Benchmarking

Benchmarking Abstract
Benchmarking is the process of systematically comparing:
Companies Business fields Processes Products

Benchmarking provides a snapshot of the own performance compared to other organizations regarding:
Cost Cycle time Productivity Quality

The result is often a business case for making changes in order to make improvements.
Dr. Harald Fien 2

Benchmarking_v1

Benchmarking Prerequisites
Clear identifiability of the investigation object. Access to comparative objects,
benchmarking partner have to be motivated to participate (even competitors)

Comparability of the benchmarking objects. Inclusion of functional experts and directly affected person. Possibility to explain performance differences.

Benchmarking_v1

Dr. Harald Fien

Benchmarking Process

Preparation / Set-up

Generation of benchmarking data

Detailed defining of benchmarking data On-site inspection and execution Protection of the results

Analysis of benchmarking data

Evaluation of the raw data. Identification of performance gaps. Root cause analysis Transfer of BestIn-Class-solutions to own business

Communicat. & derivation of measures

Internal communication with affected Make available results to the benchmark partner. Definition of own targets and action plan to improve performance

Definition of benchmarking targets Demarcation of the investigation extent. Choice of the partners Make sure comparability Development of the analysis instruments

Benchmarking_v1

Dr. Harald Fien

Benchmarking Lessons Learned

What is meant by benchmarking? Which prerequisites have to be considered for a benchmarking action? Outline the benchmarking process.

Benchmarking_v1

Dr. Harald Fien