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2.

LEARNING OBJECTIVES
ANALYZE ROLES OF 6 TYPES OF INFORMATION SYSTEMS DESCRIBE RELATIONSHIPS AMONG INFORMATION SYSTEMS DISTINGUISH STRATEGIC INFORMATION SYSTEMS *
2.2

LEARNING OBJECTIVES
DESCRIBE HOW INFORMATION SYSTEMS SUPPORT LEVELS OF BUSINESS STRATEGY EXPLAIN DIFFICULTIES OF BUILDING, SUSTAINING STRATEGIC INFORMATION SYSTEMS *
2.3

MANAGEMENT CHALLENGES
INTEGRATION:
ENTERPRISE RESOURCE MANAGEMENT CONNECTING ORGANIZATIONAL LEVELS DIFFICULT, COSTLY

SUSTAIN COMPETITIVE ADVANTAGE:


INFO SYSTEMS MUST BE FLEXIBLE TO ENSURE LONG-TERM PROFITS

*
2.4

TYPES OF INFORMATION SYSTEMS


KIND OF SYSTEM
STRATEGIC LEVEL

GROUPS SERVED
SENIOR MANAGERS

MANAGEMENT LEVEL

MIDDLE MANAGERS

KNOWLEDGE LEVEL

KNOWLEDGE DATA WORKERS

OPERATIONAL OPERATIONAL LEVEL MANAGERS

2.5

SALES MARKETING

MANUFACTURING

FINANCE

ACCOUNTING

HUMAN RESOURCES

MAJOR TYPES OF SYSTEMS


EXECUTIVE SUPPORT SYSTEMS !ESS" MANAGEMENT INFORMATION SYSTEMS !MIS" DECISION SUPPORT SYSTEMS !DSS" KNOWLEDGE WORK SYSTEMS !KWS" OFFICE AUTOMATION SYSTEMS !OAS" TRANSACTION PROCESSING SYSTEMS !TPS" *

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TRANSACTION PROCESSING SYSTEMS !TPS"


OPERATIONAL LEVEL INPUTS: TRANSACTIONS, EVENTS PROCESSING: UPDATING OUTPUTS: DETAILED REPORTS USERS: OPERATIONS PERSONNEL EXAMPLE: ACCOUNTS PAYABLE TPS

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TYPICAL TPS APPLICATIONS S#$%& M#'(%)*+, S-&)%.&


MAJOR FUNCTIONS OF SYSTEMS: S#$%& M#+#,%.%+)/ M#'(%) R%&%#'01/ P'2.2)*2+/ P'*0*+,/ N%3 P'2450)& MAJOR APPLICATION SYSTEMS: S#$%& O'4%' I+62 S-&)%./ M#'(%) R%&%#'01 S-&)%./ P'*0*+, S-&)%. * TPS 2.8

TYPICAL TPS APPLICATIONS


M#+56#0)5'*+, P'2450)*2+ S-&)%.& MAJOR FUNCTIONS OF SYSTEMS: S01%45$*+,/ P5'01#&*+,/ S1*77*+, 8 R%0%*9*+,/ E+,*+%%'*+,/ O7%'#)*2+& MAJOR APPLICATION SYSTEMS: M#)%'*#$& R%&25'0% P$#++*+, S-&)%.&/ P5'01#&% O'4%' C2+)'2$ S-&)%.&/ E+,*+%%'*+, S-&)%.&/ :5#$*)- C2+)'2$ S-&)%.& TPS 2.9 *

TYPICAL TPS APPLICATIONS


F*+#+0% A0025+)*+, S-&)%.&
MAJOR FUNCTIONS OF SYSTEMS: B54,%)*+,/ G%+%'#$ L%4,%'/ B*$$*+,: C2&) A0025+)*+, MAJOR APPLICATION SYSTEMS: G%+%'#$ L%4,%'/ A0025+)& R%0%*9#;$% 8 P#-#;$%/ B54,%)*+,/ F5+4& M#+#,%.%+) S-&)%.& * TPS 2.10

TYPICAL TPS APPLICATIONS H5.#+ R%&25'0%& S-&)%.&


MAJOR FUNCTIONS OF SYSTEMS: P%'&2++%$ R%02'4&/ B%+%6*)&/ C2.7%+&#)*2+/ L#;2' R%$#)*2+&/ T'#*+*+, MAJOR APPLICATION SYSTEMS: P#-'2$$/ E.7$2-%% R%02'4&/ B%+%6*) S-&)%.&/ C#'%%' P#)1 S-&)%.&/ P%'&2++%$ T'#*+*+, S-&)%.& TPS 2.11 *

TYPICAL TPS APPLICATIONS O)1%' T-7%& !%<,<, U+*9%'&*)-"


MAJOR FUNCTIONS OF SYSTEMS: A4.*&&*2+&/ G'#4% R%02'4&/ C25'&% R%02'4&/ A$5.+* MAJOR APPLICATION SYSTEMS: R%,*&)'#)*2+ S-&)%./ S)54%+) T'#+&0'*7) S-&)%./ C5''*05$5. C$#&& C2+)'2$ S-&)%./ A$5.+* B%+%6#0)2' S-&)%. TPS 2.12 *

KNOWLEDGE WORK SYSTEMS !KWS" KNOWLEDGE LEVEL INPUTS: DESIGN SPECS PROCESSING: MODELLING OUTPUTS: DESIGNS, GRAPHICS USERS: TECHNICAL STAFF

EXAMPLE: ENGINEERING WORK STATION 2.13

OFFICE AUTOMATION SYSTEMS !OAS" TOWARD A =PAPERLESS> OFFICE REDESIGN OF WORK FLOW INTEGRATED SOFTWARE ERGONOMIC DESIGN BRIGHT, CHEERFUL WORK SPACE

EXAMPLE: PRESENTATION GRAPHICS


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MANAGEMENT INFORMATION SYSTEMS !MIS" MANAGEMENT LEVEL INPUTS: HIGH VOLUME DATA PROCESSING: SIMPLE MODELS OUTPUTS: SUMMARY REPORTS USERS: MIDDLE MANAGERS EXAMPLE: ANNUAL BUDGETING
2.15

MANAGEMENT INFORMATION SYSTEMS !MIS" STRUCTURED SEMISTRUCTURED DECISIONS REPORT CONTROL ORIENTED PAST PRESENT DATA INTERNAL ORIENTATION LENGTHY DESIGN PROCESS *
2.16

TPS DATA FOR MIS APPLICATIONS

TPS
O'4%' P'20%&&*+, S-&)%. ORDER FILE M#)%'*#$& R%&25'0% P$#++*+, S-&)%. PRODUCTION MASTER FILE G%+%'#$ L%4,%' S-&)%. ACCOUNTING FILES SALES DATA UNIT PRODUCT COST PRODUC T CHANGE DATA EXPENSE DATA MIS FILES

MIS

MIS

REPORTS

MANAGERS

2.17

DECISION SUPPORT SYSTEMS !DSS" MANAGEMENT LEVEL INPUTS: LOW VOLUME DATA PROCESSING: INTERACTIVE OUTPUTS: DECISION ANALYSIS USERS: PROFESSIONALS, STAFF

EXAMPLE: CONTRACT COST ANALYSIS


2.18

DECISION SUPPORT SYSTEMS !DSS" FLEXIBLE, ADAPTABLE, :UICK USER CONTROLS INPUTS8OUTPUTS NO PROFESSIONAL PROGRAMMING SUPPORTS DECISION PROCESS SOPHISTICATED MODELING TOOLS *

2.19

EXECUTIVE SUPPORT SYSTEMS !ESS" STRATEGIC LEVEL INPUTS: AGGREGATE DATA PROCESSING: INTERACTIVE OUTPUTS: PROJECTIONS USERS: SENIOR MANAGERS

EXAMPLE: ? YEAR OPERATING PLAN


2.20

EXECUTIVE SUPPORT SYSTEMS !ESS" TOP LEVEL MANAGEMENT DESIGNED TO THE INDIVIDUAL TIES CEO TO ALL LEVELS VERY EXPENSIVE TO KEEP UP EXTENSIVE SUPPORT STAFF *

2.21

INTERRELATIONSHIPS AMONG SYSTEMS ESS

MIS

DSS

KWS OAS
2.22

TPS

STRATEGIC ROLE OF INFORMATION SYSTEMS STRATEGIC INFO SYSTEM: CAN CHANGE GOALS, OPERATIONS PRODUCTS, SERVICES ENVIRONMENT TO GAIN COMPETITIVE ADVANTAGE
2.23

BUSINESS-LEVEL STRATEGY

2.24

PRODUCT DIFFERENTIATION FOCUSED DIFFERENTIATION DATAMINING SUPPLY CHAIN MANAGEMENT EFFICIENT CUSTOMER RESPONSE ENHANCING CORE COMPETENCIES *

VALUE CHAIN MODEL


HIGHLIGHTS PRIMARY SUPPORT ACTIVITIES THAT ADD VALUE TO PRODUCTS, SERVICES PRIMARY: DIRECTLY RELATED TO PRODUCTION, DISTRIBUTION SUPPORT: INFRASTRUCTURE, HUMAN RESOURCES, TECHNOLOGY, PROCUREMENT 2.25 *

COMPETITIVE FORCES MODEL


NEW MARKET ENTRANTS SUBSTITUTE PRODUCTS SERVICES

THE FIRM

TRADITIONAL COMPETITION

SUPPLIERS

CUSTOMERS

2.26

MANAGING STRATEGIC TRANSITION


SOCIOTECHNICAL SHIFT MANAGE TRANSITIONS VENDOR-MANAGED INVENTORIES IDENTIFY TECHNOLOGY THAT PROVIDES STRATEGIC ADVANTAGE *

2.27

C2++%0) )2 )1% INTERNET

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