SR 3-5546869281: NLS Arabic and French Issue R12.1.

26/07/12 8:17 PM

Page Printed: July 26, 2012 8:17:26 PM GMT+05:30

SR 3-5546869281: NLS Arabic and French Issue R12.1.3

Information Request Number 3-5546869281 Primary Contact Alternate Contact Status Support ID Opened Product Platform History Oracle Support - April 5, 2012 2:40:29 PM GMT+05:30 [Notes] Hello Anil, Thank you for the feedback and your collaboration, I'm closing this Service Request. If you would like to revisit this SR, please go to My Oracle Support at http://support.oracle.com and choose the Service Request tab, retrieve the Service Request and request that it be reopened. Best Regards, Eric Oracle Customer Support Oracle Support - April 5, 2012 2:37:29 PM GMT+05:30 [ODM Answer] Customer resolved issue with document "PDF Reports Show Arabic Characters As Question Marks Doc ID 1199013.1 Oracle Support - April 5, 2012 2:33:41 PM GMT+05:30 [ODM Question] issue with Arabic and French Characters in Production Environment. Arabic letters shows as ????? in report. menus and forms. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 11:34:22 PM GMT+05:30 [Close Requested By Customer] hello Eric Issue is resolved with "PDF Reports Show Arabic Characters As Question Marks [ID 1199013.1" Thanks for support Oracle Support - April 4, 2012 7:46:32 PM GMT+05:30 [Notes] Waiting for you.
https://support.oracle.com/CSP/main/sr/detail Page 1 of 7

Filed By Primary Contact Phone

ANIL.RAWAT@CATALYST-US.COM +91-997168-0023

Anil Rawat Ashish Awasthi Resolved with solution 15999681 April 4, 2012 1:13:40 PM GMT+05:30 Oracle Applications Translation Linux x86-64

Alternate Contact 9650338618 Phone Severity Legacy SR Number Last Update Product Version April 15, 2012 8:12:34 AM GMT+05:30 12.1.3 2

SR 3-5546869281: NLS Arabic and French Issue R12.1.3

26/07/12 8:17 PM

Regards, Eric. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 7:34:19 PM GMT+05:30 [Update from Customer] Hello Eric Awaiting onsite consultant to send me such forms issue. Oracle Support - April 4, 2012 7:13:44 PM GMT+05:30 [ODM Action Plan] Hello, You can have the "??" because you are not using the correct NLS_LANG when using SQLPLUS or TOAD What I would like to know if you have the issue inside the E-business Suite. 1. Please upload an E-business Suite screen shot having the same issue. 2. upload the patch log file for 12.1.3 Arabic language Regards, Eric. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 6:45:00 PM GMT+05:30 [Update from Customer] Hello Eric We are in go live phase , its getting delay, i am talking about standard report , Also i informed as you see fnd menu table is showing ????? , do we have any solution for that? Regards Oracle Support - April 4, 2012 6:41:57 PM GMT+05:30 [ODM Action Plan] Hi Anil, I would like to do a WEB CONFERENCE with you in order to clearly understand your issue because the file you uploaded only shows a report issue (custom report). But unfortunately the Oracle Web Conference Website is not working at this time. Would it be possible to schedule a web conference for tomorrow at 10 GMT+2 ? Regards, Eric. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 6:38:17 PM GMT+05:30 [Update from Customer] Hello Eric My standard request for "active user " failed with error "glibc detected *** ora_rw20_run: free(): invalid pointer" for both AR and F Regards Anil

https://support.oracle.com/CSP/main/sr/detail

Page 2 of 7

SR 3-5546869281: NLS Arabic and French Issue R12.1.3

26/07/12 8:17 PM

Oracle Support - April 4, 2012 6:36:42 PM GMT+05:30 [ODM Action Plan] Hi Anil, I would like to do a WEB CONFERENCE with you in order to clearly understand your issue because the file you uploaded only shows a report issue (custom report). But unfortunately the Oracle Web Conference Website is not working at this time. Would it be possible to schedule a web conference for tomorrow at 10 GMT+2 ? Regards, Eric. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 6:09:30 PM GMT+05:30 [Update from Customer] Hi Eric What we can do for menus showing ???? mark for all arabic letters ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 2:49:44 PM GMT+05:30 [Update from Customer] Upload to gtcr successful for the file IMG_04042012_111231.png. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 2:47:49 PM GMT+05:30 [Update from Customer] Hello Eric Standard reports having no issue with arabic. But why we have ???? in menu option for language AR.. we applied Financial , SCM and procurement family packs instead of upgrading whole R12.1.3 suite. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 2:33:03 PM GMT+05:30 [Update from Customer] Hello Eric Let me get this from Functional team and specific forms having issue with. Regards Anil Oracle Support - April 4, 2012 2:23:58 PM GMT+05:30 [ODM Action Plan] Hello Anil, Sorry Anil but I really need to clarify : 1. do you have the issue in the E-business Suite, in the forms, menus, ... 2. You said you have the issue in "reports" Does this means reports of the E-business SUite (concurrent programs) We can do a web conf if you want to show me the issue. Regards, Eric. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 2:18:46 PM GMT+05:30 [Update from Customer]
https://support.oracle.com/CSP/main/sr/detail Page 3 of 7

SR 3-5546869281: NLS Arabic and French Issue R12.1.3

26/07/12 8:17 PM

Hello Eric 1) we are facing in Report 2) No characterset was migrate 3) please send the snapshot image, the query returns ???? for select user_menu_name from fnd_menus_tl where language='AR' Oracle Support - April 4, 2012 2:11:40 PM GMT+05:30 [ODM Action Plan] Hello Anil, 1. Does the issue occurs in the E-business Suite Please upload a screen shot of the E-business Suite. 2. You character set is UTF8 Did you migrate to this character set ? or it was the same character set at the time of the installation 3. Do this same sql : from unix : source your apps environment select user_menu_name from fnd_menus_tl where language='AR' what is the result 4. upload the patch log file for 12.1.3 Arabic language Regards, Eric. Oracle Support - April 4, 2012 2:09:46 PM GMT+05:30 [ODM Data Collection] === ODM Data Collection === All your uploaded file have been reviewed SCREEN SHOT File name : fnd_menus_tl.JPG ---------------------------------------------------------------Screen shot is showing a TOAD screen with the result of a select having ??????????????????? LOG FILE File name : env.lst ------------------------------------------------------NLS_LANG=American_America.UTF8 . ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 2:03:02 PM GMT+05:30 [Update from Customer] Upload to gtcr successful for the file fnd_menus_tl.JPG. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 2:01:15 PM GMT+05:30 [Update from Customer]
https://support.oracle.com/CSP/main/sr/detail Page 4 of 7

SR 3-5546869281: NLS Arabic and French Issue R12.1.3

26/07/12 8:17 PM

Upload to gtcr successful for the file env.lst. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 1:51:42 PM GMT+05:30 [Update from Customer] Hello Eric SQL> select NLS_LANGUAGE from FND_LANGUAGES where INSTALLED_FLAG in ('B','I'); NLS_LANGUAGE -----------------------------AMERICAN ARABIC FRENCH SQL> select value from nls_database_parameters where parameter='NLS_CHARACTERSET'; VALUE -------------------------------------------------------------------------------UTF8 Oracle Support - April 4, 2012 1:48:53 PM GMT+05:30 [ODM Action Plan] Hello Anil, 1. Which languages are in use? select NLS_LANGUAGE from FND_LANGUAGES where INSTALLED_FLAG in ('B','I'); 2. What is the database character set? select value from nls_database_parameters where parameter='NLS_CHARACTERSET'; 3. upload a screen shot of the issue 4. upload your xml context files for database and apps tier 5. go to Unix source you R12 environment file env > env.lst upload the env.lst file generated Regards, Eric. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 1:40:29 PM GMT+05:30 [Update from Customer] Hello Eric Just to summarise again, my arabic letters are displayes as "??????" everywhere in oracle tables. I followed the document 1080973.1 applied all patches successfully. then i applied NLS transation patch 13843966 for F and AR Regards Anil Oracle Support - April 4, 2012 1:19:24 PM GMT+05:30 [Notes] Hello,
https://support.oracle.com/CSP/main/sr/detail Page 5 of 7

SR 3-5546869281: NLS Arabic and French Issue R12.1.3

26/07/12 8:17 PM

My name is Eric and I will be helping you with your issue. If you should have any comments or concerns regarding the service you receive please direct these to my manager Virgilio Parra at virgilio.parra@oracle.com. The following note can enhance your experience with Global Customer Services: Note: 166650.1 : Working Effectively With Support Thank you, Eric Global Customer Services Note: Please do not reply to this email. This mailbox does not allow incoming messages. ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 1:13:42 PM GMT+05:30 [Update from Customer] Customer Problem Description --------------------------------------------------Problem Summary --------------------------------------------------NLS Arabic and French Issue R12.1.3 Problem Description --------------------------------------------------We haves issue with Arabic and French Characters in Production Environment. Arabic letters shows as ????? in report. menus and forms. Error Codes --------------------------------------------------Problem Category/Subcategory --------------------------------------------------E-Business Version Upgrade Issues (Applications like 11i to 12 or Database) Uploaded Files --------------------------------------------------Template Question Responses --------------------------------------------------1) Steps to Reproduce Standard reports fnd menus , all arabic character is shown as ????? 2) ### Instance Name and Type of System ### Production Instance, SID: proderp 3) ### Recent Changes ### Upgrade R12.1.1 to R12.1.3 4) ### Impact on Business ### This is critical for us, issue is on production 5) ### System configuration information ### Single node instance running on 10g RAC

https://support.oracle.com/CSP/main/sr/detail

Page 6 of 7

SR 3-5546869281: NLS Arabic and French Issue R12.1.3

26/07/12 8:17 PM

6) ### Upgrading Application to? ### 12_0_x 7) ### Upgrading Database to? ### 10_2_0_x 8) ### Documentation referenced? ### Document used :1080973.1 9) ### work hours and timezone ### GMT +1 10) ### milestones and deadlines ### We need support ugrent , we have Go live next week. 11) ### Files to be Loaded: Note183274.1 ### No_Files

ANIL.RAWAT@CATALYST-US.COM - April 4, 2012 1:13:40 PM GMT+05:30 [Customer Problem Description] Problem Description: We haves issue with Arabic and French Characters in Production Environment. Arabic letters shows as ????? in report. menus and forms.
Copyright (c) 2007, 2012, Oracle. All rights reserved.

https://support.oracle.com/CSP/main/sr/detail

Page 7 of 7