CORPORATE CULTURE

Pos Malaysia Berhad is often regarded as the monopoly player in the national postal industry. Without many realising it, Pos Malaysia Berhad has been strategising its operations to compete directly and indirectly with many companies in both domestic and international arena.

VISION MISSION

The trusted leader in the delivery of integrated physical and digital solutions Deliver excellent customer experience and convenience in the areas of communications, logistics, financial services and supply chain solutions at the highest level of reliability and integrity

ABOUT POS MALAYSIA BERHAD

Pos Malaysia Berhad is a post services company in Malaysia.. We have a widespread network of over 1,000 touch points countrywide that includes Pos Malaysia Outlets, Pos Minis, Pos24 (Self Service Terminals), Post-On-Wheels (Mobile Outlets), postal agents and stamp agents, making it one of the most extensive retail network in Malaysia. The organisation was restructured in 1992 from being a governmental owned Malaysian Postal Services Department or Jabatan Perkhidmatan Pos Malaysia into a business corporation. Pos Malaysia provides postal and related services, transport logistics, printing and insertion, counter collection and payment agency services for a range of financial transactions, such as bill payments, remittance, insurance and unit trusts. The company holds an exclusive concession to provide mail services through its network of over 850 branches and mini post offices in Malaysia.

STRATEGIC BUSINESS UNITS

Pos Mel offers basic postal services which include standard and non-standard mail items. The postal service continues to reinvent itself to produce various innovative products and services in relation to market needs, which cater to both retail and corporate customers. Pos Laju provides domestic courier service and international courier service through its 50 dedicated courier centers, supported by Pos Malaysias retail network. PosLaju also provides value-added services to complement its express services such as pick up service, insurance package,packaging solutions and web-based tracking. Pos Niaga with its over 1000 network of outlets, including normal post offices, mini post offices, postal and stamp agents offer various services and products ranging from philatelic products, bill payments,financial products and services as well as online transaction services through PostMe.com.my.

Pos Malaysias 5 Business Clusters, aimed to provide quality, reliable, timely and innovative solutions to our customers, encompasses the following:

Communication and Distribution Solutions (CDS)

Extending the scope of mail services, CDS leverages on the strength of our extensive physical delivery network to provide customers with total communications and distribution solutions. The conventional mail business forms the core component of CDS followed by other strategic initiatives such as PosEdaran and Direct Mail. SCS is formed to strengthen our domestic courier business, pursue international courier segment and venture into niche logistics. PosLaju brand will drive the growth for both domestic and international courier businesses, whilst Al-Ajwa, logistics & warehousing business will complement and complete the services under SCS. OSS focuses on providing convenience to customers by offering financial and insurance products and services as well as other retail offerings under one roof. OSS products and services will be identified, designed and delivered through PosNiaga, Pos Insurance, Ar-Rahnu@POS and Bank@POS. All our digital based offerings including our wholly-owned subsidiaries, Datapos Sdn. Bhd. and Digicert Sdn. Bhd. will be consolidated under DS to ultimately offer total digital solutions. This new cluster aims to strengthen our current businesses and explore to capitalization of digitization opportunities and trends. IBS manages the operations for cross-border mail and parcel services, as well as enhancing relationship with other international postal operators and aims to position Pos Malaysia as the leading international hub in the region. Pos Malaysia International and Asia Xpress are part of the solutions provided under IBS.

Supply Chain Solutions (SCS)

One-Stop Solutions (OSS)

Digital Solutions (DS)

International Business Solutions (IS)

Throughout the years, Pos Malaysia has grown from strength to strength and is progressing from being a mail and postal services provider towards becoming a dynamic communications, financial services and supply chain solutions provider. Moving forward, Pos Malaysia will continue to transform and innovate itself in order to maintain its relevance and competitive edge as well as continue to connect Malaysians with the rest of the world.