System affected : 1.

structural - Inter-department relationships, because the data processing team have taken an us versus them attitude which leads to little cohesiveness throughout the company. 2)Psychosocial: There is no loyalty to the bank from the employees in the computer services department. That affects productiveness as well as employee morale. They do not feel that their work is appreciated. 3)Technical : Productivity throughout the entire bank because data processing overlaps so many areas.

4) Managerial: Managers were unaware of how the computer department felt until H. Day examined the turnover, absenteeism, and productivity figures. 5)Goals and values : The attitudes of the computer services personnel to the bank likely affect the entire banks operations.

ALTERNATIVES 1.H. Day gathers more data to confirm/disprove initial diagnosis. 2. Use a diagnosis model such as force-field analysis to understand better the problem. Working through the model may bring to light ways to change the situation in the computer services department. 3. Day checks on regional employment data to determine if computer services personnel are being paid competitively with similar workers in other companies. Adjust pay if warranted by the data. 4. Meet with the department and explain the banks procedures and rationale for how pay levels are set.

RECOMMENDATION : 1. H. Day should call a meeting between the computer services employees and see what it is they expect from the company as far as pay and work appreciation so that the employees feel that their right and comfort to work with employees.