Presented by:

Nidhi Devshali,
Kanika Walia &
Pankaj Sharma
DEFINITION :
 Listening is the absorption of meaning of
words and sentences by the brain. It
leads to the understanding the facts and
ideas. Active listening is a method of
responding to other that encourages
communication as listening is a active
process.
Listening Habits
Poor listeners habits
 Criticizing a Speaker
 Finding fault with the
speaker
 Allowing yourself to be
distracted
Good listeners habits
 They look for the idea
being presented by he
speaker
 Listen with the mind,
not with the emotions
 They concentrate
whatsoever the
speaker is saying
Hearing V/S Listening
 Listening involves much more than just
hearing.
 Hearing is simply perceiving sound; sound
waves strikes the eardrum, sending
impulses to the brain.
 Listening is an active process whereas
hearing is an passive process.
LISTENING PROCESS
a) Hearing
b) Filtering
c) Interpreting
d) Responding
e) Remembering
Guidelines for Effective
Listening
1. Concentrate on the message
2. Determine the purpose of the message:
i. Cautious listening
ii. Skimming
iii. Scanning
3 Keep an open mind
4 Provide feedback
5 Minimize note- taking
6 Analysis the total message
7 Do not talk or interrupt
Barriers of listening
1. Physical distractions
2. Mental distractions
3. Health concerns
4. Non verbal distractions
5. Inappropriate timing
6. Ineffective speech Characterstics
 Advantages of listening

a) It helps building good relationships.

b) Solve problems.
c) Ensure understanding.
d) Resolve conflicts.
e) Improve accuracy.
 “Courage is what it takes to
stand up and speak; courage
is also what it takes to sit
down and listen”
-Winston Churchill
 Thank

You…