Вы находитесь на странице: 1из 1

DEFINITION OF TERMS

ORGANIZATION PERFORMANCE MODEL


All organizations are perfectly designed to get the results they get

BUSINESS SITUATION The needs which must be satisfied and the pressures which must be managed. 1. Consumer/Customer requirements. 2. Company requirements (customers and suppliers). 3. Social, political, legal needs. 4. Competitive activities. 5. Expectations of employees.

BUSINESS RESULTS What the organization delivers now. 1. Marketplace results. 2. Extent to which Company requirements are met. 3. Social, political, legal conduct. 4. Position relative to competition. 5. Extent to which employee expectations are realized.

BUSINESS STRATEGY The organizations reason for being and plan for success. 1. 2. 3. 4. 5. Purpose/Mission/Vision. Competitive strategy. Objectives and goals. Operation principles. Underlying values, assumptions, and paradigms.

STRUCTURE

REWARDS

CULTURE How the organization really operates. 1. Attitude towards strategy, goals. 2. Actual distribution of power and rewards. 3. Actual work people do/dont do. 4. Other norms that explain how things get done (or dont get done).

TASKS

PEOPLE

DECISION MAKING

INFORMATION