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: 1 2 3

1. : - ................................ 2
1.1 - ........................................................................................................ 2
1.2 ...................................................... 5
1.3 ........................................................................... 12
2. : ITIL/ITSM - - .............................. 12
2.1 ITIL ........................................................... 12
2.2 - ............................................................ 16
2.3 - .................................................. 30
2.4 ................................................................... 37
2.5 ........................................................................... 39
3. : Hewlett-Packard ......... 40
3.1 ITSM Reference Model ............ 40
3.2 HP OpenView ......................................................... 44
3.3 - ............................................................................. 50
3.4 ........................................................................... 51
4. : IBM ............................ 52
4.1 ITPM ............................................. 52
4.2 - IBM/Tivoli .................. 53
4.3 ........................................................................... 59
5. : Microsoft .......... 59
5.1 .................. 59
5.2 -............................. 60
5.3 ........................................................................... 66
6. : - ......................... 66
6.1 - ............................ 66
6.2 Microsoft ........................................... 70
6.3 ........................................................................... 75
7. : Microsoft .................. 77
7.1 ........................................................................................ 77
7.2 .............................................................................. 81
7.3 .................................................................. 83
7.4 ..................................................................................... 83
7.5 ............................................... 84
7.6 . 88
7.7 ......................................................................................... 88
7.8 ................................................................................................... 89
7.9 ........................................................................... 90
8. : .................... 93
8.1 Exchange Server 2007 ...................................................................................... 93
8.2 Microsoft SharePoint .................................................................. 95
8.3 Microsoft Office
SharePoint..................................................................................................................... 99
8.4 Microsoft Office InfoPath 2007 ..................................................................... 102
8.5 Windows ................................................... 102
8.6 Office
2007 .............................................................................................................................. 103

8.7 . ..... 104


8.8 Live Communications Server 2007.............................................................. 105
8.9 Microsoft Office Live Meeting 2007 ............................................................. 106
8.10 ...................................................................... 108
............................................................................................................... 109

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3. : Hewlett-Packard

3.1 ITSM Reference
Model
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. HP
OpenView Performance Insight ,
-

, -. , HP
OpenView Performance Insight
, , ,
, -
. HP OpenView Performance
Insight HP OpenView Network Node Manager
.
HP OpenView Reporter - ,
- .
, ,
HP OpenView ,
.
HP OpenView Dashboard ,
-.
-,
.

HP OpenView Service Information Portal -


,
web-
. Service Information Portal ,
, .
HP OpenView Business Process Insight
- .
, , , .
,
, , .
HP OpenView
, -,
-, ITIL, ITSM, -.
Hewlett-Packard,
ITSM Reference Model
- HP OpenView.

3.4
1. HP ITSM - ITSM
Reference Model?
2. HP - ITSM
Reference Model?
3. "
".
4. "
-".
5. " ".
6. " ".
7. " -".
8. -
.
9. " -"?
10. " "?
11. "
"?
12. HP OpenView,
- .
13. HP OpenView " ".
14. HP OpenView " ".
15. HP OpenView " -".
16. HP OpenView " -".
17. HP OpenView " ".
18. HP OpenView "Service Desk".
19. HP OpenView "Network Node Manager".
20. HP OpenView Compliance Manager.
21. HP OpenView Performance Insight.
22. HP OpenView Reporter.
23. HP OpenView Dashboard.
24. HP OpenView Information Portal.
25. HP OpenView Business Process Insight.

4. : IBM

4.1 ITPM
ITPM (IT Process Model),
ISM (Information Systems Management Architecture),
IBM 1979 . ITPM, ITIL
, [1]. , ITPM
- , .
ITPM ,
-:

;
;
- ;
;
-;
- ;
- -.

-
. -
, , ,
, , ,
.
SLA , .

,
.
, (,

,
, ).

. -,
, -
, , , ,
- ..
-
-
- . -
, -
,
-. -
-
.
, ,
, - .

-
,
.
,
, , .

.
: ,
;
;

.

-
ITPM. -
, .
-
.
.
- - - ,
,
. -
, -,
. :

,
;
, -;

;
.

- -
:

;
;
;
;
;
.

- -
, ,
,
, - .
- :

;
, ;
.

4.2 -
IBM/Tivoli

IBM ITPM IBM/Tivoli.


Tivoli
-. Tivoli
, ,
.
,
Tivoli -
-. Tivoli :

;
;
;
;

Tivoli
Web, .
Tivoli Enterprise Data Warehouse
.
.
Data Warehouse Tivoli. Data
Warehouse
.
Tivoli ,
- [18]:

;
;
;
.

-
. Tivoli

.
Tivoli
,
. :


;
;
;

.


,
, .

,
-, .

Tivoli 80 [18].

4.2.1 IBM/Tivoli
:

IBM Tivoli Enterprise Data Warehouse;


IBM Tivoli Management Framework;
IBM Tivoli Universal Agent.

Tivoli Enterprise Data Warehouse




Tivoli.
:

,
- ;
Web,
, ;
,
.

Tivoli Enterprise Data Warehouse


, ,

.
Tivoli Management Framework
Tivoli.
Tivoli. Tivoli Management Framework
:

Tivoli;
;
;
- ;
.

Tivoli Management Framework ,



, ,

. Tivoli Management Framework
Tivoli .
IBM Tivoli Universal Agent
IBM Tivoli Monitoring.
.
,
.
Tivoli Enterprise Portal.
:


, , ;

;
Data Provider;
.

4.2.2 IBM/Tivoli -

-
Tivoli [19]:

Application Dependency Discovery Manager,



. - ,
,

;
Business Systems Manager
-
,
,
;
Change and Configuration Management Database
,
.
ITSM
;
Composite Application Manager for Websphere Composite Application Manager
Basic for Websphere
Web- ,
IBM WebSphere
,
, ;
Composite Application Manager for Response Time Tracking

,

;
Composite Application Manager for SOA
-
;
Intelligent Orchestrator
, ,
, .
,
;
License Compliance Manager

;
Service Level Advisor
- ,
SLA
SLA,
SLA,
SLA, ,
,
SLA;

Storage Process Manager


ITIL
IBM Tivoli Unified Process;
Unified Process Composer
, ,
.
.
, , ,
ITSM;
Release Process Manager ,
.

, ITIL.

4.2.3 IBM/Tivoli
IBM
- [20],
, .
IBM Tivoli:

Identity Express;
Monitoring (ITM) Express;
Provisioning Manager (TPM) Express for Inventory;
Provisioning Manager (TPM) Express for Software Distribution;
Storage Manager Express;
Continuous Data Protection (CDP) for Files.

Identity Manager Express - , :

,
;

;

;
;

Monitoring (ITM) Express


. ITM Express
,
. ITM Express
,
,
. ITM Express :


-;
-,
;

,
;


-
.

Provisioning Manager (TPM) Express for Inventory


,
, . TPM Express for Inventory
:

,
;
;

.

Provisioning Manager (TPM) Express for Software Distribution


.
TPM Express for Software Distribution :

-;

, ;
.

Storage Manager Express


.
:

( 1
);
;
;
.

"--",
, :

" ";
;
.

Continuous Data Protection (CDP) for Files


-
.
,
. CDP
:

;
;
.

ITPM
IBM/Tivoli,
, ,
.

4.3
1.
2.
3.
4.

ITPM (IT Process Model) ITIL?


ITPM?
" "?
"
".
5. " -
".
6. " ".
7. " -".
8. " - ".
9. " - -".
10. Tivoli - ?
11. -
Tivoli?
12. Tivoli
,
?
13. IBM Tivoli ?
14. Tivoli Enterprise Data
Warehouse.
15. Tivoli Management
Framework.
16. Tivoli Universal Agent.
17. IBM Tivoli ?
18. Tivoli Business Systems
Manager.
19. Tivoli Change and
Configuration Management Database.
20. Tivoli Service Level Advisor.
21. Tivoli Storage Process
Manager.
22. Tivoli Unified Process
Composer.
23. IBM Tivoli ?
24. Tivoli Identity Express.
25. Tivoli Monitoring (ITM)
Express.

5. : Microsoft

5.1

, ,
, , .
- - -
.

-
.
-
, - .
-
, ,
.
- Microsoft
, , ,
, .
Microsoft MSM (Microsoft
Solutions for Management) [23].
-
MOF [24]. MOF
20 , SMF (Service
Management Function) .
SMF ,
-.
:

SIP (Service
Improvement Project);
SA (Solution Accelerator).


( )
.
SMF.
SA :

SMS
Windows;
SMS,

Windows, SQL Server, Exchange
.

5.2 -
MSM MSC (Microsoft System
Center) [25], :

;
;
;
;
.

Microsoft System Center :

Microsoft System Management Server (SMS) 2003;


Microsoft Operations Manager (MOM) 2005;
System Center Reporting Manager (SCRM) 2006;
Microsoft System Center Data Protection Manager (DPM) 2006;
Microsoft System Center Capacity Planner (CCP) 2006.

5.2.1 Microsoft System Management Server 2003


Microsoft System Management Server 2003
- ,
Windows [26]. SMS 2003
:


;

;

;


;

.

Microsoft Operations Manager 2005


,
[27]. MOM 2005
,
, , ,
,
, .
MOM 2005 ,

-.
Operations Manager 2005 :

;
;
Web-;
.

MOM 2005,
,
, ,
, (Management Pack).
- ,
.

.
, ,
.
(). State View ( )

. Diagram View ( )
,
, . Alerts View
( ) ,
,
. , ,
, .


. Events View ,
, ,
.
Web- ,
Web -.
,
, ,
,
.
,
Web-.
.
SQL Server Reporting Services,
Visual Studio 2005.
Microsoft Excel, Adobe Acrobat, HTML,
TIFF, CSV XML.
Operations Manager 2005
MOM
.
MOM 2005 ,
, .
, .
, DNS Active
Directory.

, .
Operations Manager 2005 ,

,
.
MOM 2005 ,
MOM
.
Operations Manager 2005
. MOM 2005
. , MOM
SQL Server, SQL Server, .
MOM 2005
.


.
MOM 2005 .

. ,
SQL Server 2000
,
.
Operations Manager 2005 ,
, .
MOM 2005
-
Management Pack [28].
- .

:

;
.


. -
;
, .

;
,
-.
- ,
.
.


Service Monitoring Solution Accelerator (SMSA),
,
MOM 2005. SMSA :

;
;
;
.


, Microsoft SQL Server
Notification Services.

() ,
.
:


;
MOM 2005 .

- ,
:

;
MOM 2005 ;
,
;

.

Operations Manager 2005


MOM 2005 Web- MOM Connector Framework (MCF).
Web- MCF :

MOM 2005,
;
, ,
;
,
;
,
.

Microsoft Operations Manager 2005


Dynamic Systems Initiative, -

.

5.2.2 System Center Reporting Manager 2006


System Center Reporting Manager 2006 ,
Microsoft System Management Server 2003 Microsoft Operations Manager
2005 [29]. SMS 2003
- , MOM 2005 -
. SCRM 2006 , :


, ;
,

;
, (
)
;

- .

System Center Reporting Manager 2006


- .

5.2.3 Microsoft System Center Data Protection Manager 2006

Microsoft System Center Data Protection Manager


[30]. DPM
, .
DPM ,
.
Data Protection Manager ,
, -
5 49 . DPM
:


;
( 5 10 )
;

Windows server 2003 ;
,
;
-
.

DPM :

( , );

;
;
;
;
;
( );
,
.

DPM
.
:

;
;
;
.

5.2.4 Microsoft System Center Capacity Planner 2006


Microsoft System Center Capacity Planner 2006
-
[31].
CCP 2006 - :


;

-
(, ,
);

;

" ".

CCP 2006
-, -
-.
, ,
Microsoft -
,
, .

5.3
1. , ,
Microsoft Solutions for Management.
2. (SA - Solution Accelerator)?
3. Microsoft System Center?
4. Microsoft System Center?
5. Microsoft System Management Server 2003.
6. Microsoft Operations Manager 2005.
7. System Center Reporting Manager 2006.
8. Microsoft System Center Data Protection Manager 2006.
9. Microsoft System Center Capacity Planner 2006.
10. System Management Server 2003.
11. Operations Manager 2005?
12. Operations Manager 2005.
13. Operations Manager 2005.
14. Web- Operations Manager 2005.
15. Operations Manager 2005.
16. Management Pack?
17. Management Pack?
18. Service
Monitoring Solution Accelerator?
19. Service Monitoring Solution Accelerator?
20. Web- MOM Connector Framework?
21. Web- MCF?
22. Center Reporting Manager 2006?
23. Data Protection Manager?
24. Data Protection Manager.
25.
Data Protection Manager.

6. :
6.1 -
-
-, -.
-
(Capability Maturity Model - )
- (Software
Engineering Institute, SEI) [1], 1991.

: SW-CMM - , SECMM - , Acquisition CMM - , People CMM -


, ICMM - . 2002 SEI
CMMI (Capability Maturity Model Integration),
.
CMM/I .
,
.
.

.
. ,
. ,
, ,
, ,
. ,
.
CMM/I :

;
;
;
;
.

( 1) ,
, .
.
.
( 2)
.
.
1 , .

.
( 3) ,
, . 2
, 3
.
.
( 4)
, .
.
3 ,
.
( 5) ,

, . 4
,
.

(),
,
.
" "
" -". Gartner
- [33]:

;
;
;
;
.

,
.
,
, ,
;
,
, , , .
- ;
,
;
-
- -.
-
.
-. IBM
- [34]:

commodity ();
utility ();
partner ();
enabler ().

commodity -

. -
.
utility , ,
.
-
, , ,
.
partner -
. ,

. - -
.

enabler -
. -

.
Microsoft -
- . , Microsoft, [35]:

;
;
;
.

-
, ,
, , ,
. -
-
.
- ,
-.
-
,
:

, ;
, ,
;
;
.

-

, ,
Active Directory,
. -
,
.

.

,
-
.
-
,
, -
.

,
.
,
. (images)

, .
.
-

. , ,
,
, ,
, .
- .

,
.
.
-
-
.
-
-, ,
.

6.2 Microsoft
-

. Microsoft ITIL,
ISO 15504, ,
Microsoft, Microsoft Microsoft Operations
Framework (MOF) [36].
MOF

(MOF Process Model for Operations);


(MOF Team Model for Operations);
(Risk Management Discipline for
Operations);
(SMF Service Management Functions).


, ,
:

;
, ;
;
.

,
.



.

- -,

.

,
.
MOF - [36],
(.
6.1).
:

;
;
;
.

"" (MOF Changing Quadrant)


- -.
:

;
;
.

. 6.1. MOF
"" ITIL

.
"" (MOF Operating Quadrant)
(. 6.2).
" " .
:

;
;
-.

. 6.2. ""
:

;
;
;
.

.
, ""
Microsoft.
"" (MOF Supporting Quadrant)
-. :

Service Desk;
;
.


ITIL,
.
"" (MOF Optimizing Quadrant)
- .
:

-;
-;

;
;
-;
-;
;
-.

, ,
ITIL, " " Microsoft
, ,
. " " " "
-.


. MOF :

-;

();
;
-;
-;
;
().

- ,
-, .
-
.
6.1 [37]. ,
: ; /
; / .
6.1.


.
-,
,
.
:

;
;
;
;
;
.

""
.


.
""
.
" " ,
,
.

.
""
.
-
Capability Maturity Model, - ,
Gartner, , IBM, -
, Microsoft,
Microsoft Operations Framework,
.

6.3
1. CMM/I ?
2.
CMM/I?
3.
CMM/I?
4.
CMM/I?
5.
CMM/I?
6.
CMM/I?

7. - Gartner?
8. -
IBM?
9. commodity IBM?
10. utility IBM?
11. partner IBM?
12. enabler IBM?
13. -
Microsoft?
14. -
Microsoft?
15. Microsoft?
16. Microsoft?
17. -
Microsoft?
18. Microsoft
Operations Framework (MOF)?
19.
MOF?
20. MOF?
21. "" MOF?
22. "" MOF?
"" MOF?
23. ""?
24. "" MOF?
25.
MOF ?
7. : Microsoft

ITIL [6] -.

, -:


, ;
;
;

.

,
:

;

-;
;

.

Microsoft
(Trustworthy Computing) - ,
,
[38].

, ;
,

;
,
;
, ,
.

Microsoft. Microsoft
Windows
(Active Directory) .
Active Directory
,
,
.
Microsoft
[39]:

Active Directory , ,
;
/ ;
IPSec
(IP Security - , ,
IP-);
IEEE 802.1x;
;
;
;
,
;
.

7. : Microsoft

7.1
Microsoft Windows Server 2003

[40]. "
", . 7.1

. 7.1. " "


, Active Directory,
, , ,
(OU organizational units).
Active Directory :


;
;
(,
, );
;

.


,
, ,
,
.
Active Directory
Windows.
Active Directory
- .
- .


,
,
.
- ,
,
.
Active Directory ,
:

(GPO) ;
,
GPO;
,
GPO;
,
GPO;
, GPO,

WMI-.

-
,
,
. :

.
,
(
" ", . 7.2);
.
,
GPO, (. 7.3);

. 7.2.

. 7.3.

.
,
;
.
,
;
.
,
, ;
.
,
.
;
. ,
;
Internet Explorer.
Microsoft Internet Explorer
.

WMI
(Windows Management Instrumentation).
WMI
, . WMI

.
-
,
, , ,
.
:

Active Directory;
,
,
;

GPMC;
,
GPMC,
;

;

.

7.2
- ,
.
.

.
PKI (public key infrastructure)
, CA (certification authorities)
RA (registration authorities), (
) , ,

(public key). Microsoft Server 2003


MMC - (.
7.4)

. 7.4.
Windows Server 2003
. (Certification Services)

.

:

,
-,
IPSec
,

, ;
,
,
;
,
,
Web;
, ,

.
, ,
;
,
.

,
MMC;
,
,
;
,

,
;
Web- ,
Web-;
,
,
;
-,
-,
. -
, Windows Server,
,
.

7.3
Windows Server 2003
:

,
Active Directory;

, ,
Kerberos V5, , SSL (Security Sockets
Layer) TLS- (Transport Layer Security);
,
.

Windows Server 2003 -,


. ,
, .
- ,
, PIN- (
). PIN-
. PIN- - .
PIN- -,
. ,
-.
.

.
.

7.4
IP-,
IPSec (IP Security).
:

;
, ;
;

.

IPSec
, .
IP-,
,
.
IPSec Windows Server 2003 Active Directory,
Internet.
IPSec
. :

;
;
DES 3DES;
;
(nonrepudiat ion),
;
;
-,
, ;
.

IPSec
, .
, ,
.
, .
.
.

7.5

. Microsoft ISA (Internet Security and
Acceleration) Server 2004. ISA Server 2004
, (Virtual Public Netware VPN), Web, . ISA Server 2004
.

, ,
. ISA Server 2004 :

;
Web-;
Web- IIS;
VPN- ,
VPN;
VPN-,
VPN;
VPN-,
;

, ;
;
IPSec VPN-
" ";
Windows Quarantine ( ),
;
.

Microsoft ISA Server 2004


,
Web-. ISA Server 2004
,
. ISA Server 2004 :

,
.
.
,
;
,
VPN, ,
,
XML, ;

IPSec VPN-,
Web- .

, , ,
Web- Web-
Internet Information Services (IIS) 6.0. IIS 6.0
, .
Web- Web.
, Web-,
.
IIS 6.0
- .
. IIS 6.0
XML, SOAP IPv6.
Microsoft
Microsoft Antigen,
.
,
. Microsoft
Antigen
.
Antigen -
, ,
[41].

Antigen .
Microsoft Exchange Server, Microsoft SharePoint Microsoft Live
Communications Server

,
Antigen.

,
,
.
Antigen :

,

- ;
, ,
,
;
,
,

.

Microsoft
:

Windows Defender (- 2) .
""
- (spyware);
Microsoft Client Protection (MCP) ,
;
Certificate Lifecycle Manager- -,

-;
Windows Malicious Software Removal Tool (MSRT) -
;
Windows OneCare Live , ,
.

. 7.1 7.2 .
7.1.

Web-

Microsoft,

www.microsoft.com/rus/security

www.microsoft.com/rus/securityguidance

www.microsoft.com/rus/technet/security

Security at
Home

www.microsoft.com/rus/athome/security



Malicious Software
Removal Tool

www.microsoft.com/rus/security/malwareremove/default.mspx


www.microsoft.com/rus/getthefacts
Windows
Linux
7.2.

Web-


www.msdn.microsoft.com/security


https://partner.microsoft.com/security

www.microsoft.com/windowsserver2003/downloads/servicepacks/spl
1 (SP1)
Windows Server
2003
www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
1 (SP1)
Windows XP
Microsoft Windows www.microsoft.com/athome/security/spyware/software
Defender ( 2)

Microsoft

www.microsoft.com/athome/security/spyware/strategy.mspx

Microsoft www.microsoft.com/athome/security/spyware/software/isv

Microsoft
Antigen

www.microsoft.com/windowsserversystern/solutions/security/sybari.ms
px

www.msdn.microsoft.com/security/sdl

www.microsoft.com/security/msrc
Microsoft
Security Response
Center
Microsoft Windows https://beta.windowsonecare.com
OneCare Live
(-)

Windows Live
Safety Center
(-)

www.safety.live.com

7.6


.
, ,
.
,
.

:

;
;
.


, . ,
Windows Mobile 2003,
, .
Windows Mobile 2003
.
, Windows Mobile 2003,
, ,
.
. Windows Mobile 2003
.

.
, .
,
,
VPN. Windows Server 2003
(Windows Quarantine).
, .


.
, .
, ,
Windows Mobile 2003, .
Microsoft
Exchange. Exchange ,
Windows Mobile Exchange Server 2003 ActiveSync.
Windows Mobile Exchange
. , Exchange Server 2003
ActiveSync,
.
.

7.7

(Terminal Server) Windows Server 2003



, .
.
Secure Sockets Layer
(SSL) / Transport Layer Security (TLS).
SSL ,
, . TLS ,
Internet. SSL 3.0 TLS 1.0 ,
"SSL" . SSL,
,
Internet. ,
.

SSL :

,
;

;
,
.

SSL (TLS) :

Windows 2000 Windows XP;


RDP (Remote Desktop Protocol);
.

7.8
, ,
Data Protection Manager [42].
,

.

.
Windows Server 2003 :

(Cluster Service, MSCS),


,
, .
,
;
(Network Load Balancing Service, NLBS),
, IP-,
. NLBS
, Internet (Web-, ,
, ).

Active Directory
Active Directory "" ,
Kerberos ,
Active Directory.
Windows Server 2003

, .
, ,
, .
.
Windows Server 2003

. .
,
, ,
.

.
,
.
,
. ,
.
Microsoft System Center Data Protection Manager (DPM)
. DPM ,
.
,
DPM
( "-- ")
( DPM).
:

;
;
-;
.

, Microsoft
Security Assessment Tool (MSAT).
.
, Microsoft
.

7.9

1. , ,
?
2.
.
3. Microsoft
?
4. Active Directory
?
5. Active
Directory , ?
6.
-
, ,
?
7. WMI ?
8.
?
9. PKI.
10.
?
11.
Windows Server 2003?
12. -.
13. -.
14.
?
15. IPSec?
16. IPSec ?
17. ISA Server 2004 ?
18. ISA Server 2004 ?
19. ISA Server 2004.
20. Web- Internet Information Services (IIS) ?
21. Antigen?
22. Antigen.
23.
?
24. (Terminal Server)
Windows Server 2003.
25.
?
26. SSL ?
27. ?
28. .
29. .
30. Microsoft System Center Data
Protection Manager?
8. :
,
,
,
.

[39]:

;
;
-.

.
, , ,
, Internet-. -
.
Microsoft ,
. ,
, , ,
Internet
.
. Microsoft
, ,
, .
,
, .
.
Microsoft Windows SharePoint Services,
Microsoft Windows Server 2003.
,
Microsoft Office System, -
. , ,
. Windows SharePoint Services
- , ,
.
.
.
Microsoft
. MySites SharePoint
.
, , .
-. -

. Microsoft
, Microsoft Office,
. ERP- Microsoft Office
- Microsoft Office.
XML Microsoft Office System

.
-,
:

Exchange Server 2007


, ;
Microsoft SharePoint ,
(
).
Microsoft Office SharePoint Portal Server (SPPS) 2003
Windows SharePoint Services (SPS):

Microsoft Office SharePoint Portal Server 2007 ,


,
,
. SPPS 2003,
Microsoft Windows SPS, ,
;
o Microsoft Windows SharePoint Services 2.0 Web
,
;
InfoPath 2007
,
,
. ,
InfoPath 2007, Web- -,
InfoPath 2007 XML-;
ISA Server 2004 -,
,
;
Microsoft Office 2007 ,
SharePoint;
Windows (Windows Rights Management Services,
WRMS)
;
Microsoft Office Live Communications Server 2007 Office
Communicator 2007 ,
, -
IP-
. Live Meeting Web-,

Internet;
Windows Server 2003 Active Directory
-,
.
o

8. :

8.1 Exchange Server 2007


Microsoft Exchange Server 2007 -
.
Exchange 2007 ,
,
[43], [44].
.

.
Microsoft Exchange Server 2007 ,
, Microsoft Windows Server
2003:

;
;
-;
;
.

" " Microsoft


Web- Outlook Microsoft Exchange ActiveSync, POP31), IMAP42)
, Web-.
Exchange 2007 . ,
Microsoft Outlook Express Eudora3), POP3 IMAP4,
, , ActiveSync, POP3
IMAP4 Exchange.

. ,
,
Internet, SMTP
Exchange.
,

. ,

.
-,
Active Directory, ,

. , Internet,
, .
, Internet,
, .
,
Internet.
,
.

.
, , ,
. Exchange Server 2007
Active Directory.
,
, .
,
,
.
Exchange Server 2007
Exchange
Server.
Exchange 2007
Microsoft ISA Server,
Exchange
.

Outlook. Exchange Server 2007 Outlook


2000/2002/2003/2007. Outlook 2007 Exchange 2007
,
.
Outlook 2007 :

Exchange,
Exchange;
VPN, RPC4) HTTPS5).

Outlook Web Access .


:

;
;
HTML- ,
, , ;
(
,
);
S/MIME6) Outlook Web Access
.

Windows, ,
Microsoft ActiveSync Pocket Outlook,
,
Exchange 2007.
Exchange 2007 Outlook Mobile Access
,
HTML, xHTML7) (WAP 2.x8)) cHTML9) .


:

,
Outlook
2007 ;
, ,
, 802.1110)
Exchange Outlook Web Access
[45] Outlook , Internet. Outlook Web
Access , Exchange
;
Outlook 2007

. Exchange

. Outlook 2007 Exchange 2007
,
.

8.2 Microsoft SharePoint


Office SharePoint Server 2007 - System Microsoft
Office 2007 [46]. ,

, -
,
.
Office SharePoint Server 2007
, :

;

-.

, ,
Web-, ,
.

, . , Office SharePoint Server 2007
, ,
- ,
- .
Office SharePoint Server 2007 .
. ,
,
,
.
-,
.
,
. ,
,
, , Microsoft Office Outlook 2007,
.
-. ,
,
.
-, CRM- (
).
, Web-. ,

.
- XML,
-. ,
Microsoft Office InfoPath 2007
Office SharePoint Server 2007,
.
.
,
-, SAP, Siebel Microsoft SQL
Server 2005.
SharePoint Microsoft Windows SharePoint
Services 2.0 [47], Web-,

,
.
Microsoft Office 2007 Microsoft Windows
SharePoint Services 2.0, ,
, ,
Office, .
Web- SharePoint
.
Microsoft Windows SharePoint Services 2.0, ,
,
. , ,

SQL Server.
,
Web- .
Microsoft Windows SharePoint Services
SharePoint Portal Server 2007. SharePoint Portal Server 2007
,
,
SharePoint Portal Server 2007 Office SharePoint Server 2007
.
, Office SharePoint Server 2007,
SharePoint. ,

, ,
.
Office SharePoint Server 2007 :

:
o
;
o ;
o
;
o
;
:
o ,
;
o
Microsoft Outlook Office;
o ;
o XML
Microsoft InfoPath;
o
;
o Internet;
:
o ;
o Microsoft Office System
;
o API;
o ;

SharePoint Portal Server 2007 Office SharePoint Server 2007


:

, ,

, ;
, ,
- , Web-,
;
,
,
, Web- , ,
Web- . .;


, .

SharePoint Office SharePoint


Server 2007 .
SharePoint Portal Server 2007
:

;
;
;
;
.

Microsoft Windows SharePoint Services ,



(-, , ).
Web-,
.
SharePoint Portal Server 2007 - , , ,
.
Microsoft Windows SharePoint Services 2.0 :

;
;
;
;
( Live Communications
Server 2005):
:
,
;
;
Web-;
;
Web- ;
Microsoft Office;
;

;
;
;

, .

SharePoint Portal Server 2007 Microsoft Windows


SharePoint Services 2.0 :

;
SharePoint (Site Directory);

;
;
;
;
;

;


.

8.3 Microsoft Office


SharePoint

Office 2007 Microsoft Windows SharePoint.
- ,

. :


Office , Office
SharePoint Server 2007, ;


.
, ,
, ;

, ,
;

Office 2007,
Outlook (
Live Communications Server 2005);
, ,
;
(Information Rights
Management, IRM1))
.

Office 2007 Office SharePoint Server 2007


, Microsoft
Office Web-. Office SharePoint Server 2007
Office 2007 , ,

.

. ,
Share-Point ( , ,
), Office 2007
, , ,
, ,
, , ()
. .
SharePoint Word 2007, Excel 2007, PowerPoint 2007, Microsoft Project 2007, Visio
2007 OneNote 2007.
, ,
, ,
,
.
, , ,
, ,
.
.
. ,
()
. .
,
,
. , ,
.

. SharePoint,
: ,
, , .
Office 2007 , ,
. ,
,
, ,

, .
. ,
, .
,
, .
, ,
.
Office SharePoint Server 2007 Web-,

.

, ,
, ,
, ,
, , ,
, Microsoft OneNote.
:

;
, ,
;
;
;
;
,
, OneNote;
;
SharePoint;
, ;
SharePoint;
Excel, PowerPoint Word.

Office SharePoint Server 2007 Outlook 2007. Office 2007 Office SharePoint
Server 2007 Outlook,
, . ,
SharePoint,
. ,
SharePoint Outlook.
SharePoint , Outlook.
SharePoint Outlook.
SharePoint
,
Exchange.
Windows SPS ,
.
,
Outlook . Office SharePoint Server
2007 , Outlook.
- ,
. Outlook 2007 Office SharePoint Server 2007
.
Outlook. .
,
.
SharePoint. SharePoint
. SharePoint
:

Office SharePoint Server 2007 Excel


;
.
. Windows SPS
;
. ,
;
Office SharePoint.
: Office SharePoint;
. :
,

, ,
, XML;
. ,
, ,
.

8.4 Microsoft Office InfoPath 2007


Microsoft Office InfoPath 2007-
,
[48]. InfoPath 2007 ,
.
, InfoPath 2007, Web -, InfoPath 2007
XML-. InfoPath 2007
, -
.
.
InfoPath 2007 :

,
,
;
,
;
, ,
;
Microsoft Office,
.

InfoPath 2007 ,
:


Web-;
,
Office SharePoint Server 2007.

, InfoPath 2007
. ,
Web-, Windows SharePoint Services
.

8.5 Windows

.

.
, ,

, ,
, , ,
.
,

Internet, -
.
Windows (Windows Rights Management Services,
Windows RMS)
Internet [49].
, .
, . Office 2007

(Information Rights Management, IRM).
, ,
. , ,
, , ,

.
.
,
Windows RMS.
.
URL-.
, XrML1),
URL-,
. :
DNS, Windows,
. .

, .
Windows RMS
SQL, Microsoft SQL Server 20005. MSDE
.
, .
Windows RMS
.

SQL Server.

8.6
Office 2007
Office 2007 SharePoint Server
2007 -
.
,
,
,
.
IRM - ,
, .
, .
,
, .
IRM Office 2007
-:

.
,
.
,
,
. IRM
;
, .

.
. IRM,
,
,
.

IRM -
, ,
.

, .
Microsoft Office SharePoint Portal Server 2007
. Active Directory
, , . ,
IRM (IRM Viewer) , Windows
IRM Office 2007
,
,
.

Outlook. IRM Outlook ,
.
,
, Outlook .
Office .
IRM Excel, Word PowerPoint. Office 2007
,
( ,
Active Directory).
, : ,
. IRM
.
.
.

8.7
.
Microsoft
Office Live Communications Server (LCS), Live Meeting Communicator.
(instant messaging, IM), -
IP-
.
.
, , .
, , .

(real-time communications, RTC)


:

, Live Communications Server,



. ,
,
;

. , ,
,
, ,
;
,
- ,
.
,
.
.

Live Communications Server ,


, ,

, .
.

8.8 Live Communications Server 2007


Microsoft Office Live Communications Server 2007 ,
, [51].

.
(IM)
Live Communications Server 2007
,
Microsoft.
.
,
,
.
IM
IP-, Internet ,
, . Live
Communications Server
()
() , - ,
, -. IM
,
,
, Public IM Connectivity -
IM.
Public IM Connectivity -
Live Communications Server
. Live Communications Server

,
.
Live Communications Server 2007, Microsoft Office System
Windows Server, -
-.
Live Communications Server 2007 :

,
,
;
Microsoft Office Communicator 2007

Live Communications Server.
(GAL), a
, .
Microsoft Office Outlook Microsoft Exchange Server
"/"
, " "
Office Communicator 2005.
,
" ",
, .
, .

(Private Branch Exchange. PBX)
(Public Switched Telephone Networks, PSTN) Office
Communicator 2007
,

,
. - Office
Communicator 2007,
.

Live Communications Server 2007


Office Communicator 2007
, , ,
, Microsoft Office Live Meeting.

8.9 Microsoft Office Live Meeting 2007


Live Meeting
, , [52]. Live Meeting
,
Internet. ,
, , ,
.
Live Meeting ,
,
.

. , Live Meeting
SSL. Live Meeting
:

Microsoft Office PowerPoint



;
" " .


;

.
, (presenters) -
;
. ,
(Question Manager)
,
. Real-Time Polls
( ), Mood Indicator ( ),
Chat (), Annotations (), Whiteboard ( ), Text
Slide ( ) Web Slide (-);
,
, .

Microsoft Office .
Live Meeting
.
Microsoft Office System, Live Meeting
Microsoft Office, Outlook, Word, Excel.
PowerPoint, Project Visio, ,
Microsoft Windows Messenger, MSN Messenger Office Communicator.
Outlook (
),
.
, InterCall MCI
Live Meeting,
, ,
. .
Internet Audio Broadcast
Internet, ,
,
.

. Live Meeting " " Microsoft
Office , ,
. Live
Meeting Web (conferencing service),
Live Meeting
- .
,
, .
.
(Meeting Lobby). ,
,
.

Live Meeting
, , .
.

.

,
.
, Microsoft
,
, , .

8.10
1.
?
2. .
3. .
4. .
5. -.
6. -,
.
7. Microsoft Exchange Server 2007.
8. Microsoft Exchange Server 2007 ?
9. Microsoft Exchange Server 2007 "
".
10. Microsoft Exchange Server 2007 "
".
11. Microsoft Exchange Server 2007 "
-".
12. Microsoft Exchange Server 2007 "
".
13. Microsoft Exchange Server 2007 "
".
14. Outlook. Exchange Server.
15. Office SharePoint Server 2007.
16. Office SharePoint Server 2007.
17. Microsoft Windows SharePoint Services 2.0.
18. Microsoft Windows SharePoint Services 2.0.
19. SharePoint Portal Server 2007.
20. Microsoft Office
SharePoint.
21. Office SharePoint
Server.
22. SharePoint Server.
23. SharePoint Server.
24. Office SharePoint Server 2007 Outlook 2007.
25. Microsoft Office InfoPath 2007.
26. Microsoft Office InfoPath 2007.
27. Windows RMS.
28.
Office 2007 SharePoint Server 2007
29. - IRM.
30. -
IRM Office 2007?

31. Microsoft Office Live Communications Server.


32. Live Communications Server 2007.
33. Microsoft Office Live Meeting.
34. Live Meeting.
35.
( RTC)?
36. (IM) .

,
-
.
(- SOA,
, - EDA),
- (business process management suite, BPMS),
, ,
, ,
.
.
-
- .
, Service Manager.
- IT Service Manager,

-. Service Manager
,
, ,
, ITIL.

-
,
-
IT Service Manager.