Industrial Conflicts

Causes
Industrial Factors: work,wages,bonus, hours of work,conditions of employment Managements Attitude: Communication, non involvement of workers Role of Government machinery: Non implementation of laws, Labor Dept, No updating of laws Others: politics, poor centre-state relations, trade union rivalry, values of union members

Sources of Conflict
Profit Security of jobs Right to manage Seniority Productivity Inflation

Machinery for prevention of disputes

Statutory machinery
Work committee Conciliation officer (administrative duty) Board of conciliation Voluntary arbitration Adjudication
Labor courts Industrial tribunals National tribunals

Grievance settlement procedure Welfare officer (Factories act) Standing orders (SO act)

 Voluntary machinery
Code of discipline 1958 Tripartite bodies
Indian Labor Conference Standing Labor Committee Industrial Committees Tripartite committee (ILO 1954)

Formation of permanent negotiation machinery (For railways and telegraph,1951) JCM for central employees Collective bargaining WPM schemes

Building effective IR
Individual Relations
Grievance handling Disciplinary action

Role of line managers

Interpersonal relations Low motivation of workers Understand profile of workers Understand what they want? Understand perceptions of workers about managers (use of Organizational behavior research) Understand that conflict is inevitable QWL programs Learn how to live with unionized staff

Collective Relations
Trade unions Negotiations Joint participative forums Prevention and settlement of industrial disputes Compliance of labor laws by management and employees Attitude of genuine partnership