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Definition
It is the directing style wherein managers tell their personnel what to do,
how to do it and when to have it completed by. They assign roles and
responsibilities, set standards, and define expectations.
Directing is the fourth phase of the management process. This phase could
also be referred as coordinating, or activating. It is the action phase of
management, requiring the leadership and management skills necessary to
accomplish the goals of the organization
It is the issuance of orders, assignments and directions that enable the
nursing personnel understand what are expected of them. Directing includes
supervision and guidance so that in doing their job well, nurses can maximally
contribute to the organization’s goal in general and into nursing service objective
in particular.
PURPOSE:
The purpose of directing is to channel the behavior of all personnel to
accomplish the organization's mission and objectives while simultaneously
helping them accomplish their own career objectives
PHILOSOPHY OF DIRECTING:
Directing initiates action and it is from here actual work starts. Direction is
said to be consisting of human factors. In simple words, it can be described as
providing guidance to workers is doing work. In field of management, direction is
said to be all those activities which are designed to encourage the subordinates to
work effectively and efficiently. According to Human, “Directing consists of
process or technique by which instruction can be issued and operations can be
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carried out as originally planned” Therefore, Directing is the function of guiding,
inspiring, overseeing and instructing people towards accomplishment of
organizational goals
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organization's mission and objectives while simultaneously helping them
accomplish their own career objectives.
• Managers give this function a variety of names. Higgins calls it leading.
Other labels are: influencing, coaching, motivating, interpersonal relations,
and human relations.
• The directing function gives the manager an active rather than a passive role
in employee performance, conduct and accomplishments. Managers
accomplish their objectives through people. In blaming others for her or his
human resource problems, a manager is denying the management
responsibilities inherent in the directing function.
• The directing function gives managers a second responsibility: helping
people in the organization accomplish their individual career goals.
Organizations do not succeed while their people are failing. Helping people
in the organization with career planning and professional development is an
integral part of the directing function.
• In Management Excel, the directing function in Managing for Success has
included: motivation, communication, performance appraisal, discipline and
conflict management. Several Management Excel teams have offered
situational leadership as an advanced course for Managing for Success
graduates. Management Excel team leader in-services have included group
dynamics and team building.
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what the executive does in this function. Therefore, it is termed as having
delicacy in it to tackle human behaviour.
Directing Style
Managers tell people what to do, how to do it and when to have it completed by.
They assign roles and responsibilities, set standards, and define expectations.
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Elements of Directing
1. Delegation
2. Supervision
3. Leadership
4. Motivation
5. Communication
6. Coordination
A. DELEGATION:
1. Provide Context
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2. Delegate Authority and Responsibility
Delegation does not mean complete withdrawal. Particularly in the early stages,
people need support and encouragement to take on additional responsibility.
They may need skill training, or encouraging feedback as they stretch
themselves in previously untested areas. Prayer support is equally important.
Abdication can leave the delegated person feeling that if anything goes wrong
they are left isolated.
Check that the recipients of the delegation have the necessary skills,
information, authority and capability to carry out the delegated responsibilities.
If not, then the work will not get done and the individual concerned may lose
motivation.
Map out what is delegated to the various individuals and sub-teams on your
team. Check for consistency and overlaps, and ensure that there is clear
communication within the team as to who has responsibility for which areas.
This is even more important within a team setting than in a traditional one-to-
one, manager to subordinate, relationship.
ELEMENTS
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2. Authority - deciding what must be done to achieve the purpose, functions to
be performed, which will carry them out and the authority and
responsibilities they will have to accomplish the tasks.
3. Accountability – process of establishing an obligation to perform the work
and to make a decision within the set limits.
BASIC PRINCIPLES
ADVANTAGES OF DELEGATION
BARRIERS TO DELEGATION
B. SUPERVISION
Origin
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“Supervise” comes from the word “supervide” which means to oversee or view
directly
Meaning:
It means personally observing a function or activity, providing leadership in
the process of nursing care, delegating functions or activities while retaining the
accountability, evaluating and ensuring that the nursing care provided is adequate
and delivered appropriately.
Main goal:
• To attain quality care for each patient and to develop the potentials of
workers for an effective and efficient performance.
ESSENTIALS IN SUPERVISION
• Administration
• Clinical competence
• Democratic management
PRINCIPLES OF SUPERVISION
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• Good supervision is focused on improving the staff’s work rather than on
upgrading himself/herself.
SUPERVISORY TECHNIQUES
• Orientation
• Guidance
• Evaluation
Techniques in Supervision
LEADERSHIP:
LEADERSHIP THEORIES
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Many believe that the critical factor needed to maximize human resources is
leadership. A more in-depth understanding of leadership can be gleaned from a
review of leadership theories.
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Places emphasize on the group.
Does not criticize.
Honesty
Responsibility
Confidence
Enthusiasm
Reliability
Patience
Decisiveness
Determination
Loyalty
Courage
Leadership Styles
I. Authoritarian leadership
Characteristics:
1. Strong control is maintained over the workgroup
2. Others are motivated by coercion
3. Others are directed with commands
4. Communication flows downward
5. Decision making does not involve others
6. Emphasis is on difference in status ( I and You)
7. Criticism is punitive
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In this approach, the leader behaves according to a given situation which may
vary from one setting to the other.
“Contingency Style of Leadership” – one in which the leader matches the
situation and its needs
Fiedler and Chemers state that in the work situation, the manager’s leadership
style and expectation, and the followers’ characteristics and expectations blend
together and form a productive combination
Leader by Force – dominates by force and fear; he/she is ruthless in suppressing
opposition; he/she does not reign long; this type of leadership contains within
itself the seeds of self-destruction; examples are Hitler and Idi Amin
COMMUNICATION:
Meaning:
The word communication comes from the Latin word communis, meaning
commonness. Communication is a two-way process by which information
exchanged between or among individuals through a common system of symbols,
signs and behavior.
Definition:
Communication is the process to impart information from a sender to a
receiver with the use of a medium. Communication requires that all parties have
an area of communicative commonality. Chitty (2001) defines communication as
the complex exchange of thoughts, ideas, or information on at least two levels:
verbal and nonverbal.
• Verbal Communication- the transmission of ideas, opinions, feelings, emotions
or attitudes through the use of words. Ex: comments, question, reactions
• Nonverbal Communication- refers to the sending of messages to another person
utilizing methods or means other then words. Ex: facial expression, gesture, eye
contact
.
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COMMUNICATION PROCESS
As a process, communication is dynamic, adaptive, and continuous.
Communication helps us to develop to be unique persons, relating and cooperating
with others.
An internal and an external climate also exist in communication. The
internal climate includes the values, feelings, temperament, and stress levels of the
sender and the receiver. Weather conditions, temperature, timing, and the
organizational climate itself are parts of the external climate. The external climate
also includes status, power, and authority as barriers to manager-subordinate
communication.
Sender
Written Receiver
Non-verbal
Verbal
Both sender and the receiver must be sensitive to the internal and external
climate, because the perception of the message is altered greatly depending on the
climate that existed at the time the message was sent or received. Example, an
insecure manager who is called to meet with superiors during a period of stringent
layoffs will probably view the message with more trepidation than a manger who is
secure in his or her role.
In assessing the internal climate, remember that the human mind perceives
only what it expects to perceive. The unexpected is generally ignored or
misunderstood. In other words, receivers cannot communicate if the message is
incompatible with their expectations. Therefore, effective communication requires
the sender to determine what receivers see and hear.
TYPES OF COMMUNICATION
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be conveyed to prevent confusion. It ascertains immediate response when time is
short.
Written communication must be clear, correct, complete and concise. This
should be written in words that are clearly understood by the reader. Written
communication comes in the form of memoranda, hospital orders, documentation,
records and reports, policies, procedures, and the like. Ambiguous terms should be
voided to prevent misunderstanding.
Non-verbal communication is transmission of message without the use of
words. People oftentimes unconsciously use facial expressions, gestures, touch,
body language, or vocal tones.
LINES OF COMMUNICATION
Communication is described as a two-way process, yet in an organization, it
is four-dimensional.
Downward Communication
Upward Communication.
Horizontal Communication
Outward Communication
MOTIVATION:
STRATEGIES IN CREATING MOTIVATING CLIMATE
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Create a trustful and helping relationship with employees.
Let employees exercise as much control as possible over their work
environment.
Be a role model for employees.
COORDINATION
Functions:
• Unites personnel and services to a common objective.
• Prevents overlapping of functions, enhances good working relationship and
work schedules are finished on time.
• Enhances collaborative efforts resulting in efficient, smooth and harmonious
flow of work
• Convey clearly defined polices, standard operating procedures, policies and
guidelines using the proper channels of communication.
SUMMARY:
CONCLUSION:
By this seminar we gain orientation to the styles, importance and need for
directing in the management process. It is necessary for the nursing personnel who
are working in the education as well as in hospitals.
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