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10. Does lack of English knowledge hinder your ability to communication in your bank?
11. Does technical word create barriers to the communication in your bank?
12. Does communication system help to strengthen the social bonding with your colleagues?
13. How much important do you feel is the communication system in your organization, keeping view that your organization has internal as well as external communication system (with clients/prospective clients)?
14. Overall how satisfied are you with communication system in your organization?