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Register Number :
(3 15 = 45)

Name of the Candidate :

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2 4 8 9
M.B.A. DEGREE EXAMINATION, 2011
( SECOND YEAR)

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( PAPER - XVI )

365 / 283. QUALITY MANAGEMENT

( Common with M.B.A. Three Year programme )
May ]

[ Time : 3 Hours
Maximum : 100 Marks

(1 15 = 15)
SECTION A

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(1 15 = 15)

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FB|D e skD.

(5 5 = 25)

Answer any FIVE questions.

All questions carry equal marks.
1. Define Quality.
2. List the quality gurus in management.
3. Define TQM.
4. What is Benchmarking?
5. What is QFO?
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2
6. Describe affinity diagram.
7. Write the uses of Run chart.
8. Write short notes on process flow chart.
SECTION B

(3 15 = 45)

Answer any THREE questions.

All questions carry equal marks.
9. Discuss the zero defects with suitable examples.
10. Explain Taguchi model with suitable examples.
11. Discuss the Total Quality Management concepts
and implementation in current scenario.

3
SECTION D

(1 15 = 15)

(Compulsory)
17. Explain the steps followed in Total Quality
Management in Manufacturing industries.
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(5 5 = 25)

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13. Discuss the uses of process flow charts.

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12. Explain PGPC with an example.

SECTION C

(1 15 = 15)

Answer any ONE question.

4. z> e (>) V| [m [?
5. QFD [V_ [?
6. c x kD sk.

8. B_ ka _ k u EzA
k.

15. Discuss the seven management and planning

tools.

7. B_ ][ B[^ BVk?

14. Explain the Deming Philosophies with suitable

examples.

16. Explain the statistical process control charts and

its uses.
Turn Over