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  • Introduction to Total Quality Management

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    Deepa Dhilip
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    This document provides an overview of the course content for a Total Quality Management course divided into 5 units. The units will cover: 1) an introduction to TQM including the need for quality and evolution of quality approaches; 2) TQM principles such as leadership, customer focus, employee involvement, and continuous process improvement; 3) TQM tools including seven quality tools, six sigma, benchmarking, and failure mode effects analysis; 4) additional TQM tools like quality circles, quality function deployment, taguchi quality loss, and total productive maintenance; 5) quality systems like ISO 9000 and case studies of TQM implementation. The course will utilize lectures and textbooks to cover these essential TQM topics over 45 class periods.

    Исходное описание:

    TQM

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    Ge2022 Total Quality Management

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    This document provides an overview of the course content for a Total Quality Management course divided into 5 units. The units will cover: 1) an introduction to TQM including the need for quality and evolution of quality approaches; 2) TQM principles such as leadership, customer focus, employee involvement, and continuous process improvement; 3) TQM tools including seven quality tools, six sigma, benchmarking, and failure mode effects analysis; 4) additional TQM tools like quality circles, quality function deployment, taguchi quality loss, and total productive maintenance; 5) quality systems like ISO 9000 and case studies of TQM implementation. The course will utilize lectures and textbooks to cover these essential TQM topics over 45 class periods.

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    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    46 просмотров1 страница

    Introduction to Total Quality Management

    Загружено:

    Deepa Dhilip
    This document provides an overview of the course content for a Total Quality Management course divided into 5 units. The units will cover: 1) an introduction to TQM including the need for quality and evolution of quality approaches; 2) TQM principles such as leadership, customer focus, employee involvement, and continuous process improvement; 3) TQM tools including seven quality tools, six sigma, benchmarking, and failure mode effects analysis; 4) additional TQM tools like quality circles, quality function deployment, taguchi quality loss, and total productive maintenance; 5) quality systems like ISO 9000 and case studies of TQM implementation. The course will utilize lectures and textbooks to cover these essential TQM topics over 45 class periods.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 1

    GE2022 UNIT I

    TOTAL QUALITY MANAGEMENT INTRODUCTION

    LTPC 3003 9

    Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM TQM Framework - Contributions of Deming, Juran and Crosby Barriers to TQM. UNIT II TQM PRINCIPLES 9

    Leadership Strategic quality planning, Quality statements - Customer focus Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Employee involvement Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal - Continuous process improvement PDSA cycle, 5s, Kaizen Supplier partnership Partnering, Supplier selection, Supplier Rating. UNIT III TQM TOOLS & TECHNIQUES I 9

    The seven traditional tools of quality New management tools Six-sigma: Concepts, methodology, applications to manufacturing, service sector including IT Bench marking Reason to bench mark, Bench marking process FMEA Stages, Types. UNIT IV TQM TOOLS & TECHNIQUES II 9

    Quality circles Quality Function Deployment (QFD) Taguchi quality loss function TPM Concepts, improvement needs Cost of Quality Performance measures. UNIT V QUALITY SYSTEMS 9

    Need for ISO 9000- ISO 9000-2000 Quality System Elements, Documentation, Quality auditing- QS 9000 ISO 14000 Concepts, Requirements and Benefits Case studies of TQM implementation in manufacturing and service sectors including IT. TOTAL : 45 PERIODS TEXT BOOK 1. Dale H.Besterfiled, et at., Total Quality Management, Pearson Education Asia, Third Edition, Indian Reprint (2006). REFERENCES 1. James R. Evans and William M. Lindsay, The Management and Control of Quality, (6th Edition), South-Western (Thomson Learning), 2005. 2. Oakland, J.S. TQM Text with Cases, Butterworth Heinemann Ltd., Oxford, Third Edition (2003). 3. Suganthi,L and Anand Samuel, Total Quality Management, Prentice Hall (India) Pvt. Ltd. (2006) 4. Janakiraman,B and Gopal, R.K, Total Quality Management Text and Cases, Prentice Hall (India) Pvt. Ltd. (2006)

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