Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

PROJECT SPECIFIC RESEARCH

Design for a shoe store, apartments, and editors office

SHOE STORE RESEARCH

SHOE STORES IN GENERAL o 10 Characteristics of a Good Shoe Store O'Neal, D. L. (2013). 10 Characteristics of a Good Shoe Store. Small Business. Retrieved from http://smallbusiness.chron.com/10-characteristics-good-shoe-store-23385.html Inviting Exterior o Exterior design, signage and logo should appeal to your target consumer o Exterior elements should also convey the spirit of the stores inventory so consumers unfamiliar with the retailer get an immediate impression of what the store has to offer Display window design o Can be used to convey store branding, highlight manufacturer/designer names or alert potential customers to special pricing promotions o Any shoes on display should be adequately spaces and arranged in a way that complements attendant signage Inventory o A system to keep careful track of which brands and styles of shoes sell best is essential o Take advantage of stock keeping units (SKUs), stocking aging codes to get a grasp of inventory levels and when to reorder Quality staff/customer service o Look for experienced sellers o Floor staff with a genuine interest in both customer and product help make consumers feel secure Product selection o A family-oriented store is well-advised to keep on-hand shoes to appeal to everyone; limited selection can encourage customers to shop elsewhere In-store displays o Highlight the newest designs and special pricing by elevating the display and placing them near the store entrance Ample seating o So people can sit down when they try on shows Good lighting o Can contribute to a warm, welcoming ambiance o Featured items may be spotlighted from the ceiling or lit from below to distinguish them from other displays Plenty of mirrors

Rebekah Kantor o

ID 4772: ID Capstone Assignment 4

September 24, 2013

Use a mix of full-length and knee-length mirrors, so consumers can view both the small and big picture Brand image o Think clearly and carefully about who your target market is and what you want the store to represent SIZES AND LAYOUTS o Dabholkar, P. A., Thorpe, D. I., & Rentz, J. O. (1995). A Measure of Service Quality for Retail Stores: Scale Development and Validation. Journal of the Academy of Marketing Science. doi:10.1177/009207039602400101 Store layout includes the ease of locating desired merchandise and the ease of moving around the store

Physical aspects The appearance of the physical facilities Encompasses the convenience offered the customer by the layout of the physical facilities Reliability Viewed as a combination of keeping promises and doing it right. Personal interaction Service employees inspiring confidence and being courteous/helpful Problem solving Addresses the handling of returns and exchanges as well as complaints Specifically related to the handling of problems and therefore merits a separate dimension Policy Captures aspects of service quality that are directly influenced by store policy Principles of Store Design and Layout http://www.css.sd28.bc.ca/Marketing/Marketing2011/StoreDesignLayout/PrinciplesOfDesignAndLayout.pdf First Impressions Count Keep it simple Do not confuse customers Layout must make it easy for customers to find the goods they want Give the store a personality Give special attention to lighting Place Goods to Add Selling Power Complementary items = related items Minimize space used for non-selling

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

Security Balance quality and cost o Types of Store Layouts Waters, S. (n.d.). Types of Store Layouts - Basic Retail Floor Plans - Store Designs. Retrieved from http://retail.about.com/od/storedesign/ss/store_layouts.htm Straight Floor Plan Diagonal Angular Geometric

Mix

DISPLAY METHODS AND SYSTEMS o Caldwell, M. W., & Blankenstein, H. (1995). Retail Store Display System. United States Patent. Retrieved from http://www.google.com/patents?hl=en&lr=&vid=USPAT5465085&id=LsoaAAAAEBAJ&oi =fnd&dq=retail+store+display+methods&printsec=abstract#v=onepage&q=retail%20sto re%20display%20methods&f=false

Merchandise packing Packing and Display Merchandise Container Codere, F. J. (1936). Packing and Display Merchandise Container. United States Patent Office. Retrieved from http://www.google.com/patents?hl=en&lr=&vid=USPAT2053700&id=dmBeAAAAEBAJ& oi=fnd&dq=how+to+display+merchandise&printsec=abstract#v=onepage&q=how%20to %20display%20merchandise&f=false Inexpensive Strong and durable Moisture proof Merchandise Display Device Field, F. P. (1986). Merchandise Display Device. United States Patent. Retrieved from http://www.google.com/patents?hl=en&lr=&vid=USPAT4588093&id=noszAAAAEBAJ&oi =fnd&dq=how+to+display+merchandise&printsec=abstract#v=onepage&q=how%20to% 20display%20merchandise&f=false adapted to continuously maintain the organized orientation of merchandise positioned upon a display surface maintains the stack of merchandise in an organized manner Formed of a molded plastic material

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

Slotted wall merchandise display panel Radek, J. R. (1986). Slotted Wall Merchandise Display Panel. United States Patent. Retrieved from http://www.google.com/patents?hl=en&lr=&vid=USPAT4607753&id=5zkyAAAAEBAJ&oi =fnd&dq=how+to+display+merchandise&printsec=abstract#v=onepage&q=how%20to% 20display%20merchandise&f=false Improvements in such panels are done by provision of a plurality of narrow intergenerating slats arranged in parallel horizontal relation, perforated or imperforate, whereby to permit attachment of cantilever hangers having a variety of terminal attachment means

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

SERVICE QUALITY Winter (1995). A Measure of Service Quality for Retail Stores: Scale Development and Validation. Journal of the Academy of Marketing Science, 24, 3-16. Retrieved from http://jam.sagepub.com/content/24/1/3.full.pdf+html o Westbrook suggests that two broad categories of retailer-related experiences are important to the customer: In- store experiences - Include interactions with store employees as well as the ease of walking around the store Experiences related to the merchandise - Include quality and availability of merchandise STORAGE AND OTHER SUPPORT NEEDS (SHIPPING/RECEIVING, MANAGERS OFFICE, ETC.) o Shoe store stockroom Prominent Retail Dealers (1988). How to Manage a Retail Shoe Store. The Boot and Shoe Recorder. Retrieved from http://books.google.com/books?hl=en&lr=&id=clY4AAAAMAAJ&oi=fnd&pg=PA1&dq=ci rculation+in+shoe+store&ots=RUd49c_vtb&sig=GOjHcsDWzif9bb3DR36VDH_QHw#v=onepage&q=circulation%20in%20shoe%20store&f=false See that the stockroom is in systematic order, and that every line has its proper place Have every boot and its size entered in the clerks check book when sold, and it stated hours let it be someones duty to replace the goods sold from the stockroom, and report to the office the lines and sizes that are low By doing this, you will rarely have to lose sales for want of sizes In the keeping of stock it is important that your cartons should exhibit freshness and a variety in their colors, and be labeled with description, marker, cost, and selling price plainly written upon them Go through the stock room 2-3 times a year and mark down 10% of whatever is sticking on the shelves, and marking it down again and again until bring it to a selling basis SECURITY o Video surveillance Brodsky, T., Cohen, R., Cohen-Solal, E., Gutta, S., Lyons, D., Philomin, V., & Trajkovic, M. (2002). Visual Surveillance in Retail Stores and in the Home. New York, NY: Springer Science+Business. http://link.springer.com/chapter/10.1007/978-1-4615-09134_4#page-1 Security operators tasks tracking of suspicious individuals throughout the facility reviewing tapes from previous day to find out who stole a certain object goal of the automated system is to simplify the operators tasks, while leaving the person in control In traditional commercial video surveillance systems, several hours or days worth of video is captured on videotape. Operators must then play or fastforward through these tapes to locate incidents of interest Alarm-based method of searching through surveillance takes less time to search because at the time the alarm occurs, information is stored so that an operator can skip through the video to view scenes at which an alarm was triggered

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

LIGHTING o Prominent Retail Dealers (1988). How to Manage a Retail Shoe Store. The Boot and Shoe Recorder. Retrieved from http://books.google.com/books?hl=en&lr=&id=clY4AAAAMAAJ&oi=fnd&pg=PA1&dq=ci rculation+in+shoe+store&ots=RUd49c_vtb&sig=GOjHcsDWzif9bb3DR36VDH_QHw#v=onepage&q=circulation%20in%20shoe%20store&f=false Light your store thoroughly because there is no such good advertisement as a well-kept, well-lit store o McGourty, L. E. (1984). Interior Decoration System. United State Patent. Retrieved from http://www.google.com/patents?hl=en&lr=&vid=USPAT4438604&id=OCk5AAAAEBAJ& oi=fnd&dq=shoe+store+lighting&printsec=abstract#v=onepage&q=shoe%20store%20lig hting&f=false

PTZ camera calibration (pan-tilt-zoom) Stationary, but rotating zooming Advantage is that they can be used or the surveillance of a large area, yet it can also be used to closely look at the points of interest

The invention consists of an interior decoration system including a panel located adjacent a structural wall A plurality of vertically-spaced first brackets are mounted on the structural wall with several brackets vertically-spaced The panel is formed with an interior recess and an electrical circuit is contained in the recess. A lighting fixture is mounted on the undersurface of each shelf and an electrical outlet is located on the front surface of the panel for connection to the lighting fixture

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

*See link to pdf for attachment details and construction Functions of Effective Lighting http://www.css.sd28.bc.ca/Marketing/Marketing2011/StoreDesignLayout/PrinciplesOfDesignAndLayout.pdf To create a store image Light or lack of tells the customers that the store environment is up-todate or old-fashioned, luxurious or discount, pleasant or unpleasant, clean or unclean, and spacious or cramped To increase selling power Effective lighting shows products at their best and allows customers to inspect goods closely and read labels and price tags Highlights special merchandise, attracts customer attention, and makes the store interior visible from outside the store To add to customer and employee comfort Well-lit areas prevent eye strain and fatigue and help to prevent potential safety hazards To create space dimensions within the store Well-positioned lights of appropriate brightness visually divide the retailers floor space, saving the cost and space of physical partitions Flashing or directed lights are about to channel the customer traffic flow Lights of varying intensities and types, when used with mirrors and appropriate color schemes, my make a narrow, shallow, or low store appear to be wide, deep, or tall, and vice-versa. To control theft Areas that are frequently out of store employees line of sight, such as corners and behind displays, appeal to shoplifters. Keeping these areas well lit helps discourage shoplifters THE IMPORTANCE OF FLOORING http://www.css.sd28.bc.ca/Marketing/Marketing2011/StoreDesignLayout/PrinciplesOfDesignAndLayout.pdf o

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

Seating options (not specific furniture but seating types) CASH WRAP SYSTEMS AND THEIR EQUIPMENT AND COMPONENTS DeTemple, W., Abell, P., Bird, F., & Goff, L. (1996). Remote Electronic Information Display System for Retail Facility. United States Patent, . Retrieved , from http://www.google.com/patents?hl=en&lr=&vid=USPAT5572653&id=qT8pAAAAEBAJ&oi=fnd&d q=retail+check-out+systems&printsec=abstract#v=onepage&q=retail%20checkout%20systems&f=false o POS System Different ways of POS system setups

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

Invention relates generally to an electronic information display and item tracking system, and, more particularly, to a computer based system for electromagnetic tracking the position of shopping carts and baskets, and displaying pricing, advertising, and other specialized information at remote display modules which are connected to a central computer POS (point of sale) system usually has one or more automated check-out terminals capable of sensing and interpreting the Universal Product Code (UPC) printed on each item of merchandise to be checked out. Disadvantages Whenever any of indicator information has to be changed, it must be done so manually, which requires that new pricing tags must be ordered, printed and delivered to the store and then manually placed on the store shelves Cost of printing Communication between the store platform computer and the display tags and tracking transmitters is facilitated with an IR controller and an IR transceiver grid which is comprised of a plurity of individual transceivers placed throughout the tore and it is electromagnetically linked to the tracking transmitters and the transceivers resident in each of the electric display tags An electronic price read out system Preprinted price indicators are replaced by electronic price indicator units Info can be changed at will by changing the electrical stimulus at the input of each unit System requires wires to be routed throughout the store

Circulation Organizational charts for employees Occupancy requirements

APARTMENT DESIGN RESEARCH

LAYOUTS AND SIZES o Using Quality Function Development (QFD) in the Design Phase of an Apartment Construction Project Grgione, L. (1999). Using Quality Function Deployment (QFD) in The Design Phase of An Apartment Construction Project. . Retrieved , from http://construction.berkeley.edu/~tommelein/IGLC-7/PDF/Gargione.pdf Use a QFD criteria matrix for apartment layout development Matrix helps prioritize the improvements and design specifications

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

LIGHTING http://gaia.lbl.gov/btech/papers/38454.pdf o Energy usage A small percentage of fixtures in each home are responsible for the vast majority of residential lighting energy consumption The greatest opportunity for savings reside in ceiling, portable, and wall fixtures in the kitchen, living room, bathrooms, bedrooms, and outdoors The best value can be obtained by replacing incandescent fixtures in these highuse categories with well-designed, energy-efficient fixtures (including dedicated pin-based CF fixtures). o Effects of Lighting (1996). Assessing Beliefs about Lighting Effects on Health, Performance, Mood, and Social Behavior. Environment and Behavior, . Retrieved , from http://eab.sagepub.com/content/28/4/446.full.pdf doi:10.1177/0013916596284002 Daylight and natural light improves mood The type of lighting in a room matters People agree that working under fluorescent lights can give them eyestrain SECURITY o The recommended security approach for new housing developments being built involves using a series of physical design characteristics to subdivide the complex into naturally controlled sectors called defensible space. RESIDENTIAL LIVING CODES Francis, C., & Winkel, S. (2012). Building Codes Illustrated (4 ed.). Hoboken: John Wiley & Sons, Inc.. o Energy Code Concepts R101.4.2 Historic Buildings Historic buildings listened in a recognized register such as a State Register of Historic Places are exempt from the IECC R101.4.4, .5& .6 Change in Occupancy and Mixed-Use Buildings When a change in occupancy occurs that will result in increased demand for fossil fuels or electricity then the building must comply with the IECC. When unconditioned space is altered to become conditioned space the altered space is required to be brought into full compliance with the IECC. In mixed-use buildings the appropriate criteria are to be applied to each portion of the building R101.5 Compliance

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

Residential buildings are to comply with the residential provisions of the IECC. Commercial buildings are to comply with the commercial provisions Compliance is broken into 2 broad categories: one is prescriptive and the other is performance based. Each of these methods will be illustrated using our assumed building model The code official is permitted to designate acceptable computer programs or other calculation methods that are deemed to verify compliance with the IECC. Building areas with very low energy use or without conditioned space need not comply f they are adequately separated from the remainder of the building under consideration R202.1.3 The U-factor for fenestration (which includes windows, doors, and skylights) is to be determined in accordance with the industry standard in NFRC 100. Products lacking a labeled U-factor are to be assigned a default U-factor from Tables R303.1.3(1) or R303.1.3(2). The solar heat gain coefficient (SHGC) and visible transmittance (VT) fenestration products are to be determined in accordance with NFRC 200. Products lacking a labeled SHGC or VT or are to be assigned a default SHGC or VT from Table R303.1.3(3). Residential Compliance The methods allow for use of either performance or prescriptive criteria. All residential projects must comply with all of the mandatory provisions contained in R401, R403, and R404. For one- and two-family dwellings regulated by the International Residential Code, the 2012 IRC contains energy requirements that are identical to those of the R provisions of the IECC Swelling Units and Sleeping Units Accessible Dwelling Units and Sleeping Units 1107.2 divides accessible dwelling units and sleeping units into Accessible, Type A and B units. Sleeping units are defined as rooms or spaces in which people sleep. Accessible Spaces The requirements of 1107.3 arise from the requirements for accessible routes. Rooms and spaces that serve accessible units and that are available to the general public, or for the use of the residents in general, are to be accessible. This includes such areas as the toilet and bathing rooms, kitchens, living and dining areas, and exterior spaces, including patios, terraces and balconies. There is an exception related to recreational facilities Accessible Route 1107.4 requires that at least one accessible route connect the primary building or site entrance with the front entry to each accessible dwelling unit. An accessible units to area that serve the units, such as laundry rooms or community rooms. The exceptions to this provision apply on steep sites where buildings or dwelling units are connected by non-

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

accessible vehicular routes, similar to the provisions of 1104. In such cases, accessible parking at each accessible facility is acceptable o Automatic Sprinkler Systems Group R: 903.2.8 requires an automatic sprinkler system throughout buildings with an R fire area. This includes all R occupancies as notes. Verify with the local AHJ regarding the adoption of the International Residential Code to see what is applicable for one and two- family dwellings STORAGE AND MAINTENANCE o Storage This information is received from my apartment precedent study with Blythe Gentry The storage in the apartment is extremely minimal, especially in the kitchen. Again, touching on the smallness of the extra space next to the kitchen, Blythe has added her own shelving to create more space. Anyways, because this area is too small for a table to sit at, this was the viable solution to the space as well the storage solution. Living grade materials Apartments in general

EDITORS OFFICE DESIGN RESEARCH

EQUIPMENT AND NEEDS This information was retrieved through an email exchange between Alyssa Lees boyfriends brother, who works as an employee at an editors business firm. o Bookshelf o Dry erase boards (ones that are portable) o Full 3-sided desk o 3 computers connected to the same shared server o Printer to print and view pdfs o Filing cabinets for archives, newsletters, and pictures o Multiple calendars o Small storage space for supplies o Office chairs o Office phone with speaker and conference call capabilities o Space for different sections of mail LAYOUTS AND SIZES o Traditional vs. Open Office Design (2002). Traditional versus Open Office Design: A Longitudinal Field Study. Environment and Behavior, . Retrieved , from http://eab.sagepub.com/content/34/3/279.full.pdf+html doi:10.1177/0013916502034003001 Many companies continue to adopt open office designs primarily because of the reduced costs in construction Belief that they facilitate greater communication, which in turn, facilitates greater productivity. Based on the social facilitation hypothesis: performance of routine tasks will improve in non-private areas. Suggests that employees will find

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

their jobs boring may find that contact with other people provide a source of stimulation Findings of lower satisfaction in open offices are due to employees perceived lack of control over input to and from the environment Architectural privacy: the visual and acoustic isolation supplied by an environment Psychological privacy: a sense of control over access to oneself for ones group Traditional office sizes 12x12, which one worker, one desk, and a door that closed the room off from the corridor 20x20, with two workers, two separate desks, no partitions between them, and a door) An area with 4 workers where there are 65 partitions between them: 70x100 and 20x20

SECURITY o Office Machine Security System Adams, M. (1989). Office Machine Secuirty System. United States Patent, . Retrieved , from http://www.google.com/patents?hl=en&lr=&vid=USPAT4856305&id=rgE0AAAAEBAJ&oi =fnd&dq=office+security&printsec=abstract#v=onepage&q=office%20security&f=false The machine can be secured to the desk top so as to be removable only with the use of tools These fastener openings are threaded for the reception of a machine screw or bolt The anti-theft system disclosed herein is a deterrent to theft, by making the act too time consuming for its completion

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

Video Monitoring and Security System Diaz, L., Burgos, P., & Rodriquez, D. (2002). Video Monitoring and Secuirty Sytem. United States Patent, . Retrieved , from http://www.google.com/patents?hl=en&lr=&vid=USPAT6476858&id=elsLAAAAEBAJ&oi =fnd&dq=security+in+offices&printsec=abstract#v=onepage&q=security%20in%20office s&f=false This invention relates generally to security and control systems and, in particular, to a computerized video monitoring and security system based on a standard PC platform System employs video digitalizing and digital I/O technology to monitor and process video information from video cameras, and ON/OFF status information from sensors to trigger alarm events, and to allow the users to receive or monitor events via a network, including the internet Can be used to view past events logged in a video database, as well as to monitor live video from local or remote locations Video information from a single camera or from several cameras is independently digitalized, scaled and displayed on different windows

Rebekah Kantor

ID 4772: ID Capstone Assignment 4

September 24, 2013

OFFICE ENVIRONMENT o Employees Satisfaction (2002). Traditional versus Open Office Design: A Longitudinal Field Study. Environment and Behavior, . Retrieved , from http://eab.sagepub.com/content/34/3/279.full.pdf+html Perceptions of spatial characteristics, ambient conditions, and psychosocial characteristics of the office: Lighting Temperature Environmental control Privacy STORAGE This information is retrieved from my precedent study questionnaire via email with Joe Truesdell. o Each employee has two large filing cabinets in which we store old archives of the printed version of the monthly newsletter as well as photos, because they also serve as the company historians. The desks have drawers and cabinets for basic office supplies