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Questionnaire for Customer

Name: Occupation:

Address:

Age:  15-20,  20-25,  25-35,  35-50,  Above 50

Sex: Male/Female

Contact no.:

Signature:

Q1) Which mobile connection do you use?

 Reliance GSM  Vodafone

 Reliance CDMA  Idea

 Airtel  Aircel

 Tata Indicom  Virgin

 BSNL

Q2) Why do you use this connection?

S.No. Services Excellent Very Fairly Average Poor


Good Good
1. Network Coverage
2. Low call rates/Tariff
3. Better Value Added
Services
4. Better customer support

Others please specify: ……………………………………..

1 Reliance Communications Ltd. (Lucknow).


Q3) What is your average monthly expenditure on mobiles (in Rs.)?

 0-50  50-100

 100-250  250-500

 Above 500

Q4) What is the average no. of outgoing calls per day?

O  1-5

 5-10  10-20

 Above 20

Q5) What is the average no. of SMS sent by you per day?

O  1-5

 5-10  10-20

 Above 20

Q6) Are you aware about the value added services such as caller tunes, ringtones,
wallpapers, crickets, astrology, missed call alerts etc.?

 Yes  No

Q7) Do you use any of the following services?

 Caller tunes  Wallpapers

 Ringtones  Cricket updates

 Astrology  Missed call alerts

 News updates  Jokes

 Gaming  Others (Specify)…………………

2 Reliance Communications Ltd. (Lucknow).


Q8) How do you subscribe Value Added Services?

 Voice Portal  SMS

 Hand set/Sim card menu  IVR/OBD

 Through your retailer

Q9) What is your monthly expenditure (in Rs.) on Value Added Services (VAS)?

O  1-25

 25-50  50-100

 Above 100

Q10) Through which source would you like to have information about VAS?

 T.V./Newspaper  Hoardings

 Calls  SMS

 Through your retailer  Company outlet

 Posters at shops

Q11) If you use caller tune then how do you subscribe it?

 Handset/Sim card menu  * copy

 SMS  Voice Portal

Q12) How frequently do you change your caller tunes?

 Weekly  Fortnightly

 Monthly  Occasionally

Q13) What kind of caller tunes do you prefer?

 Latest hits  Devotional songs

3 Reliance Communications Ltd. (Lucknow).


 Old melodies  English songs

 Regional Songs  Others (Specify)………………………

Q14) Which of the following services would you prefer?

 Mobile internet  Mobile banking

 Live T.V.  Travel

 Health/Beauty tips  Stock/Share

 Job opportunities  Exam results

 Mandi Rates  Others (Specify)………………………….

Q15) If you are a Reliance user then how frequently do you browse R-World?

 Daily  3-5 times a week

 Fortnightly  Monthly

 Never

Thanks for your cooperation

4 Reliance Communications Ltd. (Lucknow).


5 Reliance Communications Ltd. (Lucknow).
6 Reliance Communications Ltd. (Lucknow).