PANNALA RAMREDDY COLLEGE OF BUSINESS MANAGEMENT (2283) MBA III SEM, INTERNAL EXAMINATION-I Sub: Ma a!

"#$a% C&''u $(a)$& Da)": +*-+*-2*+3 F$%% I )," b%a -. (+* /+0212 'a#-.) 1. The first model to represent the communication process was developed in the year ------2. BATNA means----------------------------------------------------------------3. --------------------- is needed to ensure that the communication is effective 4. Informal communication is also called as ---------------------. --------------- is anythin! that distur"s or prevents the communication from "ein! effective #. $emantic "arriers occur due to -----------------------%. Informative listenin! is also called as ---------------------&. ---------------------- attitude have a "est chance of ma'in! successful ne!otiations (. --------------- are our ideas of what is !ood and what is "ad 1). --------------------- means the chan!es that occur in the "ody position and movements C,&&." )," (&##"() a .3"# (+*/+0212 'a#-.) 1. *hich of the followin! is a two-way communication + a, Telephone ", advertisements c, face-to-face d, "oth a-c 2. Body lan!ua!e is + a, .onscious ", unconscious c, "oth a-" d, none 3. *hich of the followin! is "etter way to e/press disa!reement + a, $ilence ", oppose c,re0uest to e/press your view 4. The one who initiates the action of communication + a, source ",receiver c,environment d, medium . *hich ma'es it possi"le to spea' even when the other person is not present in the same place + a, radio ", television c, telephone d, none #. .ommunication which moves alon! the lines of authority and hierarchy is + a, 1ori2ontal ", vertical c, "oth a-" d , none %. Accordin! to research e/ecutives time spent on listenin! is + a, (3 ",1#3 .,3)3 4,4 3 &. *hich listenin! helps some one or improve one5s relationship with other people + a, informative ", relationship c, critical d, evaluative (. The non ver"al aspects of spo'en words are called + a, appearance ", paralan!ua!e c, "oth a-" 1). 6ood choice to maintain self control on your words in an adverse situation + a, To reply ", to wait for your turn to ta'e reven!e c, "e silent ta'e positively , , , , , , , , , , Du#a)$& :3* '$ R&%% N&:

A .3"# )," 4&%%&3$ ! ( 2/+12 'a#-.) 1. .ommunication 4. Informal communication 2. Ne!otiation 3. 7eed"ac' . .omponents of communication process.