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Communication Skills

What? Why?

Communication Skills
Communication and its kind Tools of Communication
Ways of improving Communication

Communication
Some ideas.. exchange of ideas,feelings,emotions..

expressing thoughts .. Passing of information

..developing contact with fellow

human beings / all living and non living things

Tools and kinds


Oral - Sounds / words
Signs Symbols Figures

WrittenWords

Improving the Skills


Oral Listen / Speak Written
- Read - Learn - Write

Techniques
Listen / choose the idea Best models try to imitate them
Begin to deviate Become creative / original

Day to day life:Levels

Relatives

Emotions

Personal
Friends

Feelings
opinions

Day to day life:Levels


Ideas job Thoughts

Official

superiors

Expressions Instructions

subordinates

Mastery
Practice Shed yours fears / inhibitions
Develop the urge Dont worry about going wrong

COMMUNICATION
It is a dynamic and active
process Not a dull and passive process

ELEMENTS OF COMMUNICATION

IMITIATION FEEDBACK CHANNEL SITUATION PURPOSE ATTITUDES KNOWLEDGE EXPRESSION LANGUAGE INTELLECTUALISM

CREATIVITY IN COMMUNICATION
USED TO BREAK OUT STEREOTYPED
REACTIONS

EVERYONE OF US POSSESSES IT

INTERPERSONAL COMMUNICATION

POSSESSING GOOD

KNOWLEDGE PASSING COMMUNICATION FACTUAL COMMUNICATION THOUGHTS AND IDEAS FEELINGS PEAK COMMUNICATION

EFFECTIVE COMMUNICATION
NON-VERBAL IS IMPORTANT BODY LANGUAGE IS IMPORTANT IN
NON-VERBAL COMMUNICATION

NON-VERBAL LANGUAGE
CONSTITUTES BODY MOVEMENTS GESTURES AND FACIAL EXPRESSIONS A WARM HANDSHAKE CONVEYS INTIMACY LOSS OF EYE CONTACT, YAWNING
EXPRESS BOREDOM FACIAL EXPRESSIONS

NON-VERBAL LANGUAGE
HANDS PLAYS A IMPORTANT ROLE IN

COMMUNICATING FEELINGS PLACING AND POSITIONING OF LEGS UNDERSTANDING SHOWS OUR ATTITUDE AND FRAME OF MIND EFFECTIVE COMMUNICATION UNDERSTAND OTHERS BODY LANGUAGE

LISTENING
A CONSCIOUS ACTIVITY DEPENDS MORE ON PHYSICAL HEARING THREE KINDS ACTIVE LISTENER SELECTIVE LISTENING ATTENTIVE LISTENING EMPATHETIC LISTENING

BARRIERS
PHYSICAL REASONS AGE AND ATTITUDE MIND SET LANGUAGE CARELESS LISTENING

GOOD LISTENING
TRY TO UNDERSTAND THE SPEAKERS
PERSPECTIVE LISTEN WITH THE WHOLE BODY DO NOT JUDGE PREMATURELY GO BEYOND THE WORDS OF THE SPEAKER PARAPHARASE THE SPEAKER

SPEAKING
EFFECTIVE SPEAKING FORMS THE CRUX
OF COMMUNICATION SKILLS STRIKES THE RIGHT ATTITUDE STRIKES THE RIGHT LANGUAGE AT RIGHT PLACE

SPEECH STYLES
TENTATIVE LANGUAGE DIRECT LANGUAGE POLITE LANGUAGE FORMAL LANGUAGE INFOMAL LANGUAGE STRONG LANGUAGE BLUNT LANGUAGE

WRITING
FACTORS FOR CLEAR , FLUENT AND EFFECTIVE WRITING PURPOSE AUDIENCE WRITERS PROCESS MECHANICS GRAMMAR SYNTAX CONTENT WORD CHOICE ORGANISATION

WRITING

CONTENT WORD CHOICE ORGANISATION EVERY ACT OF WRITING IS AN ACT OF READING EFFECTIVENESS OF WRITING DEPENDS ON CLARITY OF EXPRESSION GOOD STYLE SEQUENCING

INSTRUCTIONAL WRITING
ABILITY TO WRITE INSTRUCTIONS
PRECISELY IT HAS AN OVERT AND COVERT STYLE OF DOS AND DONTS DECIDE THE CONSTRAINTS DETERMINING THE AUDIENCE

ABSTRACT WRITING
CONTAINS A BRIEF SUMMARY COVERS IMRaD INTRODUCTION,

METHODS, RESULTS AND DISCUSSION.

MINUTES WRITING
A REPORT COVERING THE PROCEEDING
OF MEETING REPRESENTS A LEGAL RECORD PERSONAL REFERENCES ARE AVOIDED

REPORT WRITING

CONVEYING OF INFORMATION REPORTS CAN BE ORAL OR WRITTEN FORMAL OR INFORMAL INFORMATION AS TO BE ACCURATE AND UPTO-DATE IT SHOULD PROPERLY ORGANISED STRUCTURE OF THE REPORT FRONT MATTER MAIN BODY BACK MATTER

METHODS OF REPORTING
LETTER METHOD SCHEMATIC METHOD