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LEARNING OBJECTIVES
ANALYZE ROLES OF 6 TYPES OF INFORMATION SYSTEMS DESCRIBE RELATIONSHIPS AMONG INFORMATION SYSTEMS DISTINGUISH STRATEGIC INFORMATION SYSTEMS *
2.2
LEARNING OBJECTIVES
DESCRIBE HOW INFORMATION SYSTEMS SUPPORT LEVELS OF BUSINESS STRATEGY EXPLAIN DIFFICULTIES OF BUILDING, SUSTAINING STRATEGIC INFORMATION SYSTEMS *
2.3
MANAGEMENT CHALLENGES
INTEGRATION:
ENTERPRISE RESOURCE MANAGEMENT CONNECTING ORGANIZATIONAL LEVELS DIFFICULT, COSTLY
*
2.4
GROUPS SERVED
SENIOR MANAGERS
MANAGEMENT LEVEL
MIDDLE MANAGERS
KNOWLEDGE LEVEL
2.5
SALES MARKETING
MANUFACTURING
FINANCE
ACCOUNTING
HUMAN RESOURCES
2.6
2.7
KNOWLEDGE WORK SYSTEMS !KWS" KNOWLEDGE LEVEL INPUTS: DESIGN SPECS PROCESSING: MODELLING OUTPUTS: DESIGNS, GRAPHICS USERS: TECHNICAL STAFF
OFFICE AUTOMATION SYSTEMS !OAS" TOWARD A =PAPERLESS> OFFICE REDESIGN OF WORK FLOW INTEGRATED SOFTWARE ERGONOMIC DESIGN BRIGHT, CHEERFUL WORK SPACE
MANAGEMENT INFORMATION SYSTEMS !MIS" MANAGEMENT LEVEL INPUTS: HIGH VOLUME DATA PROCESSING: SIMPLE MODELS OUTPUTS: SUMMARY REPORTS USERS: MIDDLE MANAGERS EXAMPLE: ANNUAL BUDGETING
2.15
MANAGEMENT INFORMATION SYSTEMS !MIS" STRUCTURED SEMISTRUCTURED DECISIONS REPORT CONTROL ORIENTED PAST PRESENT DATA INTERNAL ORIENTATION LENGTHY DESIGN PROCESS *
2.16
TPS
O'4%' P'20%&&*+, S-&)%. ORDER FILE M#)%'*#$& R%&25'0% P$#++*+, S-&)%. PRODUCTION MASTER FILE G%+%'#$ L%4,%' S-&)%. ACCOUNTING FILES SALES DATA UNIT PRODUCT COST PRODUC T CHANGE DATA EXPENSE DATA MIS FILES
MIS
MIS
REPORTS
MANAGERS
2.17
DECISION SUPPORT SYSTEMS !DSS" MANAGEMENT LEVEL INPUTS: LOW VOLUME DATA PROCESSING: INTERACTIVE OUTPUTS: DECISION ANALYSIS USERS: PROFESSIONALS, STAFF
DECISION SUPPORT SYSTEMS !DSS" FLEXIBLE, ADAPTABLE, :UICK USER CONTROLS INPUTS8OUTPUTS NO PROFESSIONAL PROGRAMMING SUPPORTS DECISION PROCESS SOPHISTICATED MODELING TOOLS *
2.19
EXECUTIVE SUPPORT SYSTEMS !ESS" STRATEGIC LEVEL INPUTS: AGGREGATE DATA PROCESSING: INTERACTIVE OUTPUTS: PROJECTIONS USERS: SENIOR MANAGERS
EXECUTIVE SUPPORT SYSTEMS !ESS" TOP LEVEL MANAGEMENT DESIGNED TO THE INDIVIDUAL TIES CEO TO ALL LEVELS VERY EXPENSIVE TO KEEP UP EXTENSIVE SUPPORT STAFF *
2.21
MIS
DSS
KWS OAS
2.22
TPS
STRATEGIC ROLE OF INFORMATION SYSTEMS STRATEGIC INFO SYSTEM: CAN CHANGE GOALS, OPERATIONS PRODUCTS, SERVICES ENVIRONMENT TO GAIN COMPETITIVE ADVANTAGE
2.23
BUSINESS-LEVEL STRATEGY
2.24
PRODUCT DIFFERENTIATION FOCUSED DIFFERENTIATION DATAMINING SUPPLY CHAIN MANAGEMENT EFFICIENT CUSTOMER RESPONSE ENHANCING CORE COMPETENCIES *
THE FIRM
TRADITIONAL COMPETITION
SUPPLIERS
CUSTOMERS
2.26
2.27
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2.28
2.29