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Troubleshooting

Table of Contents

Chapter 4

Overview....................................................................................... 4-1 Preventing Injury and Damage ................................................... 4-1 Tower Light Codes....................................................................... 4-2 Basic Game Troubleshooting ..................................................... 4-2 Tilts................................................................................................ 4-6
Major Tilts..........................................................................................4-6 Minor Tilts..........................................................................................4-6

Indicators...................................................................................... 4-7 Performing a RAM Clear ............................................................. 4-7 Clearing a Tilt ............................................................................... 4-9
Attendant Key Switch........................................................................4-9 Diagnostic Switch..............................................................................4-9 Diagnostics .....................................................................................4-10 Bill Acceptor Test ............................................................................ 4-11 Coin Acceptor Diagnostics..............................................................4-13 Printer Diagnostics..........................................................................4-14 Hopper Diagnostics.........................................................................4-16

Progressive Diagnostics........................................................... 4-17


WMSP Diagnostics - Traffic Statistics .............................................4-17 WMSP Diagnostics - Link Statistics ................................................4-19

SPN Diagnostics ........................................................................ 4-20


SPN Traffic - Diagnostics ................................................................4-20 SPN Diagnostics - Link Statistics ....................................................4-21 SPN Devices - Diagnostics .............................................................4-22

Using SVC/GAT .......................................................................... 4-24 Tilt Codes ................................................................................... 4-26 Verify OLED Start-Up Sequence ............................................... 4-35 OLED Troubleshooting.............................................................. 4-36 CPU-NXT2 Failure Modes.......................................................... 4-37

Overview

The purpose of this chapter is to serve as a reference for troubleshooting Bluebird 2 Video (BB2Video) and Mechanical (BB2-Mech) machines. In addition to basic game troubleshooting, this chapter explains the functionality of diagnostic tools used to validate game functionality, as well as tools for identifying operational errors in the game. Errors in game functionality are communicated via Tilt Codes, which display on the LCD when the error occurs. Reference the tables in the Tilt Codes section beginning on page 4-26 for a complete list of Errors and Solutions.

Preventing Injury and Damage

Depending on the procedure, measures must be taken to prevent electrical shock and/or electrostatic discharge (ESD) when servicing the game. ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage in the About this Guide chapter.

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Chapter 4: Troubleshooting

Tower Light Codes

The two-stage Tower Light on top of the game indicates game status. The game employs both stages of the Tower Light to convey information. The following table contains the typical Tower Light indicators (some jurisdictions have different Tower Light functionality). The upper stage of the Tower Light is the Attendant indicator; the lower stage is the Service indicator. The lights illuminate for several reasons, and characterize the exact nature of the event causing the indication. Each light has five states--Off, On, Slow Flash, Medium Flash, and Fast Flash. Fast Flash blinks eight times a second, Medium Flash blinks four times a second, and Slow Flash blinks twice per second. The Tower Light codes are described in Table 4-1.
Table 4-1 Tower Light Troubleshooting.
Typical Tower Light Codes Troubleshooting Guide Tower Light Stage Top Tower Light Activity Off On Slow flash Fast Flash Bottom Off On Slow flash Med. Flash Fast Flash Meaning Game is idle. Change request or game disabled. Tilt, Jackpot Mode, or low printer paper. Administration mode. Doors are closed and game is idle. Doors are closed and game is disabled. Jackpot mode. Main Door is open. Drop door is open.

Basic Game Troubleshooting

Reference Table 4-2 for a list of basic BB2-Mech troubleshooting steps.


Table 4-2 Basic Game Troubleshooting.
Game Condition The game is plugged in and the Accessory/ Top Box LCD is blacked out. Troubleshooting Steps 1 2 3 4 5 6 7 8 9 Verify the VGA cable connection from the CPU to the Accessory/Top Box LCD. Verify the power cable is connected to either B or C on the Left Cable Channel and to the LCD. Check the LED lights on the right side of Bulkhead Board. Reseat the CPU. Replace the VGA cable. Replace the LCD power cable. Replace the blacked out LCD. Verify if LED indicator is ON/OFF first and if video and power are applied. Replace the CPU. Replace the power supply.

10 Confirm that the ETX CPU module is receiving power and the CPU fan is spinning. 11 Confirm that the BIOS Firmware Hub is properly installed. 12 Confirm that the SPI Chip is properly installed. 13 Replace the Bulkhead Board.

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Table 4-2 Basic Game Troubleshooting. (continued)


Game Condition The game is plugged in and the primary display is blacked out. Troubleshooting Steps 1 2 Verify the DVI cable connection from the CPU to the primary LCD. Verify the power cable is connected to the LCD and:

J4 on the Bulkhead Board (for Transmissive LCD). either B or C on the Left Cable Channel (for a standard LCD).

3 4 5 6 7 8 9

Check the LCD fuse (for BB2-Video only). Check the LED lights on the right side of Bulkhead Board. Reseat the CPU. Replace the DVI cable. Replace the LCD power cable. Replace the blacked out LCD. Verify that the LED indicators are ON/ OFF first and if video and power are applied. Replace the CPU.

NOTE: The Transmissive LCD does not have a fuse.

10 Replace the power supply. 11 Confirm that the ETX CPU module is receiving power and the CPU fan is spinning. 12 Confirm that the BIOS Firmware Hub is properly installed. 13 Confirm that the SPI Chip is properly installed. 14 Replace the Bulkhead Board. The game is plugged in and both LCDs are blacked out. 1 2 3 4 Verify the DVI cable connection from the CPU to the primary LCD. Verify the VGA cable connection from the CPU to the Accessory/Top Box LCD. Verify that the power cable for the Accessory/Top Box LCD is connected to either B or C on the Left Cable Channel and to the LCD. Verify the power cable is connected to the LCD and:

J4 on the Bulkhead Board (for Transmissive LCD). either B or C on the Left Cable Channel (for a standard LCD).

5 6 7 8 9

Check the LED lights on the right side of Bulkhead Board. Reseat the CPU. Replace the VGA cable. Replace the Accessory Box LCD power cable. Replace the DVI cable.

10 Replace the primary display power cable. 11 Replace the blacked out LCD.Verify that the LED indicators are ON/OFF first, and that video and power are applied. 12 Replace the CPU. 13 Replace the power supply. 14 Confirm that the BIOS Firmware Hub is properly installed. 15 Confirm that the SPI Chip is properly installed. 16 Replace the Bulkhead Board. No player tracking communication to the back end, Host Comm error, or Protocol error. 1 2 3 4 5 6 7 8 Configure the game options. Configure the player tracking options on both the game and the back end. Verify the +5V DC connection on the Bulkhead Board from the power supply. Check the LED power lights on the Bulkhead Board. Verify the harness connection for the SMIB to Comm Ports 1 or 2 on the Bulkhead Board. Replace the power supply. Perform a RAM Clear and move the host communication cable to the other host communication port on the Bulkhead Board. Replace the SMIB.

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Chapter 4: Troubleshooting

Table 4-2 Basic Game Troubleshooting. (continued)


Game Condition Game comes up with a double call attendant window or No Trigger errors. Troubleshooting Steps 1 2 3 4 Game keeps rebooting. 1 2 Replace the BIOS Firmware Hub. Replace the SPI chip. Replace both chips at the same time. Replace the CPU. Replace the power supply. Replace the CPU.

Programmable Button Panel buttons are not See "OLED Troubleshooting" on page 4-36. functioning. Game is not booting up all the way. 1 2 3 4 5 6 7 8 9 Verify the size of the RAM card on the CPU. Replace the RAM card. Replace the game CompactFlash Card. Replace the Operating System (OS) CompactFlash card. Confirm that the BIOS Firmware Hub is properly installed. Replace the BIOS Firmware Hub. Confirm that the SPI Chip is properly installed. Replace the SPI Chip. Check for shorts or loose wiring.

10 Replace the power supply. 11 Replace the CPU. Assert Fail error. 1 2 3 4 5 6 7 Game and OS mismatch. 1 2 3 4 Tower Light not functioning. 1 2 3 4 5 6 Errors showing T or P (Accessory/Top Box Logic Door or Accessory/Top Box Switch) with no Participation Accessory/Top Box. 1 2 3 4 5 Game does not seem to be receiving power. 1 2 3 4 5 Sleeping Forever error. 1 2 Replace the RAM card on the CPU. Power cycle the game. Reseat the CPU. Perform a RAM Clear. Replace CPU. Replace OS CompactFlash card. Replace game CompactFlash card. Replace OS CompactFlash Card. Replace game CompactFlash Card. Replace CPU. Replace the Bulkhead Board. Verify the Tower Light is connected to Left Cable Channel. Verify connection J17 on the Bulkhead Board. Replace Tower Light Bulbs. Replace the Tower Light. Replace CPU. Replace the Bulkhead Board. Verify connection to corresponding Wire Harness. If applicable, replace the jumper cable. Verify connection J10 to Bulkhead Board. Replace CPU. Replace the Bulkhead Board. Verify connection to outlet. Verify the Power Strip under the game to see if it has been tripped (if applicable). Verify the line cord is connected to the power supply. Replace power supply. Replace CPU. Perform a RAM Clear. Replace CPU.

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Basic Game Troubleshooting

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Table 4-2 Basic Game Troubleshooting. (continued)


Game Condition Game does not reboot properly. Troubleshooting Steps Confirm the following:

Check the LED power lights on the Bulkhead Board. All cables are properly connected. Confirm that the SPI Chip is properly installed. With CPU-NXT2 door open, the four power LEDs are lit (3.3V, 5V, 12V, and 15V). If power indicator LEDs are not lit, set the game Power Switch to OFF and verify that CPU-NXT2 Board is properly seated.

OS and game CompactFlash Cards are installed and fully seated. BIOS Firmware Hub is installed and fully seated. Power cable on CPU Enclosure Fan is properly connected. Power cable on CPU Enclosure Fan is properly connected. Fan works. BIOS Firmware Hub is properly installed. BIOS Firmware Hub is not damaged where connected to the socket. RAM card is present, properly installed, and free of debris. RAM is functioning properly by swapping it with a known good RAM card. The RAM Clear CompactFlash card is installed in the OS CompactFlash slot. SPI chip is installed and in the proper orientation. If the SPI was previously installed in the incorrect orientation, it will require a replacement.

CPU Fan does not spin. CPU-NXT2 is overheated.

Confirm the following:


Confirm the following:


All CPU LEDs (VGA_E, VGA_A, 3.3V, 5V, 12V, and 15V) remain lit for entire duration the game Power Switch is set to ON.

Confirm the following:


Display prompts user to use the touch screen to select an action while performing RAM Clear. The two options given are as follows:

Confirm the following:


clear NVRAM clear NVRAM and EPROM


All the pins of the SPI are free of damage and are inserted into their corresponding sockets. The non-conductive battery tabs were removed from CPU-NXT2 batteries. The OS and game CompactFlash Cards are installed into their corresponding locations and are fully inserted. Complete the following steps to confirm: Power down the game. Remove the OS and game CompactFlash Cards. Replace the OS and game CompactFlash Cards, ensuring they are securely installed. Power up the game.

Error Text Displays: PREPART DSS Signature Validation failed

Confirm the following:


1 2 3 4

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Tilts

Chapter 4: Troubleshooting

The game displays tilts when errors occur, a peripheral device needs service, or when game security is at risk. The game enters Tilt Mode when it cannot be played. NOTE: If the information in this section cannot resolve the issue, contact the Customer Product Support Center at 866.967.4457 or customersupport@wms.com.

To list all the tilts pending on the game, insert and turn the Attendant Key Switch. The active tilts are listed on the right side of the screen, Figure 4-1 (A).

Figure 4-1 Pending tilts.

Major Tilts When a game enters Tilt Mode with a major tilt, game play cannot continue and requires the calling
of an attendant, Figure 4-2.
Figure 4-2 Call Attendant Prompt box.

Complete the following steps to clear a major tilt: 1 To access the tilt, open the Main Door. The most recent major tilt displays in the prompt box, Figure 4-3.
Figure 4-3 Major Tilt In Prompt box example.

2 See Tilt Codes on page 4-26 for steps on clearing the tilt.

Minor Tilts Minor tilts, when game play can continue but requires some attention, display while in
Administration Mode or Attendant Mode. Complete the following steps to clear a minor tilt: 1 To access the minor tilts, turn the Attendant Key Switch or press the Diagnostic Switch. The active tilts are listed on the right side of the screen, Figure 4-1 (A). 2 See Tilt Codes on page 4-26 for steps on clearing the tilts.

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Indicators

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Indicators

Depending on the jurisdiction, some tilts and events display on the bottom of the Game Screen until cleared, Figure 4-4 (A).
Figure 4-4 Tilts indicated on the Game screen.

Performing a RAM Clear

Complete the following steps to perform a RAM Clear on CPU-NXT2: CAUTION: This procedure erases stored information. Do not clear the RAM and install software unless Casino management has authorized the process. ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage in the About this Guide chapter. 1 Unlock and open the Main Door. 2 Power the game OFF at the power switch. 3 For ESD protection, ensure the game line cord is plugged in for a direct connection to ground. Ensure the clip end of the ESD wrist strap is connected to an unpainted or bare exposed metal area of the game cabinet. 4 Unlock and open CPU-NXT2 Enclosure Door to access the CompactFlash slots. CAUTION: The game MUST be powered OFF before inserting or removing CompactFlash cards. Inserting or removing a card with the power ON may cause permanent damage and data corruption. 5 Remove the game and OS Compact Flash cards. 6 Install the RAM Clear CompactFlash card into the OS CompactFlash slot, Figure 4-5 (A). WARNING: Do not force the RAM Clear CompactFlash card into the slot. If the card does not engage easily, it is likely installed backwards.
Figure 4-5 Install RAM Clear Compact Flash.
B A

7 Turn the game power to ON.

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Chapter 4: Troubleshooting

The game completes the RAM Clear and displays the message in Figure 4-6.
Figure 4-6 RAM Clear message.

8 Power the game OFF at the power switch. 9 Remove the RAM Clear CompactFlash card. 10 Install the OS CompactFlash card into the OS CompactFlash slot, Figure 4-5 (A). 11 Install the game CompactFlash card into the game CompactFlash slot, Figure 4-5 (B). 12 Close and lock CPU-NXT2 Enclosure Door. 13 Power the game ON. 14 Remove the ESD wrist strap and store in a dry location. 15 Close and lock Main Door.

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Clearing a Tilt

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Clearing a Tilt

Many tilts are cleared by turning the Attendant Key Switch or pressing the Diagnostic Switch. This section identifies the location of each.

Attendant Key On the BB2, Figure 4-7, the Attendant Key Switch is on the right side of the cabinet. Switch Figure 4-7 The BB2
Attendant Key Switch.

Diagnostic Switch The Diagnostic Switch, Figure 4-8, is located under the Printer. Depending on the BB2 model, the
Diagnostic Switch may be in a horizontal or vertical orientation.
Figure 4-8 Diagnostic Switch v1.0 (left), and v2.0 (right).

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Chapter 4: Troubleshooting

Diagnostics The Diagnostics Menu, Figure 4-9, includes a Cash Devices option, which allows you to perform
the following tests:

Bill Acceptor Test (for tickets and vouchers) Coin Acceptor Test (counting coins sent to the Drop) Printer Test (printing a void ticket) Hopper Test

Figure 4-9 Diagnostics Menu.

NOTE: Before initiating any Cash Devices tests, ensure that the devices are correctly set. To set the device(s), select Setup | Machine Setup | Device Setup from the Administration Menu, Figure 4-10.
Figure 4-10 Machine Setup Menu.

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Clearing a Tilt

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Bill Acceptor Test Complete the following steps to initiate a Bill Acceptor Test:
1 From the Administration Menu, select Diagnostics | Cash Device Diagnostics | Bill Validator. The Bill Validator Diagnostics screen displays, Figure 4-11.
Figure 4-11 JCM Bill Validator Diagnostics screen.

2 Insert a valid bill or voucher into the Bill Acceptor. 3 A message regarding the inserted bill or voucher displays, Figure 4-12 or Figure 4-13.
Figure 4-12 JCM Bill Validator Diagnostics screen: $20 bill example.

Figure 4-13 JCM Bill Validator Diagnostics screen: ticket.

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Chapter 4: Troubleshooting

4 Select Reject to return the bill or ticket. A message displays to denote the successful rejection, Figure 4-14. NOTE: After a time-out period, the Bill Acceptor rejects the bill or voucher automatically.
Figure 4-14 JCM Bill Validator Diagnostics screen.

5 Press Exit or Return to Game. An Exit banner displays for 2.5 seconds, ensuring that the Bill Acceptor is disabled.

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Clearing a Tilt

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Coin Acceptor Complete the following steps to access the Coin Acceptor Test: Diagnostics 1 From the Administration Menu, select Diagnostics | Cash Devices Diagnostics |
Coin Acceptor, Figure 4-15.
Figure 4-15 Cash Device Diagnostics Menu.

The Coin Acceptor Diagnostic screen displays, Figure 4-16.


Figure 4-16 Coin Acceptor Diagnostics screen.

A B

2 Touch inside the Coin Acceptor field to toggle the setting to Enabled, Figure 4-16 (A). 3 Touch inside the Coin Diverter field to Coin To Drop to indicate where the coins are being routed, Figure 4-16 (B). 4 Insert coins. 5 The number of coins inserted increments each of the fields as follows:

Coin To Drop = Coins routed to the Drop. Coin Total = The total number of coins.

6 Verify that the coin count increments each time a coin is inserted. NOTE: The coin count accumulated during this Diagnostic Test does not affect the Accounting Coin In meter. This coin count is for the purpose of testing the Coin Acceptor only. 7 When the test is complete, select Exit. 8 An Exit banner displays for 2.5 seconds to disable the Coin Acceptor.
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Chapter 4: Troubleshooting

Printer Diagnostics Complete the following steps to test the Printer:


1 From the Administration Menu, select Diagnostics | Cash Devices Diagnostics | Printer, Figure 4-17.
Figure 4-17 Cash Device Diagnostics Menu.

The Printer Diagnostic screen displays, Figure 4-18.


Figure 4-18 Printer Diagnostics screen.

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Clearing a Tilt

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2 Select Print Void Ticket. A ticket prints while displaying a message on the screen, Figure 4-19.
Figure 4-19 Printer Diagnostics screen.

3 Verify that a ticket printed. 4 Select Exit once the test is complete.

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Chapter 4: Troubleshooting

Hopper Diagnostics Complete the following steps to test the Hopper:


1 From the Administration Menu, select Diagnostics | Cash Devices Diagnostics | Hopper, Figure 4-20.
Figure 4-20 Cash Devices Diagnostics Menu.

The Hopper Diagnostic screen displays, Figure 4-21.


Figure 4-21 Hopper Diagnostics screen.

2 Perform a 1-Coin test by selecting Paid 1 Coin. The Hopper dispenses a single coin and the Coin Paid counter increments to 1. 3 Perform a 10-Coin test by selecting Paid 10 Coins. The Hopper dispenses 10 coins and the Coin Paid counter increments to 10. 4 If necessary, select Hopper Shutoff to stop the Hopper from dispensing coins. 5 When the test is complete, select Exit. NOTE: Under special circumstances, such as when the Main Door is closed as the test is completing, an Exit banner displays for 2.5 seconds.

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Progressive Diagnostics

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Progressive Diagnostics

Reference this section for Progressive Diagnostics:


WMSP Traffic Statistics WMSP Link Statistics

WMSP Diagnostics - This function displays WMS Progressive traffic data corresponding to the game. Complete the Traffic Statistics following steps:
1 From the Administration Menu, select Diagnostics | Network Diagnostics | WMSP Diagnostics. The Network Diagnostics Menu displays, Figure 4-22.
Figure 4-22 Network Diagnostics Menu.

The WMSP Diagnostics Menu displays Figure 4-23.


Figure 4-23 WMSP Diagnostics Menu

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2 Select WMSP Traffic Statistics to view data transfer information between the game and the Progressive System. This displays the WMSP/WSLL Traffic Statistics screen, Figure 4-24.
Figure 4-24 WMSP/WSLL Traffic Statistics screen.

3 Select Update Data to refresh the displayed data. 4 Select Exit to return to the Administration Menu.

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Progressive Diagnostics

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WMSP Diagnostics - This function displays WMS Progressive statistical link data corresponding to the game. Complete Link Statistics the following steps:
1 From the Administration Menu, select Diagnostics | WMSP Diagnostics | WMSP Link Statistics, Figure 4-25.
Figure 4-25 WMSP Diagnostics menu.

The WMSP Link Statistics screen displays, Figure 4-26.


Figure 4-26 WMSP Link Statistics screen.

2 Select Update Data to refresh the displayed data. 3 Select Exit to return to the Administration Menu.

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Chapter 4: Troubleshooting

SPN Diagnostics

The Progressive System is a Smart Peripheral Network (SPN) device. Reference this section for SPN Diagnostics.

SPN Traffic Statistics SPN Link Statistics SPN Devices Diagnostics

SPN Traffic - This function displays SPN traffic data corresponding to the game. Complete the following steps: Diagnostics
1 From the Administration Menu, select Diagnostics | Network Diagnostics | SPN Diagnostics, Figure 4-27.
Figure 4-27 SPN Diagnostics Menu.

2 Select SPN Traffic Statistics. The SPN Traffic Statistics screen displays, Figure 4-28.
Figure 4-28 SPN Traffic Statistics screen.

3 Select Update Data to refresh the displayed data. 4 Select Exit to return to the Administration Menu.

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SPN Diagnostics

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SPN Diagnostics - This function displays SPN link data corresponding to the game. Complete the following steps: Link Statistics 1 From the Administration Menu, select Diagnostics | Network Diagnostics |
SPN Diagnostics, Figure 4-29.
Figure 4-29 SPN Diagnostics menu.

2 Select SPN Link Statistics. The SPN Link Statistics screen displays, Figure 4-30.
Figure 4-30 SPN Link Statistics screen.

3 Select Update Data to refresh the displayed data. 4 Select Exit to return to the Administration Menu.

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SPN Devices - This function displays data for each individual SPN device in the game. Complete the following Diagnostics steps:
1 From the Administration Menu, select Diagnostics | Network Diagnostics | SPN Diagnostics, Figure 4-31.
Figure 4-31 SPN Diagnostics menu.

2 Select SPN Device Diagnostics. The SPN Device Diagnostics screen displays with installed SPN devices and their Firmware version data, Figure 4-32.
Figure 4-32 SPN Device Diagnostics screen.

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SPN Diagnostics

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3 To perform an SPN device diagnostic test, select the Start button next to the desired device. The Device Diagnostics screen displays the device actively running its diagnostic test, Figure 4-33.
Figure 4-33 SPN Device Diagnostics Test screen.

See Table 4-3 for information on the individual SPN device diagnostic tests.
Table 4-3 SPN device diagnostic tests.
Test Mech Reels Payline Description The Mechanical Reels spin to the home position and then revolve from symbol to symbol. The lights for the Mechanical Reels are also lit in sequence. Lights up all the paylines.

Progressive Meter Changes the color of the Progressive Meter display. Reel Illuminator Lights up all Reel Illuminator LEDs.

4 To end the diagnostic test, select Stop. 5 Select Exit to return to the Administration Menu.

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Chapter 4: Troubleshooting

Using SVC/GAT

Complete the following steps to use a software verification (SVC)/game authentication terminal (GAT) to verify game software components: 1 Unlock and open the Main Door. 2 Using an SVC or GAT terminal, connect a standard serial cable to the J3 connector on the CPU Board, Figure 4-35 (A).
Figure 4-34 CPU Enclosure.

3 Press the Diagnostic Switch. 4 Select SVC/GAT, Figure 4-35.


Figure 4-35 SVC/GAT Menu.

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Using SVC/GAT

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5 Access the SVC Authentication Information screen by selecting GAT3. The SVC Authentication Information screen displays, Figure 4-36.
Figure 4-36 SVC Authentication Information screen.

Each component is automatically authenticated. The progress of the process displays for each individual component and for the entire series of components. NOTE: If necessary, consult the SVC/GAT documentation for more information on utilizing the application or terminal. 6 When testing is complete, select Exit. 7 Close and lock the Main Door.

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Tilt Codes

Chapter 4: Troubleshooting

Refer to Table 4-4 for a definition and possible solution(s) for potential tilt conditions.
Table 4-4 Tilt Codes.
Display Assert Fail Definition Message displays: Machine Fault Assert: Assertion=Success File=\SDG\framework\libslot\bid\tw entylineproxy. Function=voidCtwentylineProxy: activate[] BillVal Acceptor Service Door Open Bill Acceptor Service Door is open. Possible Solution(s) NOTE: When performing a RAM Clear, be sure to wait for RAM clear to complete.

Perform a RAM Clear. Check the CPU. Check memory card. Check software. Check the Bill Acceptor Service Door. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Check the Bill Acceptor for jammed bills or tickets. Check the connections to the Bulkhead Board and Bill Acceptor. Check Device settings. Replace the Bulkhead Board. Replace the Bill Acceptor head.

BillVal Acceptor Jam The Bill Acceptor reported that an inserted bill or ticket is jamming the acceptor. BillVal Com Error The Bill Acceptor connector is disconnected or the Bill Acceptor head is removed.

BillVal Device Error

The Bill Acceptor reported that one of the following components has failed:

Bill Acceptor Stack Motor Feed Motor RAM ROM


BillVal Door Open

Bill Acceptor Door is open.

Check the Bill Acceptor Door. Check door lever on left side of Bill Acceptor housing unit. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Reseat Bill Acceptor and check if communication is restored. Replace Bill Acceptor. Replace the Bulkhead Board. Open and close the Main Door. Clean and calibrate Bill Acceptor (if applicable). Exchange cashbox with empty cashbox. Check the Cashbox for jammed bills or tickets. Replace the Cashbox or verify that it is properly seated. Check connections on switch Replace switch. Replace the CPU. Replace the Bulkhead Board. Check the Bill Acceptor for evidence of stringing or other cheating attempts.

BillVal Port Error

An attempt to open, close, read, or write through the COM port on the Bulkhead Board has failed. The Bulkhead Board is not communicating with the Bill Acceptor through the COM Port. More than ten bills or tickets were rejected in a row. The Cashbox is full. The Bill Acceptor reports a jam in the Cashbox.

BillVal Reject Limit BillVal Stacker Full BillVal Stacker Jam

BillVal Stacker Open The Cashbox is removed.

BillVal Tamper

The Bill Acceptor reported a tamper.

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Tilt Codes

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Table 4-4 Tilt Codes. (continued)


Display CashOut To Host Failed Closure B Closure D Closure L Closure M Closure P Closure S Closure T Closure V Coin Acceptor Device Error Definition Displays when attempting to cashout to the host and host fails to respond. Lower Door was closed. Drop Door was closed. Logic Door was closed. Main Door was closed. Accessory/Top Box Logic Door was closed. Bill Acceptor Cashbox Door was closed. Accessory/Top Box Main Door was closed. Bill Acceptor Door was closed. The Coin Acceptor reported a device error. For the MC40:

Possible Solution(s)

Check host connection.

No action required. Error clears after one game is played. No action required. Error clears after one game is played. No action required. Error clears after one game is played. No action required. Error clears after one game is played. No action required. Error clears after one game is played. No action required. Error clears after one game is played. No action required. Error clears after one game is played. No action required. Error clears after one game is played.

The optics are blocked, 1.5 seconds A reverse coin was detected Null >250 milliseconds (stringing) There was no sense signal with an optic signal

Unblock optics Clear tilt Clear tilt Replace MC40

For the IDX10:


A slow or stuck coin A reverse coin was detected Excessive bad coin count System malfunction

Clear coin Clear tilt Test with known good coins. If this does not work, replace IDX10. Clear tilt. If this does not work, replace IDX10. Check Coin Acceptor and optics. Clear any jammed coins. Check connection J13 at the Bulkhead Board.

Coin Acceptor Jam

The Coin Acceptor reported that one or more coins are jammed in the coin path. The Coin Acceptor detected that the coin in signals did not occur in the expected order. The Coin Acceptor reported that a tamper occurred. For the MC40 and the IDX10 C480434 and C480435, a tamper is reported if the sample coin was removed or if a reverse coin was detected.

Coin Acceptor System Error Coin Acceptor Tamper

Check the Coin Acceptor for evidence of stringing or other attempts at cheating. If a sample coin is used, verify the sample coin is correct and properly seated.

Double Call Attendant

Two separate Call Attendant messages display.

Replace the BIOS Firmware Hub. Replace the SPI chip. If this does not work, replace both the BIOS Firmware Hub and SPI chips at the same time. Replace the CPU. Check the Drop Door. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board.

Drop Door Open

Drop Door is open.

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Chapter 4: Troubleshooting

Table 4-4 Tilt Codes. (continued)


Display EPROM Device Error Definition Critical error: An improper or nonfunctional device was detected and all processes were suspended. Critical error: An invalid signature ID was detected and all processes were suspended. Possible Solution(s)

Replace the Bulkhead Board.

EPROM System Error

Perform a RAM Clear. Replace the CPU Board battery and RAM Clear.

WARNING: Always disconnect AC Line Cord before removing and replacing batteries. Extra Coin Out Hard Meter 1 disconnected The OS detected a coin out after the payout was complete. The meter connector is disconnected.

Check Hopper knife. Check the meter connection. If necessary, replace the meter harness. Replace the CPU. Replace the Bulkhead Board. Check the meter connection. If necessary, replace the meter harness. Replace the CPU. Replace the Bulkhead Board. Check the meter connection. If necessary, replace the meter harness. Replace the CPU. Replace the Bulkhead Board. Check the meter connection. If necessary, replace the meter harness. Replace the CPU. Replace the Bulkhead Board. Check the meter connection. If necessary, replace the meter harness. Replace the CPU. Replace the Bulkhead Board. Check the meter connection. If necessary, replace the meter harness. Replace the CPU. Replace the Bulkhead Board. Check the meter connection. If necessary, replace the meter harness. Check the meter connection. If necessary, replace the meter harness. Check the meter connection. If necessary, replace the meter harness. Check the meter connection. If necessary, replace the meter harness. Check the meter connection. If necessary, replace the meter harness. Check the meter connection. If necessary, replace the meter harness. Run SPN Diagnostics and ensure that the Firmware version is correct. If the Firmware is not correct, change the Firmware and/or Progressive Meter. Run SPN Diagnostics and ensure that the Firmware version is correct. If the Firmware is not correct, change the Firmware and/or Progressive Meter.

Hard Meter 2 disconnected

The meter connector is disconnected.

Hard Meter 3 disconnected

The meter connector is disconnected.

Hard Meter 4 disconnected

The meter connector is disconnected.

Hard Meter 5 disconnected

The meter connector is disconnected.

Hard Meter 6 disconnected

The meter connector is disconnected.

Hard Meter 1 shorted Hard Meter 2 shorted Hard Meter 3 shorted Hard Meter 4 shorted Hard Meter 5 shorted Hard Meter 6 shorted IGM Bad Firmware Version

The meter connector is shorted. The meter connector is shorted. The meter connector is shorted. The meter connector is shorted. The meter connector is shorted. The meter connector is shorted. The Firmware installed in the Progressive Meter is the incorrect version or it is outdated. The incorrect Progressive Meter hardware is installed.

InGameMeter Config Error

The Progressive Meter was not able to configure itself properly. The Progressive Meter may not be supporting all of the progressive levels configured in physical display.

April 2009

Tilt Codes

4-29

Table 4-4 Tilt Codes. (continued)


Display Lamp Matrix Command Timeout Lamp Matrix Device Response Error Lamp Matrix Invalid Firmware Version Definition Lamp Matrix did not respond to the command sent. Lamp Matrix returned a bad response to the command sent. Lamp Matrix Firmware version did not match the requirement. Possible Solution(s)

Clear tilt by opening and closing Main Door. If the error continues, power cycle the game. Clear tilt by opening and closing Main Door. If the error continues, power cycle the game. Run SPN Diagnostics and ensure that the Firmware version is correct. If the Firmware is not correct, change the Firmware. Check the CPU Door. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Displays for various reasons, including SAS communication breakdown. Review Host System messages for detailed information. Check the Main Door. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Clear tilt by opening and closing Main Door. If the error continues, change the Reel Mechanism. Install proper reel Firmware to match game requirements. Clear tilt by opening and closing Main Door. Clean reel opto film strip. Replace reel opto film strip. Clear tilt by opening and closing Main Door. If the error continues, change the opto strips. If the problem persists, replace the Reel Mechanism. Clear tilt by opening and closing Main Door. If the error continues, change the Reel Mechanism. Clear tilt by opening and closing Main Door. If the error continues, power cycle the game. Clear tilt by opening and closing Main Door. If the error continues, check the cable and reconnect or replace as necessary. Clear tilt by opening and closing Main Door. Install correct opto film strip to match the number of stop positions required by game.

Logic Door Open

Logic Door is open.

Machine Disabled

The Host has disabled the game.

Main Door Open

Main Door is open.

Mech Reels Bad Command Response Mech Reels Bad Firmware Version Mech Reels Bad Optic Band Reel x

Internal failure of Reel Mechanism. Reel Firmware incompatible with game software. Tampering of reels may have occurred. Reel opto film damaged or dirty.

Mech Reels Bad Opto Strip x

The mechanical reels may have incorrect opto strips installed.

Mech Reels Bad Stop Symbol Mech Reels Comm Timeout Reel x Mech Reels Command Timeout Mech Reels Invalid Opto At Stop Reel x

Internal failure of Reel Mechanism. Bad Reel Controller chip or a software issue. The SPN cable from the mechanical reels is unplugged or bad. Tampering of reels may have occurred. Opto film strip number of stop positions does not match game requirement.

Mech Reels Invalid State Mech Reels No Home Reel x

Internal failure of Reel Mechanism. Internal failure of Reel Mechanism.

Clear tilt by opening and closing Main Door. If the error continues, change the Reel Mechanism. Clear tilt by opening and closing Main Door. If the error continues, change the Reel Mechanism. Clear tilt by opening and closing Main Door. If the error continues, change the Reel Mechanism.

Mech Reels Reel Tampering of reels may have Moving At Stop Reel occurred. x

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Chapter 4: Troubleshooting

Table 4-4 Tilt Codes. (continued)


Display Mech Reels Reel Not Spinning Reel x Mech Reels Watchdog Timeout Reel x No Trigger XX Error (where X is a number) Definition Tampering of reels may have occurred. Internal failure of Reel Mechanism. Possible Solution(s)

Clear tilt by opening and closing Main Door. If the error continues, change the Reel Mechanism. Clear tilt by opening and closing Main Door. If the error continues, check the Reel Mech connections and, if necessary, change the Reel Mechanism. Replace the BIOS Firmware Hub. Replace the SPI chip. If this does not work, replace both the BIOS Firmware Hub and SPI chips at the same time. Replace the CPU.

Message displays: Machine Fault Assert: Assertion=Success File=\SDG\framework\libslot\bid\tw entylineproxy. Function=voidCtwentylineProxy: activate[] The NVRAM battery 1 is low.

NVRAM Battery 1 Low NVRAM Battery 2 Low NVRAM Corruption

Replace the CPU Battery at location BAT1.

WARNING: Always disconnect AC Line Cord before removing and replacing batteries. The NVRAM battery 2 is low.

Replace the CPU Battery at location BAT2.

WARNING: Always disconnect AC Line Cord before removing and replacing batteries. Critical error: Corruption was detected in the Non-Volatile Random Access Memory (NVRAM) and all processes were suspended. Critical error: An improper or nonfunctional device was detected and all processes were suspended. Critical error: An invalid signature ID was detected and all processes were suspended.

Turn the Attendant Key Switch to display the fault information. Turn the Attendant Key Switch a second time to force a restart. Replace the CPU. Replace the CPU.

NVRAM Device Error

NVRAM System Error

Perform a RAM Clear Replace the CPU Board battery and RAM Clear.

WARNING: Always disconnect AC Line Cord before removing and replacing batteries. Open Door B Lower Door is open.

Check the Lower Door. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Check the Drop Door. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Check the Logic Door. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Check the Main Door. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board.

Open Door D

Drop Door is open.

Open Door L

Logic Door is open.

Open Door M

Main Door is open.

April 2009

Tilt Codes

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Table 4-4 Tilt Codes. (continued)


Display Open Door P Definition Accessory/Top Box Logic Door is open. Possible Solution(s)

Check the Accessory/Top Box Logic Door. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Check the Bill Acceptor Cashbox. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Check the Main Accessory/Top Box Door. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Check the Bill Acceptor Door. Check door lever on right side of Bill Acceptor housing unit. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Check the connections of the 24V power cable, Figure 4-39 (A), and USB cable, Figure 4-39 (B), to the Button Panel PCB. Check the connection of the USB cable to the CPU, Figure 4-39 (C). Check the entire length of the USB cable for damage. Check the connection of the 24V power cable (HD-021268-00-00) to the DC Distribution cable in the Main Door, Figure 4-39 (D). Check the entire length of the 24V Power Cable for damage. Replace the USB cable. Replace the 24V power cable. Replace the Button Panel, as the Button Panel PCB may be damaged.

Open Door S

Bill Acceptor Cashbox Door is open.

Open Door T

Main Accessory/Top Box Door is open.

Open Door V

Bill Acceptor Door is open.

OLED Button Panel communications error

The USB or power cable is likely disconnected or damaged.

OLED Button Panel Firmware Version mismatch

The Firmware on the Button Panel Install the correct Firmware. Controller Board on the Button NOTE: OS SSSG-000-14xx requires Firmware Modules are not what the game version 2.xx, and OS SSSG-000-15xx and above Operating System expects. requires Firmware version 3.xx. For detailed instructions on upgrading the Firmware, refer to Installation Bulletin 16-023444-xx: OLED Button Panel for BB2 and BBU. Displays when transferring funds to/from the game. Device setting was changed. NOTE: In OS 1300 and later, the game no longer requires a RAM Clear due to machine device changes. The Printer lost power while printing. The game powered up. The Printer reported a carriage jam.

Please Wait Transaction In Progress Power Cycle Required (OS SSOS-000-1300 and later). Power Fault while Printing Power Reset Printer Carriage Jam

Wait for the transaction to complete.

Power cycle the game.

Check power connection to Printer. No action required. Error clears after one game is played. Check Printer head for jams.

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Chapter 4: Troubleshooting

Table 4-4 Tilt Codes. (continued)


Display Printer Close Error Printer Com Error Definition The Printer reported an error after being closed. The Printer communication was lost. A status reply has not been received from the Printer for ten seconds, during an Idle state. During a print job, the Printer stopped replying to status requests. The Printer needs to be configured. The Printer reported an error with a component.

Possible Solution(s)

Check Printer cabling. Confirm that the Printer communication and power cables are securely connected. Replace Printer Comm. Board. Confirm that the Printer communication and power cables are securely connected. Check the Printer configuration in the Administration Menu. Test the Printer. Replace the Printer.

Printer Com Lost During Print Printer Config Error Printer Device Error

Head Failure Voltage Failure Temperature Failure Bad Paper Index


Printer Not Set Printer Off Line Printer Open Error

The Printer is not set up. The Printer reported an offline status. The Printer reported an open status. For the Seiko/FutureLogic, the Printer detected a door open error, or a platen disengaged error.

Set the Printer as a Machine Device from the Setup Menu. Check Printer cabling. Open and close the Printer.

Printer Out of Paper The Printer detected an out of paper status, or a lost paper input status. Printer Paper In Chute Printer Paper Jam Printer Paper Low Printer Power Off For the Netplex only, the Printer reported a paper in chute status. The Printer reported a paper jam. The Printer reported a paper low status. The Printer power is OFF.

Refill the paper. Check optic on Printer. Remove paper from chute. Check the Printer for jams and clear path. Refill the paper. Check optic on Printer. Check the Aux. power supply. Check connections between Bulkhead Board and Printer. Check Printer cabling. If necessary, replace Printer cable. Test the Printer. Replace the Printer.

Printer Receive Error

The Printer reported a receive error.

Printer System Error The Printer reported a system error.


Bad Library References Bad Printer Region Data Bad Buffer Space Bad Job Memory Bad Command

Printer Timeout Error

For the Ithaca/Transact only, the Printer reported that a print process started with no errors, but the ticket complete flag was not reported. The Printer reported a transmit error. Critical error: A program detected an unrecoverable error and all processes were suspended.

Test the Printer. Replace the Printer.

Printer Transmit Error Program Error

Confirm the Printer communication and power cable connections. Turn the Attendant Key Switch to display the fault information. Turn the Attendant Key Switch a second time to force a restart. A RAM Clear may be required.

April 2009

Tilt Codes

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Table 4-4 Tilt Codes. (continued)


Display Progressive Disabled Definition The game received a valid progressive configuration from the Progressive Controller and is waiting for the Progressive Controller to enable the play function. The gaming device has lost communication with the progressive system. Progressive Response Error The game has received certain information from the Progressive Controller which is unexpected or deemed incorrect, and the error cannot be automatically cleared. Displayed during game startup. If after game startup the error is still displayed, the attempt at InGame meter configuration failed. The WMSP protocol has been configured and the Host has not recognized the required configuration information. This may be due to the following:

Possible Solution(s)

This clears automatically when the game is enabled by the Progressive Controller. Inspect system to establish if a cabling or connection problem exists.

Power cycle the game.

Progressive Sign Not Functioning

Enter and exit the game Administration Mode completely. If the solution above is unsuccessful, replace InGame Meter. Verify connectivity to the Progressive Controller. Verify that game has been entered into the database at the controller and/or central system and that the data entered matches the actual game configuration. Verify that the Progressive Controller cables are functional. Replace the Progressive Controller software. Verify that the game has been configured in Administration Mode.

Progressive Unconfigured

Game has not received a valid progressive configuration from the Progressive Controller. There is no communication with the Progressive Controller or the communication is lost for more than 10 seconds. Game was explicitly disabled by the Progressive Controller.

Protocol Com Error

A com port error has occurred.

Check Host communication configuration in Administration Mode. Verify that the game has been entered into the casino backend system. Check Host communication configuration in Administration Mode. Verify that the game has been entered into the casino backend system. Turn the Attendant Key Switch to display error information. Turn the key a second time to initiate a game restart. If the problem continues, replace both the RAM Card and the CPU. Reseat the CPU. Check for bent pins on the Blind Mate Connectors on the Bulkhead Board. Check the Bill Acceptor Cashbox. Check connections on switch. Replace switch. Replace the CPU. Replace the Bulkhead Board. Calibrate the Touch Screen. Check Touch Screen power cable. Replace LCD. Check Touch Screen connectors. Check Touch Screen power cable. Replace LCD.

Protocol Config Error

The protocol has not been configured or the Host has not sent the required validation information. Critical error: An unrecoverable error was detected in the Random Access Memory (RAM) and all processes were suspended.

RAM Error

Sleeping Forever

Message displays: No more tasks for init - sleeping forever. Bill Acceptor Stacker Door is open.

Stacker Switch Open

Touch Screen Calibration Error

The controller reported an error during calibration.

Touch Screen Com Error

The controller connector is disconnected or a com port open error has occurred.

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Chapter 4: Troubleshooting

Table 4-4 Tilt Codes. (continued)


Display Touch Screen Data Error Touch Screen Device Error Waiting For Progressive Win Amount Definition The controller sent invalid data. Possible Solution(s)

Check the Bulkhead Board Touch Screen connector. Replace LCD. Check the Touch Screen controller. Replace LCD. While waiting for the confirmed win amount to display, the operator may turn the Attendant Key Switch to clear the error and cause the game to abort. If this occurs, it is then necessary to determine the confirmed win amount manually.

The controller reported an initialization error. A progressive win has occurred and the game is waiting to receive the confirmed progressive win amount from the Progressive Controller. This condition clears itself automatically once the confirmed win amount is received. If the game does not receive a confirmed win amount within 60 seconds of reporting the win to the controller, Tower Light flashes slowly to notify attendant that a manual payout of the win is required.

April 2009

Verify OLED Start-Up Sequence

4-35

Verify OLED Start-Up Sequence

This section describes the start-up sequence for the OLED Button Panel. Complete the following steps to power up the game and verify the OLED start-up sequence: 1 Ensure that the Button Panel is completely installed and connected to the game. WARNING: The OLED Button Panel is not hot-swappable. 2 Set the game Power Switch to ON. The correct images are uploaded to the OLED Button Panel by the game OS during a Power Cycle. The states of the OLED Button Panel during the start-up sequence are described in Table 4-5.
Figure 4-37 Button Layout (top) and States of OLED Button Panel during start-up.

D C

Table 4-5 States during start-up of OLED Button Panel.


Figure # Figure 4-37 (A) Figure 4-37 (B) Figure 4-37 (C) Figure 4-37 (D) Figure 4-37 (E) State of Button #1 Entire OLED display on, with lowest intensity color. State of Buttons #2 through #13 Same as OLED Button #1. Meaning Initial Power-Up, No USB Connection detected. USB Connection detected during initial Power-Up. No USB Connection detected (AFTER an initial USB Connection had been established). Loading images from game software. Loading images into Button #13.

Entire OLED display on, with 16 Same as OLED Button #1. intensity color. OLED display blank, One White OLED displays blank, LEDs Flashing LED. off. Entire OLED display blank, red LED circles screen. OLED display level 16 (full) intensity. Same as OLED Button #1. Buttons #2 through 12 display on level 16 (full) intensity. Button #13 is blank. Red LED circles screen. Same as OLED Button #1.

Figure 4-37 (F)

Images Display, yellow and blue LEDs functional.

Ready for game play.

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Chapter 4: Troubleshooting

OLED Troubleshooting

If necessary, the OS communicates error messages related to the OLED Button Panel on the screen, Figure 4-38. Reference Table 4-6 for a list of Button Panel related error messages and possible solutions.
Figure 4-38 Example of Error Message.

Table 4-6 Button Panel Related Error Messages and Possible Solutions.
On Screen Error Message OLED Button Panel communications error Possible Solution[s] The USB or power cable is likely disconnected or damaged. Complete the following steps to find and address the error: 1 2 3 4 5 6 7 8 OLED Button Panel Firmware Version mismatch Check the connections of the 24V power cable, Figure 4-39 (A), and USB cable, Figure 4-39 (B), to the Button Panel PCB. Check the connection of the USB cable to the CPU, Figure 4-39 (C). Check the entire length of the USB cable for damage. Check the connection of the 24V power cable (HD-021268-00-00) to the DC Distribution cable in the Main Door, Figure 4-39 (D). Check the entire length of the 24V Power Cable for damage. Replace the USB cable. Replace the 24V power cable. Replace the Button Panel, as the Button Panel PCB may be damaged.

The Firmware on the Button Panel Controller Board on the Button Modules are not what the game Operating System expects. NOTE: OS SSSG-000-14xx requires Firmware version 2.xx, and OS SSSG000-15xx and above requires Firmware version 3.xx. For detailed instructions on upgrading the Firmware, refer to Installation Bulletin 16-023444-xx: OLED Button Panel for BB2 and BBU.

Figure 4-39 Button Panel connections.


D C A B

April 2009

CPU-NXT2 Failure Modes

4-37

CPU-NXT2 Failure Modes

Reference Table 4-7 for a list of CPU-NXT2 failure modes and solutions.
Table 4-7 CPU-NXT2 Failure Modes and Solutions.
Symptom(s) No video and LCD(s) indicate there is power. Possible Cause(s)

Solution(s)

DVI or VGA cable not installed properly VGA cable not functioning (Accessory/Top Box LCD) DVI cable not functioning (primary LCD) Non-functioning BIOS Firmware Hub BIOS Firmware Hub not installed LCD is disconnected from the Left cable channel LCD has a blown fuse (for BB2-Video primary LCD or Accessory/Top Box LCD only)

Check cables and connections. Replace VGA cable. Replace DVI cable. Replace the BIOS Firmware Hub. Verify BIOS Firmware Hub is installed properly.

No video and LCD(s) indicate there is no power.

Verify the LCD is properly connected at both ends. Check fuse and replace if necessary. Replace LCD. Reconnect cable to power.

NOTE: The Transmissive LCD does not have a fuse.


Connector is loose from power supply Power supply not functioning Power supply cable loose/ disconnected at J9 Non-functioning main switch CPU not properly seated CPU damaged AC Line cord is disconnected at power supply or outlet Fan unplugged BIOS Firmware Hub is not installed properly or not fully seated RAM installed incorrectly Non-functioning BIOS Firmware Hub Non-functioning RAM

Power rail on the Bulkhead Board or on the CPU does not power up

Check ATX power supply and power supply cable; reseat cable or replace power supply if needed. Check main switch; replace if needed. Reseat CPU to the backplane. Replace CPU if damaged. Verify AC Line cord is connected at both ends Check cable and fan connection to ETX module. Replace CPU. Replace fan. Replace fan cable. Verify that the BIOS Firmware Hub is properly installed and functioning; if not, replace the BIOS Firmware Hub. Verify that the RAM is properly installed and functioning; if not, replace the RAM.

CPU fan not running

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Chapter 4: Troubleshooting

Table 4-7 CPU-NXT2 Failure Modes and Solutions. (continued)


Symptom(s) Video is present but CPU does not boot up past initial boot process Possible Cause(s)

Solution(s)

MBR Read Error DSS Validation Failure SPI not present OS/Game flash are incompatible

Power cycle cabinet Verify BIOS Firmware Hub, Game CompactFlash Cards, OS CompactFlash Cards, and SPI are properly installed. Verify OS and Game Compact Flash cards are compatible Verify OS/Game are compatible with BIOS Firmware Hub and SPI versions Verify that ETX board is properly seated Inspect pins on the bottom of ETX board; if pins are bent, replace ETX board Replace ETX board Open CPU Enclosure and check cables and connection from CPU to the hard drive Replace hard drive Replace CPU

Video is present but game does not load properly

ETX board misaligned or seated incorrectly Non-functioning board

Hard drive not operational or not accessible

Hard drive connected improperly Non-functioning hard drive

April 2009

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