Impact Factory - Communication Skills Course http://www.impactfactory.com/p/communication_skills_course/open_172...

Communication Skills Course

Keywords

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Impact Factory - Communication Skills Course http://www.impactfactory.com/p/communication_skills_course/open_172...

25% off late booking

Communication Skills Course
Public Communication Skills Course
This Friday 26th June

(Click here for Tailored Communication Training) Please check below for details.

This one-day entry level Public Communication Skills

Course provides participants with the opportunity to
understand how communication works and how to communicate with confidence and flair.

Commununication Skills courses are run by

Julie Wales - Liz McKechnie - Tom Bruno-Magdich - Jeremy Todd

Anthony Etherton - Tina Lamb - Katherine Grice - Joe Britto

You'll look at what works about the way you communicate, what gets in the way of you being a
more effective communicator and then a raft of tools and techniques to help you be more adept
and self-assured.

This is a practical day filled with exercises, games and discussion which will give you skills to
handle difficult and tricky situations and give you more choice in the way you communicate with
others.

Click here for our Conflict Management Course - Customer Service Course - Influencing
and Negotiating Skills Course - Negotiation Skills Course - One to One Communication
Skills Training

Communication Skills Course Objectives :

* Understanding how communications work

* Gaining active listening and responding skills
* Seeing things from other points of view
* Managing your assumption more effectively
* Understanding your own strengths
* How others may see you
* Looking at body language
* Increasing confidence
* Difficult people or situations
* Filling up your communications tool kit

Communication Skills Course Programme

Introduction
We will share Impact Factory's underlying principles, how we work and explain how we intend
everyone gets the most value out of the communication skills course.

Everything we do is participative and interactive. There will be work in pairs, small group work,
games, processes and exercises designed to stimulate, challenge and develop people's knowledge
and skills. They are also fun!

What else would you like out of a communications skills course?

A chance for our delegates to add anything they would like from the programme. The
Communication Skills Course will be adapted and changed as we go along to better fit their needs.

Communications dynamic - how it works

This is an introduction to the dynamics of face-to-face communication skills - looking at what

affects the participants and how they might take more charge of situations.

It gives an overview of how communication works at its best, identifying where it can go wrong.
We 'unpick' all the elements that go into effective communication and explain to people how they
can be more in charge of the communication dynamic.

The day will be based around this key aim, with delegates being given the opportunity to practice
and experience each section.

Vocal Tone and Communication

We have a range of exercises which experiment with the effects of variations of tone.

Each person will have the chance to identify their usual default style and also consider how their
tone affects the way that they may be perceived.

From there we will practice ways to turn up and down different aspects of our natural
communications style. In unpicking how to achieve the tone you choose, participants can see how
they can do so consistently.

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Impact Factory - Communication Skills Course http://www.impactfactory.com/p/communication_skills_course/open_172...

Customer Service FREE Seminar

Click here for details on how to attend our FREE 90 minute

Customer Service Seminar

with Katherine Grice

Talk to us about this communications course

If there are any areas of this public Communication Skills Course
that are not clear to you, please do not hesitate to call us: 020
7226 1877. We will put you in touch with one of the Lead
Trainers, who will be happy to access the suitability of this
course for you.

Courses take place at our training suites: Suite 121, Business

Design Centre, 52 Upper Street, London N1 0QH. See how to
find us for directions, hotels and public transport.

Saturday Communication Skills Courses

We now offer Saturday Communication Skills Courses. Check
below for dates and availability.

Attend this Impact

Factory training course
for a fraction of the cost
with Train to Gain!

Click TRAIN TO GAIN

for details

Book this course

Date Details

26/06/2009 Book now…

25% Late booking discount Cost: £295 pp
Time: 9:30 - 5:30
Places available: 3

07/07/2009 Book now…

Cost: £395 pp
Time: 9:30 - 5:30
Places available: 6

03/08/2009 Book now…

Cost: £395 pp
Time: 9:30 - 5:30
Places available: 6

14/09/2009 Book now…

Cost: £395 pp
Time: 9:30 - 5:30
Places available: 8

27/10/2009 Book now…

Cost: £395 pp
Time: 9:30 - 5:30
Places available: 8

Booking summary / checkout »

3 of 4 6/22/2009 6:36 PM
Impact Factory - Communication Skills Course http://www.impactfactory.com/p/communication_skills_course/open_172...

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Impact Factory — the home of presentation skills, leadership development and communication training

Impact Factory
Suite 121, Business Design Centre, 52 Upper Street, London N1 0QH, UK
Phone 020 7226 1877 : Fax 020 7354 3505 : E-mail enquiries@impactfactory.com
Communication skills | Leadership skills | Presentation skills | Team building | Executive coaching
Project management | Management training | Public speaking | Assertiveness training
Performance management | Customer service | Appraisals training | Media training

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