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IP Office
Product Description
700211378 January 2002 Issue 2
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Contents
1. Introduction ........................................................................................................................1-1
Avaya IP Office Family ...................................................................................................................... 1-1 Voice Communication Solution ......................................................................................................... 1-1 Converged Voice Communications Solution ..................................................................................... 1-2 Data Communication Solution........................................................................................................... 1-2 Applications Platform......................................................................................................................... 1-3 Management Tools............................................................................................................................ 1-3 Scalable Platform .............................................................................................................................. 1-4 Endpoint Solution Options................................................................................................................. 1-4
2.
Platform Overview..............................................................................................................2-1
IP401 Compact Office ....................................................................................................................... 2-1
IP401 Compact Office Digital Terminal 2................................................................................................... 2-1 IP401 Compact Office Digital Terminal 4................................................................................................... 2-2 IP401 Compact Office Upgrades ............................................................................................................... 2-3
IP Office Servers IP403, IP406 and IP412 ..................................................................................... 2-4

IP403 Office ............................................................................................................................................... 2-4 IP412 Office ............................................................................................................................................... 2-8
IP Office Expansion Modules .......................................................................................................... 2-10

External Expansion Modules.................................................................................................................... 2-10 IP400 Office Phone Module ..................................................................................................................... 2-10 IP400 Office Digital Terminal Module....................................................................................................... 2-11 IP Office Digital Station Module ............................................................................................................... 2-11 IP400 Office So8 Module ......................................................................................................................... 2-12 IP400 Office WAN3.................................................................................................................................. 2-13 IP400 Office Analog Trunk 16.................................................................................................................. 2-14
Trunk Interface Cards...................................................................................................................... 2-15

IP400 Office BRI Card.............................................................................................................................. 2-15 IP400 Office PRI Cards (T1/E1)............................................................................................................... 2-15 IP400 Office Quad Analog Trunk (LS) Card............................................................................................. 2-15
Internal Daughter Cards .................................................................................................................. 2-16

IP400 Office VC Module 2/5/10/20/30................................................................................................... 2-16 IP400 Office Modem 2 card ..................................................................................................................... 2-16
3.
Terminals ............................................................................................................................3-1
2010 Terminal ................................................................................................................................... 3-1 2030 Display Terminal....................................................................................................................... 3-2 2050 Display Terminal....................................................................................................................... 3-3 20CC Call Center Terminal ............................................................................................................... 3-4 20DS Unit.......................................................................................................................................... 3-5 20DT DECT Cordless Handset ...................................................................................................... 3-6 4406D Terminal................................................................................................................................. 3-7 4412D Terminal................................................................................................................................. 3-8 4424D Terminal................................................................................................................................. 3-9 DSS4450 Unit.................................................................................................................................. 3-10 6408D Terminal............................................................................................................................... 3-11 6416D Terminal............................................................................................................................... 3-12 6424D Terminal............................................................................................................................... 3-13 XM24 Unit........................................................................................................................................ 3-14 TransTalk 9040 Wireless Handset .................................................................................................. 3-15 Analog Terminals/POTS.................................................................................................................. 3-16 Feature / Handset Compatibility ...................................................................................................... 3-17
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Contents (cont.)
4. Telephony Functions & Call Handling..............................................................................4-1
Extension Features ........................................................................................................................... 4-1
Absent Text................................................................................................................................................ 4-1 Call Forwarding.......................................................................................................................................... 4-1 Call Hold..................................................................................................................................................... 4-1 Call Intrude................................................................................................................................................. 4-2 Call Park..................................................................................................................................................... 4-2 Call Pickup ................................................................................................................................................. 4-2 Call Steal / Acquire Call ............................................................................................................................. 4-2 Call Transfer............................................................................................................................................... 4-2 Call Waiting................................................................................................................................................ 4-3 Conference Calls........................................................................................................................................ 4-3 Rendezvous Conference............................................................................................................................ 4-3 Dial Ahead.................................................................................................................................................. 4-3 Dial On Pickup ........................................................................................................................................... 4-3 Directory..................................................................................................................................................... 4-4 Distinctive Ringing...................................................................................................................................... 4-4 Do Not Disturb............................................................................................................................................ 4-4 Follow Me................................................................................................................................................... 4-4 Hot Transfer ............................................................................................................................................... 4-4 Hold Call Waiting........................................................................................................................................ 4-4 Clear Call Waiting ...................................................................................................................................... 4-5 Login .......................................................................................................................................................... 4-5 Monitor Calls .............................................................................................................................................. 4-5 Ring Back When Free................................................................................................................................ 4-5 Relay On/Off/Pulse .................................................................................................................................... 4-5 Suspend/Resume....................................................................................................................................... 4-5 Suspend Call Waiting................................................................................................................................. 4-5 Toggle Calls ............................................................................................................................................... 4-5
System Features ............................................................................................................................... 4-6

Account Codes........................................................................................................................................... 4-6 Automatic Call Distribution (Hunt Groups) ................................................................................................. 4-6 Call Barring ................................................................................................................................................ 4-7 Caller Display ............................................................................................................................................. 4-7 Dial Emergency.......................................................................................................................................... 4-7 External Control Port.................................................................................................................................. 4-7 E911........................................................................................................................................................... 4-7 Group Paging............................................................................................................................................. 4-8 Hold Music ................................................................................................................................................. 4-8 Hot Desking................................................................................................................................................ 4-8 Incoming Call Routing ................................................................................................................................ 4-8 Outgoing Calls............................................................................................................................................ 4-8 Least Cost Routes...................................................................................................................................... 4-9 Night Service.............................................................................................................................................. 4-9 Personal Fax Numbers .............................................................................................................................. 4-9 Queuing...................................................................................................................................................... 4-9 Queuing a Transferred Call to a Busy Extension ..................................................................................... 4-10 Short Codes ............................................................................................................................................. 4-10 Speed Dialling.......................................................................................................................................... 4-10 Time Profiles ............................................................................................................................................ 4-10
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Contents (cont.)
5. IP Telephony, IP HardPhones and IP Softphones ...........................................................5-1
Gateways, Gatekeepers and H.323 - Technology Overview............................................................. 5-1 4606 IP Hard Phone.......................................................................................................................... 5-2 4612 IP Hard Phone.......................................................................................................................... 5-3 4624 IP Hard Phone.......................................................................................................................... 5-4 IP Softphone...................................................................................................................................... 5-5 IP Telephony Features ...................................................................................................................... 5-6
Gatekeeper ................................................................................................................................................ 5-6 Gateway..................................................................................................................................................... 5-6 Silence Suppression .................................................................................................................................. 5-6 Compression.............................................................................................................................................. 5-6 Fast Start.................................................................................................................................................... 5-6 Local Hold Music........................................................................................................................................ 5-6 Local Tones................................................................................................................................................ 5-6 Out of Band DTMF ..................................................................................................................................... 5-6 Direct Media Path....................................................................................................................................... 5-6 Auto-Create Extension............................................................................................................................... 5-6
6.
Public and Private Voice Networks Traditional & IP ....................................................6-1

Connection to the Public Network ..................................................................................................... 6-1
ISDN Primary Rate (ETSI CTR4) - IP400 Office PRI E1 ........................................................................... 6-1 ISDN Basic Rate (ETSI CTR3) - IP400 Quad BRI ..................................................................................... 6-1 North American T1 - IP400 Office PRI T1.................................................................................................. 6-2 N.American Primary Rate Interface - IP400 Office PRI T1 ........................................................................ 6-3
Traditional Private Voice Networking................................................................................................. 6-5 Packet Based Voice Networking ....................................................................................................... 6-6
VoIP Over An Unstructured Private Circuit ................................................................................................ 6-6 VoIP Over A Managed Frame Relay Network ........................................................................................... 6-7 VoIP Over A Managed IP VPN .................................................................................................................. 6-7 VoIP across the LAN.................................................................................................................................. 6-8 VoIP across the Public Network................................................................................................................. 6-8
Supplementary services within IP networks ...................................................................................... 6-9

Small Community Networking .................................................................................................................... 6-9
Generic Networking Features.......................................................................................................... 6-10

Least Cost Routing (LCR) ........................................................................................................................ 6-10 Alternate Call Routing (ACR) ................................................................................................................... 6-10 Network Numbering Schemes ................................................................................................................. 6-11
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Contents (cont.)
7. LAN/WAN Services ............................................................................................................7-1
Internet Access.................................................................................................................................. 7-2 Remote Access Features .................................................................................................................. 7-3 Data Networking Features................................................................................................................. 7-4
Integral 10/100 HUB (401,403 & 406 Only) ............................................................................................... 7-4 Integral 10/100 Mbit Layer 3 Ethernet Switch (IP412 Only) ....................................................................... 7-4 DHCP Server ............................................................................................................................................. 7-4 Leased Line Support.................................................................................................................................. 7-4 Dial-UP Circuit Support.............................................................................................................................. 7-4 Point-to-Point Protocol (PPP)..................................................................................................................... 7-4 Multi-Link Point-to-Point Protocol (ML-PPP) .............................................................................................. 7-5 Frame Relay............................................................................................................................................... 7-5 Service Quotas........................................................................................................................................... 7-5 Time Profiles .............................................................................................................................................. 7-5 Bump Call................................................................................................................................................... 7-6 Password Authentication Protocol (PAP)................................................................................................... 7-6 CHAP ......................................................................................................................................................... 7-6 Data Header Compression......................................................................................................................... 7-6 Data Compression ..................................................................................................................................... 7-6 BACP ......................................................................................................................................................... 7-6 Callback ..................................................................................................................................................... 7-6 DNS Proxy ................................................................................................................................................. 7-7 Network Address Translation ..................................................................................................................... 7-7 Proxy ARP.................................................................................................................................................. 7-7 Auto Connect ............................................................................................................................................. 7-7 Firewall....................................................................................................................................................... 7-7 Light-weight Directory Access Protocol (LDAP)......................................................................................... 7-8 Remote Access Server (RAS).................................................................................................................... 7-8 Transaction Packet Assembler Dissembler (TPAD) .................................................................................. 7-8
8.
The Applications ................................................................................................................8-1

eConsole ........................................................................................................................................... 8-1 PC Based Busy Lamp Field .............................................................................................................. 8-3
eConsole & Busy Lamp Field PC Requirements ....................................................................................... 8-3
VoiceMail........................................................................................................................................... 8-4
VoiceMail Embedded ................................................................................................................................. 8-5 VoiceMail Lite............................................................................................................................................. 8-5 VoiceMail Pro............................................................................................................................................. 8-6 Auto-attendant............................................................................................................................................ 8-8 Personal Numbering .................................................................................................................................. 8-9 Presentation of Voicemail to Email .......................................................................................................... 8-10 Integrated Messaging............................................................................................................................... 8-11 Campaign Manager.................................................................................................................................. 8-12 Call Recording.......................................................................................................................................... 8-12 VoiceMail Feature Comparison................................................................................................................ 8-12
Phone Manager............................................................................................................................... 8-14 Cordless Solutions .......................................................................................................................... 8-16

IP Office DECT......................................................................................................................................... 8-16 Compact DECT Control Unit .................................................................................................................... 8-17 DECT Control Unit ................................................................................................................................... 8-18 Feature Integration................................................................................................................................... 8-19 TransTalk ................................................................................................................................................. 8-20
Application Licencing....................................................................................................................... 8-20

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Contents (cont.)
9. The Contact Center............................................................................................................9-1
Target market.................................................................................................................................... 9-1 Compact Business Center................................................................................................................. 9-3 Compact Contact Center................................................................................................................... 9-4
Call Center View ........................................................................................................................................ 9-4 Wallboard Manager.................................................................................................................................... 9-6 Report Manager and Report Designer....................................................................................................... 9-6 IP Office Manager ...................................................................................................................................... 9-8 Workforce Management Interface.............................................................................................................. 9-8 Compact Business/Contact Center Modules in summary.......................................................................... 9-8
VoiceMail Pro within the Contact Center........................................................................................... 9-9

Advanced Call Flow ................................................................................................................................... 9-9 Queue Announcements ............................................................................................................................. 9-9 Campaign Manager.................................................................................................................................. 9-10 Recording Services .................................................................................................................................. 9-10
Interaction Manager ........................................................................................................................ 9-11

Architecture: Multimedia Interaction......................................................................................................... 9-11 Multimedia Components .......................................................................................................................... 9-12 Support Modules...................................................................................................................................... 9-14
Computer Telephony Integration..................................................................................................... 9-18

The Benefits of CTI .................................................................................................................................. 9-18 Target Customers & Markets ................................................................................................................... 9-19 CTI Link Product Details .......................................................................................................................... 9-20
10.
Common Management Utilities.......................................................................................10-1

IP Office Manager ........................................................................................................................... 10-1 Call Status....................................................................................................................................... 10-2 Monitor ............................................................................................................................................ 10-3 Call Logger...................................................................................................................................... 10-4
11.
Appendix A .......................................................................................................................11-1
Configurations and Factory Build Options ....................................................................................... 11-1
IP401 Compact Office Digital Terminal 4................................................................................................. 11-1 IP403 Compact Office DT ........................................................................................................................ 11-2 IP406 Office ............................................................................................................................................. 11-3 IP412 Office ............................................................................................................................................. 11-4 Configuration Chart.................................................................................................................................. 11-6 Configuration Chart (Cont.) ...................................................................................................................... 11-7 Factory Configurations............................................................................................................................. 11-8 Extension and Trunk Expansion Limits.................................................................................................. 11-11 Planned Country Availability .................................................................................................................. 11-12
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Contents (cont.)
12. Appendix B .....................................................................................................................12-15
Implementing Voice over IP FAQ .................................................................................................. 12-15
What Is Quality Of Service? ................................................................................................................... 12-15 What Are The Symptoms Of Quality Problems?.................................................................................... 12-15 How Do I Minimise Delay Induced Echo In My Network? ...................................................................... 12-15 How Do I Minimise Warble And Clipping In My Network? ..................................................................... 12-16 How Do I Minimise Distortion In My Network? ....................................................................................... 12-16 What Benefits Do I Get From Using IP Office To Provide My Wide Area Network?.............................. 12-16 What Bandwidth Do I Require For Each Voice Call? ............................................................................. 12-16 What Delay Is Acceptable? .................................................................................................................... 12-17 What Is The Perfect Network? ............................................................................................................... 12-17 How Many Simultaneous Calls Can I Get Down My Link? .................................................................... 12-17 What Is The Maximum Number Of Simultaneous VoIP Calls That The IP Office Supports? ................ 12-17
Voice over IP Relevant Standards Supported............................................................................... 12-18
13. 14.
Appendix C .......................................................................................................................13-1
Glossary of Terms ........................................................................................................................... 13-1
Appendix D .......................................................................................................................14-1
Technical Specifications.................................................................................................................. 14-1
General .................................................................................................................................................... 14-1 Interfaces ................................................................................................................................................. 14-1 Protocols .................................................................................................................................................. 14-2
15.
Index..................................................................................................................................15-1
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1. Introduction
Avaya IP Office Family
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IP401 Compact Office Digital Terminal 2

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IP401 Compact Office Digital Terminal 4 - Front View

Digital Terminal Ports Analog Telephone ports Unit Status LED
10/100M LAN Ports
LAN Port 4 (Cascade Port)
Cascade Switch (for LAN Port 4)
IP401 Compact Office Digital Terminal 4 Rear View

DC Power I/P Socket USB Interface Socket WAN Port BRI Ports
DC I/P - C + EXT O/P 24V DC 2A
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IP401 Compact Office Upgrades
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IP401 Expansion Kit

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IP401 VCM Upgrade

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IP403 Office Digital Terminal - Front View

Yellow LEDs LEDs 1-3 = Expansion ports 1-3 status LED 4-7 = ISDN 1-4 status LED 8 = WAN status Unit Status LED Red = Alive but not initiated Green = Running OK Green LED LAN OK Yellow LED LAN Activity Indicator
reen LEDs erminal connected DT or DS ports 1-8
Yellow LED LAN Collision Analog Telephone Ports LAN Ports 1-8
Port 8 (Cascade port) Cascade Switch For port eight
IP403 Office Digital Terminal - Rear View

DTE Port DC Power I/P Socket WAN Port USB Interface Socket Expansion Ports 1-3 Audio I/P Socket
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IP406 Office - Front View

Expansion Ports 1 - 6 Green Status LEDs Trunk Ports 1- 8 Green Status LEDs (In ROW labeled ISDN Ports) Green LEDs LAN Link OK Yellow LEDs LAN Activity Indicators Port 8 (Cascade Port)
WAN Port Green Status LED Unit Status Red = Alive but not initiated Green = Running OK
Yellow LED LAN Collision LAN Ports 1- 8 Cascade Switch for Port 8
IP406 Office - Rear View

DC Power I/P Socket DTE Port WAN Port Expansion Ports 1-6
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Audio I/P Socket
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BRI 1 2 3 4
PRI
IP412 Office
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IP412 Office - Front View

Expansion Ports 1-12
Green Status LEDS
WAN Port
Green Status LED
LAN Ports 1-2
Unit Status LED Trunk Ports 1-8

Green Status LEDS
IP412 Office - Rear View

DC Power I/P Socket DTE Port WAN Port Expansion Ports 1-12
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12
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IP Office Expansion Modules

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IP400 Office Phone Module

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Phone Ports 17 - 24 Phone Ports 25 - 30
Phone Ports 1 - 8
Unit Status LED
Phone Ports 9 - 16
IP400 Office Phone Module Rear View (all versions)

C Power I/P Socket DTE Port Expansion Port
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IP400 Office Digital Terminal Module

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IP400 Office Digital Terminal Module Rear View (all versions)

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2010 Terminal
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2030 Display Terminal

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2050 Display Terminal

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20CC Call Center Terminal
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4406D Terminal

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4412D Terminal
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4424D Terminal
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6416D Terminal

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6424D Terminal

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TransTalk 9040 Wireless Handset

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Feature / Handset Compatibility
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Remote Access Features

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Data Networking Features

Integral 10/100 HUB (401,403 & 406 Only)
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Integral 10/100 Mbit Layer 3 Ethernet Switch (IP412 Only)

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DHCP Server
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Leased Line Support

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Point-to-Point Protocol (PPP)
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Frame Relay
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Service Quotas
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Time Profiles
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Bump Call
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Password Authentication Protocol (PAP)

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CHAP
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Data Compression
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BACP
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DNS Proxy
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Network Address Translation

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Proxy ARP
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Auto Connect
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Firewall
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Light-weight Directory Access Protocol (LDAP)

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Remote Access Server (RAS)

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Transaction Packet Assembler Dissembler (TPAD)

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8. The Applications
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VoiceMail Embedded (*) No
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9 9
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No No No
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No No No No No
No No No No No
No No No No No No No No
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PhoneManager Lite
9 9 9 9 9 10 max 9 10 max
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9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 2 Queues 9 9 9
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9. The Contact Center

Target market
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Wallboard Manager
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IP Office Manager
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Workforce Management Interface

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IP406 Office BRI 16
IP406 IP406 IP406 IP412 IP412 IP412 IP412 Office Office Office Office Office Office Office PRI 30 E1 PRI 24 T1 Analog 4 PRI 30 E1 PRI 60 E1 PRI 24 T1 PRI 48 T1
IP401 COMPACT OFFICE UPGRADES IP401 Compact Office WAN Expansion IP401 Compact Office Memory Expansion IP401 Compact Office Expansion Digital Terminal 2 max 1 max 1 max 1 max 1 n/a max 1 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
IP OFFICE EXPANSION MODULES The total number of modules cannot exceed the maximum figure. Total No. of Expansion Modules Supported IP400 Office Phone Module 8 IP400 Office Phone Module 16 IP400 Office Phone Module 30 IP400 Office Digital Terminal Module 16 IP400 Office Digital Terminal Module 30 IP400 Office Digital Station Module 16 IP400 Office Digital Station Module 30 IP400 Office So8 Module IP400 Office Analog Trunk 16 (N. Amer. only) n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 n/a max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 n/a max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 3 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 n/a max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 n/a max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 12 max 11 max 6 max 6 max 11 max 6 max 11 max 6 max 12 n/a max 12 max 11 max 6 max 6 max 11 max 6 max 11 max 6 max 12 n/a max 12 max 11 max 6 max 6 max 11 max 6 max 11 max 6 max 12 max 12 max 12 max 11 max 6 max 6 max 11 max 6 max 11 max 6 max 12 max 12
IP OFFICE WAN 3 Module connects back to the base unit via the LAN. Consequently, each system can support up to 6 units in addition to the modules listed above. IP400 Office WAN 3 Module n/a n/a max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6 max 6
D Q D Q
n/a
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Configuration Chart (Cont.)
Hardware and Software Features
IP403 Office DTBRI 8
IP403 Office DTPRI 30 E1
IP403 Office DSPRI 24 T1
IP403 Office DSAnalog 4
IP406 Office BRI 16
IP406 Office PRI 30 E1
IP406 Office PRI 24 T1
IP406 Office Analog 4
INTERNAL DAUGHTER CARDS IP400 Office Modem 2 Total Voice Compression Modules Supported IP400 Office Voice Compression Module 5 IP400 Office Voice Compression Module 10 IP400 Office Voice Compression Module 20 n/a n/a max 1 max 1 max 1 max 1 max 1 max 1 max 1 max 1 max 1 max 1 max 1 max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 2
max 2
max 2
max 2
max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 2
max 2
max 2
max 2
n/a
n/a
max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 1
max 2
max 2
max 2
max 2
n/a
n/a
n/a
n/a
n/a
n/a
max 1
max 1
max 1
max 1
max 2
max 2
max 2
max 2
Trunk Interface cards some shipped configurations already use slots hence n/a below Free Slots IP400 Office Quad BRI IP400 Office PRI E1 IP400 Office Dual PRI E1 IP400 Office PRI T1 IP400 Office Dual PRI T1 IP400 Office Quad Analog Trunk (Loop Start) (N.Amer. Only) n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a max 1 n/a n/a n/a n/a n/a max 1 n/a n/a n/a n/a n/a max 1 n/a n/a n/a n/a n/a max 1 n/a n/a n/a max 1 n/a n/a n/a n/a n/a n/a n/a max 1 max 1 max 1 n/a n/a n/a max 1 n/a n/a n/a max 1 n/a max 1 n/a n/a n/a max 1 n/a max 1 max 1 max 1 n/a n/a n/a max 1 max 1 max 1 max 1 n/a n/a max 1 n/a n/a n/a max 1 max 1 max 1 n/a n/a n/a max 1 max 1
n/a
n/a
n/a
n/a
max 1
max 1
n/a
n/a
max 1
max 1
n/a
n/a
max 1
max 1
Factory Configurations
Factory Configured Base Modules IP401 Compact Office DT2 Material Code 700184617 Description IP401 Compact Office supporting - 2 x 20 Series Digital Terminals, 2 Plain Ordinary Telephones (CLI), 1 x ISDN Basic Rate (2 lines), 4 Port 10/100M Ethernet Hub, USB port and DTE port for Terminal Adaptor or TPAD applications, Music on Hold input and 2 Door entry relay control ports IP401 Compact Office supporting - 4 x 20 Series Digital Terminals, 4 Plain Ordinary Telephones (CLI), 2 x ISDN Basic Rate (4 lines), 8 Port 10/100M Ethernet Hub, USB port and DTE port for Terminal Adaptor or TPAD applications, Music on Hold input and 2 Door entry relay control ports IP403 Office Digital Terminal supporting - 8 x 20 Series Digital Terminals, 2 Plain Ordinary Telephones (CLI), 8 port Ethernet Hub, USB port and DTE port for Terminal Adapter or TPAD applications, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with a quad ISDN Basic Rate card giving 8 lines (IP400 Office Quad BRI). Expandable by 3 Expansion Modules. IP403 Office Digital Terminal supporting - 8 x 20 Series Digital Terminals, 2 Plain Ordinary Telephones (CLI), 8 port Ethernet Hub, USB port and DTE port for Terminal Adapter or TPAD applications, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with a ISDN Primary Rate/E1 card giving 30 lines (IP400 Office PRI E1). Expandable by 3 Expansion Modules. IP403 Office Digital Station supporting - 8 x 44 or 64 Series Digital Terminals, 2 Plain Ordinary Telephones (CLI), 8 port Ethernet Hub, USB port and DTE port for Terminal Adapter or TPAD applications, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with a T1 card giving 24 lines (IP400 Office PRI T1). Expandable by 3 Expansion Modules. IP403 Office Digital Station supporting - 8 x 44 or 64 Series Digital Terminals, 2 Plain Ordinary Telephones (CLI), 8 port Ethernet Hub, USB port and DTE port for Terminal Adapter or TPAD applications, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with a quad analog loop start trunk card (IP400 Office Quad Analog Trunk (Loop Start) ). Expandable by 3 Expansion Modules. IP406 Office supporting - 8 port Ethernet Hub, DTE port, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with two quad ISDN Basic Rate card giving 16 lines (IP400 Office Quad BRI). Expandable by 6 Expansion Modules. IP406 Office supporting - 8 port Ethernet Hub, DTE, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with an ISDN Primary Rate/E1 card giving 30 lines (IP400 Office PRI E1). Expandable by 6 Expansion Modules. IP406 Office supporting - 8 port Ethernet Hub, DTE port, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with a T1 card giving 24 lines (IP400 Office PRI T1). Expandable by 6 Expansion Modules. IP406 Office supporting - 8 port Ethernet Hub, DTE port, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with a quad analog loop start trunk card (IP400 Office Quad Analog Trunk (Loop Start) ). Expandable by 6 Expansion Modules. IP412 Office supporting - 2 port Ethernet switch, DTE Port, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with an ISDN Primary Rate/E1 card giving 30 lines (IP400 Office PRI E1). Expandable by 12 Expansion Modules.
IP401 compact Office DT4
700184633
IP403 Office DT-BRI 8
700184641
IP403 Office DT-PRI 30 E1
700184658
IP403 Office DS-PRI 24 T1
700184666
IP403 Office DS-Analog 4
700184674
IP406 Office BRI 16
700184682
700184690
700184708
IP406 Office Analog 4
700184716
700184724
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Factory Configured Base Modules IP412 Office PRI 60 E1
Material Code 700184732
Description IP412 Office supporting - 2 port Ethernet switch, DTE Port, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with a dual ISDN Primary Rate card giving 60 lines (IP400 Office Dual PRI E1). Expandable by 12 Expansion Modules. IP412 Office supporting - 2 port Ethernet switch, DTE port, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with a T1 card giving 24 lines (IP400 Office PRI T1). Expandable by 12 Expansion Modules. IP412 Office supporting - 2 port Ethernet switch, DTE port, 1 x X.21/V35 WAN port, Music on Hold input and 2 Door entry relay control ports. Preconfigured in the factory with a dual T1 card giving 48 lines (IP400 Office Dual PRI T1). Expandable by 12 Expansion Modules. Description IP401 Compact Office WAN Expansion is an internally fitted card for the IP401 Compact Office providing a single X.21/V.35 WAN port IP401 Compact Office Memory Expansion is a plug in SIM required for the embedded voicemail option. Not required for the external VoiceMail Lite. IP401 Compact Office Expansion Digital Terminal 2 is a kit for converting an IP401 Compact Office DT2 into an IP401 compact Office DT4.
700184740
700184757
IP401 COMPACT OFFICE UPGRADES IP401 Compact Office WAN Expansion IP401 Compact Office Memory Expansion IP401 Compact Office Expansion Digital Terminal 2
Material Code 700185093
700198351
700185085
IP OFFICE EXPANSION MODULES IP400 Office Phone Module 8 IP400 Office Phone Module 16 IP400 Office Phone Module 30 IP400 Office Digital Terminal Module 16 IP400 Office Digital Terminal Module 30 IP400 Office Digital Station Module 16 IP400 Office Digital Station Module 30 IP400 Office So8 Module IP400 Office Analog Trunk 16 (N. Amer. Only) IP400 Office WAN 3 Module
Material Code 700184773 700184781 700184799 700185606 700185069 700184807 700184880 700185077 700211360 700185028
Description Adds an additional 8 Plain Ordinary Telephone ports to the IP403, IP406 and IP412. Adds an additional 16 Plain Ordinary Telephone ports to the IP403, IP406 and IP412. Adds an additional 30 Plain Ordinary Telephone ports to the IP403, IP406 and IP412. Adds an additional 16 Digital Terminal ports to the IP403, IP406 and IP412, to support 20 Series Digital Terminals. Adds an additional 30 Digital Terminal ports to the IP403, IP406 and IP412, to support 20 Series Digital Terminals. Adds an additional 16 Digital Station ports to the IP403, IP406 and IP412, to support 44 and 64 Series Digital Terminals. Adds an additional 30 Digital Station ports to the IP403, IP406 and IP412, to support 44 and 64 Series Digital Terminals. IP400 Office So8 Module provides 8 ISDN lines to the desktop. IP400 Office Analog Trunk 16 provides an additional 16 Analog trunks (loop start or ground start) and two power fail sockets. IP400 Office WAN 3 Module provides an additional three X.21/V.35 ports. This expansion module is connected back to the IP403, IP406 and IP412 using the LAN and does not impact on the maximum number of Expansion Modules supported.
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INTERNAL DAUGHTER CARDS Total Voice Compression Module Supported IP400 Office Voice Compression Module 5 IP400 Office Voice Compression Module 10 IP400 Office Voice Compression Module 20 Modems IP400 Office Modem 2 TRUNK INTERFACE CARDS IP400 Office Quad BRI IP400 Office PRI E1 IP400 Office Dual PRI E1 IP400 Office PRI T1 IP400 Office Dual PRI T1 IP400 Office Quad Analog Trunk (Loop Start)
Material Code
Description
700185119 700185127 700185135
5 Channel Voice Compression module required for IP Trunking and IP extensions. 10 Channel Voice Compression module required for IP Trunking and IP extensions. 20 Channel Voice Compression module required for IP Trunking and IP extensions.
700185226
Internally fitted card allowing two simultaneous V.90 modem call.
700185168 700185176 700185184 700185200 700185218 700185192
Interface card for the IP403, IP406 and IP412 providing 4 x ISDN basic rate ports (8 lines) Interface card for the IP403, IP406 and IP412 providing 1 x ISDN Primary rate port (30 lines) Interface card for the IP403, IP406 and IP412 providing 2 x ISDN Primary rate ports (60 lines) Interface card for the IP403, IP406 and IP412 providing 1 x T1/PRI port (24 lines) Interface card for the IP403, IP406 and IP412 providing 2 x T1/PRI (48 lines) Interface card for the IP403, IP406 and IP412 providing 4 x Loop start analog trunks (North American spec)
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Extension and Trunk Expansion Limits
)$&725< &21),*85(' %$6( 02'8/(6
0$7(5,$/ &2'(
(;7(16,21 6833257
7581. 6833257
Expansion Capability (Line Card / Expansion Modules)
Analog Total Number Digital Extensions of Extensions Extensions IP Extensions Standard (IP + digital + Standard (Max) (Max) Analog)
Trunks Standard A=Analog D=Digital
Maximum Additional Maximum Trunks additional Provided by Analog Trunks Internally fitted provided by Media Card Expansion A=Analog Modules D=Digital
COMMENTS
IP401 Compact Office DT2 IP401 compact Office DT4 IP403 Office DT-BRI 8 IP403 Office DT-PRI 30 E1 IP403 Office DS-PRI 24 T1 IP403 Office DS-Analog 4 IP406 Office BRI 16 IP406 Office PRI 30 E1 IP406 Office PRI 24 T1 IP406 Office Analog 4 IP412 Office PRI 30 E1 IP412 Office PRI 60 E1 IP412 Office PRI 24 T1 IP412 Office PRI 48 T1
700184617 700184633 700184641 700184658 700184666 700184674 700184682 700184690 700194708 700184716 700184724 700184732 700184740 700184757
1/0 0/0 1/3* 1/3* 1/3* 1/3* 0/6 1/6 1/6 1/6 1/12 1/12 1/12 1/12
2(4) 4(4) 2(92) 2(92) 2(92) 2(92) 0(180) 0(180) 0(180) 0(180) 0(180) 0(180) 0(180) 0(180)
2(4) 4(4) 8(98) 8(98) 8(98) 8(98) 0(180) 0(180) 0(180) 0(180) 0(180) 0(180) 0(180) 0(180)
2 2 90 90 90 90 90 180 180 180 180 180 180 180
4 8 100 100 100 100 100 180 180 180 180 180 180 180
2D 4D 8D 30D 24D 4A 16D 30D 24D 4A 30D 60D 24D 48D
2D 0 4A 4A 4A 4A 0 30D or 4A 24D or 4A 24D or 4A 60D or 4A 60D or 4A 48D or 4A 48D or 4A
0 0 48 48 48 48 96 96 96 96 192 192 192 192 *IP400 Office Quad Analog Trunk (Loop Start) only *IP400 Office Quad Analog Trunk (Loop Start) only *IP400 Office Quad Analog Trunk (Loop Start) only *IP400 Office Quad Analog Trunk (Loop Start) only
Planned Country Availability
Netherlands
Switzerland
Factory Configured Base Modules
Singapore
United Kingdom
Germany
Australia
Denmark
Portugal
Hungary
Belgium
New Zealand
Sweden
Canada
Finland
Norway
Iceland
France
Ireland
Russia
Spain
USA
Italy
IP401 Compact Office DT2 IP401 compact Office DT4 IP403 Office DT-BRI 8 IP403 Office DT-PRI 30 E1 IP403 Office DS-PRI 24 T1 IP403 Office DS-Analog 4 IP406 Office BRI 16 IP406 Office PRI 30 E1 IP406 Office PRI 24 T1 IP406 Office Analog 4 IP412 Office PRI 30 E1 IP412 Office PRI 60 E1 IP412 Office PRI 24 T1 IP412 Office PRI 48 T1
New Zealand
Netherlands
IP401 COMPACT OFFICE UPGRADES
Switzerland
Singapore
United Kingdom
Australia
Denmark
Germany
Portugal
Hungary
Belgium
Sweden
Canada
Finland
Norway
Iceland
Ireland
France
Russia
Spain
USA
Italy
IP401 Compact Office WAN Expansion IP401 Compact Office Memory Expansion IP401 Compact Office Expansion Digital Terminal 2
United Kingdom
IP OFFICE EXPANSION MODULES Germany Australia Denmark Hungary Belgium Finland Iceland France Ireland Italy
New Zealand
Netherlands
Switzerland
Singapore
Portugal
Sweden
Canada
Norway
Russia
Spain
USA
IP400 Office Phone Module 8 IP400 Office Phone Module 16 IP400 Office Phone Module 30 IP400 Office Digital Terminal Module 16 IP400 Office Digital Terminal Module 30 IP400 Office Digital Station Module 16 P400 Office Digital Station Module 30 IP400 Office So8 Module IP400 Office Analog Trunk 16 IP400 Office WAN 3 Module
New Zealand
Netherlands
INTERNAL DAUGHTER CARDS
Switzerland
Singapore
United Kingdom
Australia
Denmark
Germany
Portugal
Hungary
Belgium
Sweden
Canada
Finland
Norway
Iceland
Ireland
France
Russia
Spain
USA
Italy
IP400 Office Voice Compression Module 5 IP400 Office Voice Compression Module 10 iP400 Office Voice Compression Module 20 IP400 Office Modem 2 IP400 Office Quad BRI IP400 Office PRI E1 IP400 Office Dual PRI E1 IP400 Office PRI T1 IP400 Office Dual PRI T1 IP400 Office Quad Analog Trunk
12. Appendix B
Implementing Voice over IP FAQ
What Is Quality Of Service?
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What Delay Is Acceptable?

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13. Appendix C
Glossary of Terms
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14. Appendix D
Technical Specifications
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15. Index
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Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya, or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies has been transferred or licensed to Avaya. This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. Any comments or suggestions regarding this document should be sent to "gsspublishing@avaya.com". Copyright 2001 Avaya All rights reserved. Avaya Global SME Solutions Sterling Court 15 - 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel: +44 (0) 1707 392200 Fax: +44 (0) 1707 376933 Email: globalsme@avaya.com Web: http://www.avaya.com.
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IP Office

700211378 January 2002 Issue 2

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Application Licencing....................................................................................................................... 8-20

VoiceMail Pro within the Contact Center........................................................................................... 9-9

Interaction Manager ........................................................................................................................ 9-11

Computer Telephony Integration..................................................................................................... 9-18

Common Management Utilities.......................................................................................10-1

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Voice over IP Relevant Standards Supported............................................................................... 12-18

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Voice Communication Solution

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Converged Voice Communications Solution

Data Communication Solution

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Endpoint Solution Options

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IP401 Compact Office

IP401 Compact Office Digital Terminal 2

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IP401 Compact Office Digital Terminal 4

IP401 Compact Office Digital Terminal 4 - Front View

10/100M LAN Ports

LAN Port 4 (Cascade Port)

Cascade Switch (for LAN Port 4)

IP401 Compact Office Digital Terminal 4 Rear View

DC I/P - C + EXT O/P 24V DC 2A

BRI 1 AUDIO BRI 2

External O/P Socket

Audio I/P Socket

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IP401 Compact Office Upgrades

IP401 Compact Office WAN

IP401 Compact Office Memory Expansion

IP401 Expansion Kit

IP401 VCM Upgrade

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IP Office Servers IP403, IP406 and IP412

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