friends as opposed to acquaintances or strangers.
.
Self-Presentation Cues
Physical Appearance
Endomorph
Mesomorph
Ectomorph
 Time (Chronemics)
Monochronic
Polychronic
 Olfactory
Communication –
perfumes, flowers,
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Self-Presentation

 What message do
you wish to send
with your choice of
clothing and
Microsoft Photo
personal grooming?

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FACIAL EXPRESSION
 convey the emotional state of the
individual to observers
 primary means of conveying social
information among Humans
 more often involuntary
 Humans can adopt a facial expression
as a voluntary action
FACIAL EXPRESSION
 Some expressions can be accurately
interpreted
 Some faces are often falsely read as
expressing some emotion, even when
they are neutral
FACIAL EXPRESSION

 This is a blank
expression
 characterized by the
neutral position of
facial features and
implies a lack of
strong emotion
FACIAL EXPRESSION

 A frown (or scowl) is

a facial expression
that is the opposite of
a smile.
 It is demonstrated as
an arc facing up, and
is caused by
movement of the lips
and the areas around
the mouth.
FACIAL EXPRESSION

 A Puppy face or a
Puppy dog face is a
facial expression that
humans make that is
based on canine
expressions.
 After you have done
some wrong and you
want to show your
innocence.
FACIAL EXPRESSION

 people use this

expression as a way
to get something
they want or to get
out of doing
something
undesirable
FACIAL EXPRESSION

A sneer is a
scornful facial
expression
characterized by a
slight raising of one
corner of the upper
lip.
FACIAL EXPRESSION

 smirk (from the

Old English smercian,
"smile") refers to a
smile evoking
insolence, scorn, or
offensive smugness
 George W. Bush is
often considered to
have a trademark
smirk
Smirking Bush
GESTURE

 gesture is a form of
non-verbal communication
made with a part of the
body, used instead of or
in combination with
verbal communication.

Yes……!!! I have done it !

GESTURE

 language of gesture is
rich in ways for
individuals to express
a variety of feelings
and thoughts, from
contempt and hostility
to approval and
affection
GESTURE

 certain gesture are

culture specific.
 What might be a
greeting gesture in
one culture may be
offensive in another
culture.
GESTURE