VANIKA MICHELLE JENNINGS 5701 Rock Shoals Way Atlanta, GA 30349 Phone: 678-789-6532 vanika.jennings@gmail.

com EDUCATION/CERTIFICATIONS Georgia State University Bachelor of Arts in Exercise Science PROFESSIONAL EXPERIENCE Encompass Insurance Senior Claims Service Specialist (Lead Controller)

Expected Graduation Date: Spring 2015

05/2008 01/2013 Duluth, GA

Assigned homeowners claims to the adjusting staff. Delegated daily tasks and duties to the other claim bankers. Trained new adjusters on claim processing systems, provided support regarding system questions and issues. Paid and logged payments to the insurance contractor companies. Paid claim payments to the insureds and prepared closing letters. Organized and revamped large claim files for the subrogation coordinator. Researched and verified policy coverage in the underwriting verification system. Answered customer service inquiries from the insureds and agents regarding claim status. Handled small express theft and mysterious disappearance claims.

HRC International 01/2007 - 02/2008 Program Coordinator Atlanta, GA Pre-screened program candidate resumes online, and conducted the initial phone interview. Scheduled secondary interviews with the recruitment staff and maintained the follow-up calendar. Filed documents, purchased office supplies, distributed incoming faxes and mailed courier packages for the staff members. Assisted the bookkeeper with maintaining accounts payables and receivables via the QuickBooks system. Schiff Hardin LLP 09/2006 - 12/2006 Human Resources Clerk/Intern Chicago, IL Prepared new hire orientation folders, benefit binders, and staff policy manuals. Managed employee files for the entire office. Assisted the benefit and wellness manager with all wellness programs. Assisted the Director of Human Resources with any assigned tasks

Macy's Central Human Resources Regional Processor

02/2005 - 02/2006 Atlanta, GA

Maintained personnel data in the PeopleSoft software system. Ensured new employee federal forms were filled out accurately. Provided customer support to the in-store human resources staff and employees. Ran various staffing reports in PeopleSoft and prepared excel spreadsheets.

SKILLS

Proficiency of Microsoft Office programs (Word, Excel, PowerPoint, Access, Outlook), QuickBooks, and Prezi Internet savvy Experience with PeopleSoft and Taleo recruitment software Ability to work with several operating systems, including Windows, Mac OSX and Linux