GENERAL INFORMATION

1. Do you own a Chevrolet car?

Yes_______ no________

2. Which variant do you own?

SPARK______ AVEO U-VA_____ OPTRA______ TAVERA____ AVEO____

3. How long have you been using this car?

Less than 1 year____ 1 -2 years____ 2-3____ more than 3 years____

SATISFACTION ABOUT THE SHOWROOM

4. How satisfied are you with Totally Very Somewhat Very Totally
the ease of contacting the satisfied satisfied satisfied dissatisfied dissatisfied
person who is entertaining
you?

5. How satisfied are you with

the way problems were
solved?

6. How satisfied are you with

information clarity about
the car?

7. How much are you

satisfied with the products
and services offered by
rajvir motors?

8. According to you how

much are you satisfied with
after sales services of the
company?
9. Were you satisfied with the extra benefits provided by the dealer/sales person?

10.How much are you satisfied with the finance service provided here?

(Where totally satisfied means 5 points, very satisfied 4, somewhat satisfied 3, very dissatisfied 2
and totally dissatisfied means 1 point)

11. Do you think that the delivery of cars was made in time?

YES_____ NO_____

12. Are you satisfied with staff working here?

YES____ NO______

13. Do you think the staff working here has proper knowledge?

YES_____ NO_____ DON’T KNOW______

14. Before buying a car from here were you offered a test drive?

YES_____ NO_____

15. What was that single most important reason for initially buying the car of this brand or from this
dealer?

Advertisements____

Recommended by others_____

Location____

Quality product_____
16. On a scale of 1 to 5 how would you rate you overall purchase experience?

17. Based on your overall experience how likely would you be to purchase another vehicle of this
brand/dealer, if you have to replace within a year?

Definitely
Definitely
Might bewould
or
would
notnot

5
4 Probably wouldProbably
3 would not
2
1

SATISFACTION ABOUT CHEVROLET CARS

18.According to your preference rate the following for buying a Chevrolet car?

Price
Overall body look
After sales service

Brand image

Superior quality

Good mileage

others
19. How much are you satisfied with the performance off Chevrolet car?

Totally Very Somewhat Very Totally

satisfied satisfied satisfied dissatisfied dissatisfied
_____ _____ ______ ______ ______

20. Do you think that your car is better than cars of others companies in this segment?

Yes____ no____