DR .

RAM
COM PANY DOCTOR DIAG NOSTIC

Featuring

1. 2. 3.

4. 5. 6.

... and the team at Nuffield Health!

THIS IS A COMPREHENSIVE PROPOSAL OF A STRATEGY DAY WITH RIDDLE BOX LIMITED. THE DAY WILL BE PRESENTED BY JEREMY MOORE AND DR. RAM RAGHVAN. ALL CONTENTS AND CONCEPTS ARE SPECIFIC TO OUR CLIENTS. ALL RIGHTS RESERVED. 2013 RIDDLE BOX LIMITED. FOR MORE INFORMATION PLEASE CONTACT: JEREMY MOORE ON 07525 493083 OR EMAIL JEZZ@RIDDLEBOX.CO.UK DR. RAM RAGHVAN ON 07500 887279 OR EMAIL RAM@RIDDLEBOX.CO.UK

... with PAUL DUHIG

WE WILL START BY BUILDING

I DESIGN THEM!

BOARDGAMES
TOGETHER!

6
DR. RAM

MASTER BOARDGAME.
PAUL TO PLAY GAME IN ADVANCE. THIS IS REALLY IMPORTANT BECAUSE THIS PROVIDES A STAKE IN THE GROUND FOR THE REST OF THE ANALYTICAL WORK. IT ALSO GETS PAUL ON SIDE WITH HOW THE PROCESS WORKS, AND HE BECOMES AN ADVOCATE ON THE DAY. ...and... ACTION!

WE WILL PROBABLY CONSTRUCT A HUGE

LOYE EMP LE I PROF

E: NAM AGE: N: IO POST

: NOTE

WE WANT TO PROVIDE THE OPTION OF VIDEOING SOME OF THE DAY, ITS NOT ESSENTIAL BUT A CONSIDERATION.

MAP OF STRATEGY

JEZZ! I FOUND OUR TEAM!!

GOTCHA! THATS WHERE THEY ARE AT RIGHT NOW.

CUSTOMER INTERVIEW THIS MAY BE CONTENTIOUS, BUT WE CAN DO SOME PRE WORK ON THEIR POTENTIAL CLIENTS (NOT INDIVIDUALS BUT ORGANISATIONS) THAT AWARD HOTEL MANAGEMENT CONTRACTS THAT NUFFIELD HEALTH ARE TRYING

WE WILL NEED A PHOTO AN BIO OF ALL THE ATTENDEES BASICALLY FOR RAM AND MY BENEFIT. IT WILL PROVIDE US WITH MORE BACKGROUND ON THE PEOPLE WE ARE GOING TO BE DEALING WITH SO WE CAN ANTICIPATE LIKELY RESISTANCE OR REACTIONS.

T L ATES SION I V , OSE PURP ION S S I AND M ENTS M STATE

WE WILL ALSO NEED THE COMPANYS LATEST PURPOSE, VISION AND MISSION STATEMENTS . ALSO ANY HIGH LEVEL STRATEGY DOCUMENTS THAT CAME OUT OF THAT EXERCISE WOULD BE VERY HELPFUL.

HOW DO YOU FEEL ABOUT THE CURRENT CORPORATE EVENTS PACKAGE?

LETS SEE...

All contents, concepts and designs shown above are exclusive to Riddle Box Limited and its partner companies. They are the subject of Copyright Protection. All rights reserved 2 0 1 3 Riddle Box Limited. Any unauthorize copying, alterations, reproduction, printing, or publishing is prohibited.

... with PAUL DUHIG AND TEAM

The feeling... EXCITED, ITS GOING

08:30

TO BE FUN, OPEN MINDED AND EVERYONE TO LEAVE THEIR EGO OUT OF THE ROOM.

COFFEE AND JEZZ DOES INTRO. THIS WILL LAST HALF AN HOUR AND WILL INCLUDE THE FOLLOWING WORDS AND CONCEPTS. INNOVATIVE THINKING, CHANGE, SENSE OF COMMUNI TY, ENGAGEMENT. THE DESIRED OUTCOME..

09:00

TOMER S U

DR. RAM

DELIVERY
VISION PURPOSE VALUES

ALIGNMENT

ES E Y O

STR

ACTION

WOW! THATS INTERESTING!

INTRODUCE BOARD GAME, AND ACTION PLAN SHEET. RAM WILL DO THIS. THE POINT HERE IS THAT THIS IS A NEW APPROACH, THEY ARE AN INNOVATIVE TEAM AND THIS IS AN UNIQUE APPROACH. THE KEY POINT HERE IS THAT BY USING A BOARD GAME AS A STARTING POINT ITS VERY VISUAL, FUN, CHALLENGING BUT ALSO NON-INVASIVE.

All contents, concepts and designs shown above are exclusive to Riddle Box Limited and its partner companies. They are the subject of Copyright Protection. All rights reserved 2 0 1 3 Riddle Box Limited. Any unauthorize copying, alterations, reproduction, printing, or publishing is prohibited.

TE

GY

E MP

09:15

GAME! ROUND ONE

09:45

EM
ACTIO N

P LO

STRAT

EG

YE

10:00

10:15
C

Have a cuppa. Theres more fun to come!

ES E Y O

RAM TO EXPLAIN RULES OF ROUND 2, MAKE IT CLEAR AND

PRECISE, RAM PROVIDING EXAMPLES PLAY GAME 10.15 -10.45 PLACE COINS.

All contents, concepts and designs shown above are exclusive to Riddle Box Limited and its partner companies. They are the subject of Copyright Protection. All rights reserved 2 0 1 3 Riddle Box Limited. Any unauthorize copying, alterations, reproduction, printing, or publishing is prohibited.

TE

GY

E MP

DELIV

ST

OMERS

E RY

N VISIO OSE PURP ES VALU

FILL OUT PAGE 1 OF ACTION PLAN SHEET

OUTCOMESFLUSH OUT WHAT EACH PERSON IS
THINKING, ANY OBVIOUS PATTERNS, MAY CLUSTER TEAM MEMBERS DEPENDING ON THEIR VIEW CREATE LOBBIES IMPACT SEE

ALIG

NMEN

CU
DELIVERY
VISION PURPOSE VALUES

WE ARE

DIFFERENT.

TOMER S U

ALIGNMENT

TWO

STR

ACTION

10:44

10:45

OH BOTHER! IS IT TIME ALREADY??

DR. RAM

THIS IS THE SECOND GO AT THE GAME, THE POINT OF DRAWING A LINE. I.E STOPPING EVERYONE AT THE SAME POINT IS TO GET A GAME SHOW FEEL THAT THERE IS A MILD COMPETITIVE ELEMENT AND THERE ARE TIME BOUNDARIES AND THIS PROCESS MUSTNT BE ALLOWED TO WANDER.

OK FOLKS, FEW MORE SECONDS LEFT...

The feeling... SLIGHT PRESSURE,

SENSE OF URGENCY.

RAM WILL HAND OUT ANGELS AND DEMONS. HE WILL EXPLAIN THE CONCEPT BEFORE CONTINUING THE SAME GAME OF ROUND 2. THEN, THE PARTICIPANTS ARE TO ANSWER QUESTIONS

11.30

ON ACTION PLAN SHEET PAGE 2.

1. 2. 3.

ANGELS

1. 2. 3.

DEMONS

DR. RAM

Golly Gosh! Thirsty Work!

11.45

WOW! MORE QUESTIONS?

QUESTION TIME
DR. RAM

NOT AS EASY AS I THOUGHT!

RAM PRODUCES POST-ITS WITH QUESTIONS FOR THE TEAM TO ANSWER. THEN THE TEAM HAS TO COMPLETE

QUESTIONS ON ACTION PLAN SHEET PAGE 3.

I FEEL THAT OUR STRATEGIES ARE OK, BUT WE DEFINITELY NEED MORE RIDDLE BOX TRAINING FOR OUR STAFF.

12.15

COOL! Ooo I see what you mean. YES!

12.15

EVERY MEMBER OF THE TEAM IS TO TAKE TURNS TO EXPLAIN HIS/HER VIEWS OF STRATEGY. THIS HELPS TO ENGAGE AND INCLUDE EVERYONE IN THE DISCUSSION. ALSO TO APPRECIATE THE OTHER PERSONS VIEWS.
All contents, concepts and designs shown above are exclusive to Riddle Box Limited and its partner companies. They are the subject of Copyright Protection. All rights reserved 2 0 1 3 Riddle Box Limited. Any unauthorize copying, alterations, reproduction, printing, or publishing is prohibited.

14:00
You Guys

WELCOME BACK FOLKS! LETS GET READY FOR MORE RIDDLE BOX CHALLENGE WITH

DR. RAM!!
ROCK!! BRING IT ON!!! Oh YEAH!

WELCOME BACK! REMEMBER ALL THE GROUND RULES FOR THE PREVIOUS TWO ROUNDS OF GAMES?
DR. RAM

Woo Hoo!

YOU GET OUT WHAT YOU PUT IN, AND APATHY IS NOT AN EXCUSE.

JEZZ WARMS UP THE TEAM AND GET THE ENERGY BACK IN TO THE ROOM. RAM MAKES GROUND RULES CLEAR.

14:15

THREE
AGREED!

ARE WE ALL AGREEING ON THIS MOVE?

YUP! AGREED!

YUP!

ONCE THE TEAM HAS PLACED ALL THE COINS, WE WILL ASK THEM TO PLACE THE ANGELS AND DEMONS. BY DOING SO, THIS WILL GIVE THE TEAM A SENSE OF CLARITY ON WHAT HOLDS THEM BACK AND WHAT CAN BE USED TO PROPEL THEM FORWARD.

ONCE THEY PLACE THE ANGELS AND DEMONS WE WILL ENGAGE THE TEAM IN A DISCUSSION OF WHAT THEIR THREE TO FIVE KEY OBJECTIVES AND GET THEM TO LOOK AT THOSE OBJECTIVES THROUGH THEIR CUSTOMERS PERSPECTIVE.
wHAT WOULD THE BE??

OBJECTIVES??

EVERYONE WILL BE PLAYING THE GAME AS A TEAM AND EVERY COIN WOULD BE PLACED ONLY AFTER THE TEAM AGREES TO THAT POSITION. THE FEELING SENSE OF BELONGING, ENGAGEMENT, CONSENSUS.

IN ROUND THREE,

YOU MUST THINK LIKE A CUSTOMER YOUR CUSTOMER IS...

ES TS / SERVIC OF PRODUC TY LI UA Q 1. R MON EY ELCOM E 2 . VALU E FO , FEELING W ES C VI ER S Y 3 . CUSTOMER FOR ELDERLY OR DISABILIT S 4 . FACILITIE S CLEAN LIN ES

HOW TO...

5.

FACILITATES DISCUSSION AROUND WHAT THEY THINK IS IMPORTANT FOR THE CUSTOMER AND FORCES THEM TO THINK FROM THE THIRD PERSONS PERSPECTIVE.

WHO IS YOUR CUSTOMER? WHAT DO THEY REALLY WANT AND HOW CAN YOU MARRY WHAT YOU WANT WITH WHAT YOUR CUSTOMERS WANT.

All contents, concepts and designs shown above are exclusive to Riddle Box Limited and its partner companies. They are the subject of Copyright Protection. All rights reserved 2 0 1 3 Riddle Box Limited. Any unauthorize copying, alterations, reproduction, printing, or publishing is prohibited.

Findings from Client INTERVIEWS

IF WE GET TO INTERVIEW SOME CUSTOMERS WE WILL SHARE THAT INSIGHT WITH THE TEAM THEN AND THEN DEMONSTRATE GAPS OR SYNERGIES BETWEEN THEIR PERSPECTIVES AND CUSTOMER PERSPECTIVES.
DR. RAM

1. 2. 3.

4. 5. 6.

WE WILL THEN MOVE ON TO IDENTIFY THREE TO FIVE THINGS THAT THE TEAM SHOULD DO TO IMPROVE THEIR CUSTOMER EXPERIENCE TO GET THEM TO THINK OF NUFFIELD HEALTH AS THEIR PARTNER OF CHOICE. WE WILL THEN USE THIS INSIGHT TO DEVELOP AN ACTION PLAN THAT WOULD LOOK AT LOW HANGING FRUIT AND STRATEGIC ACTIONS THAT NEED TO BE TAKEN. WE WILL THEN DEFINE WHAT SUCCESS LOOKS LIKE AND THEN COME UP WITH MEASURES TO ACHIEVE THAT.

REVISIT PURPOSE AND IDENTIFY THINGS THAT ARE PREVENTING THEM FROM ACHIEVING THE PURPOSE. WE WILL THEN USE THE STREAMS TO UNDERSTAND WHERE THE BLOCKAGES ARE AND THEN GET THE TEAM TO AGREE ON LOW HANGING FRUIT AND STRATEGIC ACTIONS THAT NEED TO BE TAKEN.

SEE YOU NEXT TIME!

THATS ALL FOLKS! YOUVE BEEN
WOW! THAT WAS AWESOME!! CANT BELIEVE WEVE BEEN RIDDLE BOXED!

RiddleboxED!
UNTIL NEXT TIME.
THATS IT! BETTER GET CRACKING WITH THE NEW STRATEGY.

BRAIN OVERLOAD

DR. RAM

All contents, concepts and designs shown above are exclusive to Riddle Box Limited and its partner companies. They are the subject of Copyright Protection. All rights reserved 2 0 1 3 Riddle Box Limited. Any unauthorize copying, alterations, reproduction, printing, or publishing is prohibited.

... with PAUL DUHIG

WE WILL LOOK AT THE OVERALL BOARD AND THEN FURNISH PAUL WITH A REPORT ABOUT THE TEAMS PERCEPTION AND THE PROBLEMS WE ENVISAGE.

REPO RT ON TEAM PERCEPTIO N AND POTE NTIA L PROB LEMS

1. 2. 3.

4. 5. 6.

WE WILL PROVIDE A FEEDBACK ABOUT INDIVIDUAL BEHAVIOURS WHERE APPROPRIATE.

PERFORM ANCE OF THE DAY

1. 2. 3. 4. 5. 6.

EMPLOYEE PROFILE
NAME: AGE: POSTION:
NOTE:

RECOM MEN DATION S:

WE WILL ALSO PRESENT TO PAUL WITH A VISUAL REPRESENTATION OF HOW THE TEAM SEES THE WAY FORWARD WHICH CAN THEN BE USED TO EXPLAIN THE STRATEGY TO OTHER TEAM MEMBERS.

All contents, concepts and designs shown above are exclusive to Riddle Box Limited and its partner companies. They are the subject of Copyright Protection. All rights reserved 2 0 1 3 Riddle Box Limited. Any unauthorize copying, alterations, reproduction, printing, or publishing is prohibited.