GRI G4 Brief Summary Guide

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G3.1 (2012) G4 (2013) BRIEF DESCRIPTION

STRATEGY & ANALYSIS STRATEGY & ANALYSIS 1.1 G4-1 1.2 G4-2 ORGANISATIONAL ORGANISATIONAL PROFILE PROFILE 2.1 G4-3 2.2 G4-4 2.4 G4-5 2.5 G4-6 2.6 G4-7 2.7 G4-8 2.8 G4-9 G4-10 (Former G3.1 LA1 Indicator LA1) G4-11 (Former G3.1 LA4 Indicator LA4) NEW G4-12 2.9 G4-13 2.1 DELETED COMMITMENTS TO COMMITMENTS TO EXTERNAL INITIATIVES EXTERNAL INITIATIVES 4.11 G4-14 4.12 G4-15 4.13 G4-16 G4-17 (Moved to Identified 2.3 Material Aspects and Boundaries in G4) REPORT SCOPE & IDENTIFIED MATERIAL BOUNDARY ASPECTS & BOUNDARIES 3.5 G4-18 NEW G4-19 3.6 3.7 G4-20, G421 3.8 3.9 DELETED 3.1 G4-22 3.11 G4-23 STATEMENT FROM CEO KEY IMPACTS, RISKS AND OPPORTUNITIES

ORGANISATION NAME PRIMARY PRODUCTS AND SERVICES LOCATION OF HEADQUARTERS NAME AND # OF COUNTRIES OPERATED IN OWNERSHIP AND LEGAL FORM MARKETS SERVED SCALE OF ORGANISATION TOTAL WORKFORCE BY EMPLOYMENT TYPE/CONTRACT/REGION BROKEN DOWN BY GENDER % OF EMPLOYEES COVERED BY COLLECTIVE BARGAINING AGREEMENTS DESCRIBE THE ORGANISATION'S SUPPLY CHAIN SIGNIFICANT CHANGES DURING THE REPORTING PERIOD REGARDING SIZE, STRUCTURE, OR OWNERSHIP AWARDS RECEIVED

PRECAUTIONARY APPROACH EXPLANATION EXTERNAL INITIATIVES INDORSED MEMBERSHIPS IN ASSOCIATIONS AND/OR NATIONAL/INTERNATIONAL ADVOCACY ORGANISATIONS OPERATIONAL STRUCTURE OF THE ORGANISATION

PROCESS FOR DEFINING REPORT CONTENT LIST ALL THE MATERIAL ASPECTS IDENTIFIED IN THE PROCESS FOR DEFINING REPORT CONTENT BOUNDARY OF REPORT SPECIFIC LIMITATIONS ON SCOPE OR BOUNDARY REPORTING DEFINED FOR JOINT VENTURES DATA MEASUREMENT TECHNIQUES DEFINED EXPLANATION OF, AND REASONS FOR, ANY RE-STATEMENTS OF INFORMATION PROVIDED IN EARLIER REPORTS SIGNIFICANT CHANGES FROM PREVIOUS REPORTING PERIODS

GRI G4 Brief Summary Guide

G3.1 (2012) G4 (2013) STAKEHOLDER STAKEHOLDER ENGAGEMENT ENGAGEMENT 4.14 G4-24 4.15 G4-25 4.16 G4-26 4.17 G4-27 REPORT PROFILE REPORT PROFILE 3.1 G4-28 3.2 G4-29 3.3 G4-30 3.4 G4-31 GRI CONTENT INDEX GRI CONTENT INDEX 3.12 G4-32 ASSURANCE ASSURANCE 3.13 G4-33 POLICY AND CURRENT PRACTICE WRT SEEKING EXTERNAL ASSURANCE FOR THE REPORT STANDARD DISCLOSURES TABLE PROVIDED REPORTING PERIOD DEFINED DATE OF MOST RECENT PREVIOUS REPORT REPORTING CYCLE DEFINED CONTACT INFORMATION BRIEF DESCRIPTION

STAKEHOLDER GROUPS IDENTIFIED SELECTION OF STAKEHOLDERS WITH WHO TO ENGAGE APPROACHES TO STAKEHOLDERS ENGAGEMENT KEY STAKEHOLDER TOPICS AND CONCERNS

GOVERNANCE GOVERNANCE 4.1 G4-34, G4-38 NEW G4-35 GOVERNANCE STRUCTURE REPORT THE PROCESS FOR DELEGATING AUTHORITY FOR ECONOMIC, ENVIRONMENTAL AND SOCIAL TOPICS FROM THE HIGHEST GOVERNANCE BODY TO SENIOR EXECUTIVES AND OTHER EMPLOYEES REPORT WHETHER THE ORGANISATION HAS APPOINTED AN EXECUTIVELEVEL POSITION WITH RESPONSIBILITY FOR ECONOMIC, ENVIRONMENTAL AND SOCIAL TOPICS MECHANISMS FOR PROVIDING RECOMMENDATIONS TO THE BOARD (ONLY FOR ORGS WITH UNITARY BOARD STRUCTURES INDICATE WHETHER BOARD CHAIR IS ALSO AN EXECUTIVE OFFICER PROCESS FOR DETERMINING THE COMPOSITION, QUALIFICATIONS & EXPERTISE OF THE MEMBERS OF THE HIGHEST GOVERNANCE BODY AND ITS COMMITTEES, INCLUDING CONSIDERATION OF GENDER AND OTHER INDICATORS OF DIVERSITY. PROCESSES IN PLACE FOR THE HIGHEST GOVERNANCE BODY TO ENSURE CONFLICTS OF INTEREST ARE AVOIDED REPORT THE HIGHEST GOVERNANCE BODY'S AND SENIOR EXECUTIVE'S ROLES IN THE DEVELOPMENT OF, APPROVAL, AND UPDATING OF THE ORGANISATION'S PURPOSE, VALUE OR MISSION STATEMENTS RELATED TO ECONOMIC, ENVIRONMENTAL & SOCIAL TOPICS. REPORT THE MEASURES TAKEN TO DEVELOP AND ENHANCE THE HIGHEST GOVERNANCE BODY'S COLLECTIVE KNOWLEDGE OF ECONOMIC, ENVIRONMENTAL & SOCIAL TOPICS GOVERNANCE STRUCTURE OF THE ORGANISATION, INCLUDING COMMITTEES UNDER THE HIGHEST GOVERNANCE BODY RESPONSIBLE FOR SPECIFIC TASKS PROCEDURES OF THE HIGHEST GOVERNANCE BODY FOR OVERSEEING THE ORG'S IDENTIFICATION AND MGMT OF ECONOMIC, ENVIRONMENTAL, AND SOCIAL PERFORMANCE (INCLUDING FREQUENCY W/ WHICH THEY ASSESS SUSTAINABILITY PERFORMANCE)

NEW G4-36 4.4 G4-37, G4-49, G4-53 4.3 G4-38 4.2 G4-39 4.7 G4-40

4.6 G4-41

NEW G4-42

NEW G4-43

4.1 G4-44

4.9 G4-45, G4-47

GRI G4 Brief Summary Guide

G3.1 (2012) G4 (2013) NEW G4-46 BRIEF DESCRIPTION REPORT THE HIGHEST GOVERNANCE BODY'S ROLE IN REVIEWING THE EFFECTIVENESS OF THE ORGANISATIONS RISK MANAGEMENT PROCESSES FOR ECONOMIC, ENVIRONMENTAL & SOCIAL TOPICS. REPORT THE HIGHEST COMMITTEE OR POSITION THAT FORMALLY REVIEWS AND APPROVES THE ORGANIZATION'S SUSTAINABILITY REPORT AND ENSURES THAT ALL MATERIAL ASPECTS ARE COVERED. REPORT THE NATURE AND TOTAL NUMBER OF CRITICAL CONCERNS THAT WERE COMMUNICATED TO THE HIGHEST GOVERNANCE BODY AND THE MECHANISMS USED TO ADDRESS AND RESOLVE THEM LINKAGE BETWEEN COMPENSATION FOR MEMBERS OF THE HIGHEST GOVERNANCE BODY, SENIOR MANAGERS, AND EXECUTIVES, AND THE ORGANISATIONS PERFORMANCE. REPORT THE PROCESS FOR DETERMINING REMUNERATION. REPORT THE RATIO OF THE ANNUAL TOTAL COMPENSATION FOR THE ORGANIZATION'S HIGHEST PAID INDIVIDUAL IN EACH COUNTRY OF SIGNIFICANT OPERATIONS TO THE MEDIAN ANNUAL TOTAL COMPENSATION FOR ALL EMPLOYEES REPORT THE RATIO OF PERCENTAGE INCREASE IN ANNUAL TOTAL COMPENSATION FOR THE ORGANISATION'S HIGHEST PAID INDIVIDUAL AGAINST MEDIAN PERCENTAGE

NEW G4-48

NEW G4-50

4.5 G4-51 NEW G4-52 NEW G4-54

NEW G4-55

NEW ETHICS & INTEGRITY NEW G4-56 DESCRIBE THE ORGANISATION'S VALUES, PRINCIPALS, STANDARDS AND NORMS OF BEHAVIOUR SUCH AS CODES OF CONDUCT AND CODES OF ETHICS REPORT THE INTERNAL/EXTERNAL MECHANISMS FOR SEEKING ADVICE ON ETHICAL AND LAWFUL BEHAVIOURS, AND MATTERS RELATED TO ORGANISATIONAL INTEGRITY REPORT THE INTERNAL/EXTERNAL MECHANISMS FOR REPORTING CONCERNS ABOUT UNETHICAL OR UNLAWFUL BEHAVIOUR, AND MATTERS RELATED TO ORGANIZATIONAL INTEGRITY, SUCH AS ESCALATION THROUGH LINE MANAGEMENT, WHISTLEBLOWING MECHANISMS OR HOTLINES.

NEW G4-57

NEW G4-58

ECONOMIC PERFORMANCE INDICATORS EC1

ECONOMIC PERFORMANCE INDICATORS G4-EC1

EC2 G4-EC2 EC3 G4-EC3 EC4 G4-EC4 EC5 G4-EC5 EC7 G4-EC6 G4-EC7 (Data points moved EC8 to Guidance) G4-EC8 (Data points moved EC9 to Guidance) EC6 G4-EC9

DIRECT ECONOMIC VALUE GENERATED FINANCIAL IMPLICATIONS & RISKS AND OPPORTUNITIES FOR THE ORGANISATION DUE TO CLIMATE CHANGE COVERAGE OF THE ORGANISATION'S DEFINED BENEFIT PLAN OBLIGATIONS GOVERNMENT FINANCIAL ASSISTANCE WAGES COMPARED TO LOCAL MINIMUM WAGE SENIOR MANAGERS HIRED FROM THE LOCAL COMMUNITY INVESTMENTS FOR PUBLIC BENEFIT THROUGH IN-KIND/ PRO BONO INDIRECT ECONOMIC IMPACTS, INCLUDING THE EXTENT OF IMPACTS SPENDING ON LOCALLY BASED SUPPLIERS

GRI G4 Brief Summary Guide

G3.1 (2012) G4 (2013) ENVIRONMENTAL PERFORMANCE INDICATORS EN1 ENVIRONMENTAL PERFORMANCE INDICATORS G4-EN1 BRIEF DESCRIPTION

MATERIALS USED BY WEIGHT OR VOLUME PERCENTAGE OF RECYCLED MATERIALS DIRECT ENERGY CONSUMPTION ENERGY CONSUMPTION OUTSIDE THE ORGANISATION ENERGY INTENSITY ENERGY SAVED THROUGH CONSERVATION INITIATIVES TO REDUCE INDIRECT ENERGY CONSUMPTION INITIATIVES TO PROVIDE ENERGY-EFFICIENT OR RENEWABLE ENERGY BASED PRODUCTS AND SERVICES, AND REDUCTIONS IN ENERGY REQUIREMENTS AS A RESULT OF THESE INITIATIVES TOTAL WATER WITHDRAWAL BY SOURCE WATER SOURCES AFFECTED BY WITHDRAWAL % AND TOTAL VOLUME OF WATER RECYCLED AND REUSED LOCATION AND SIZE OF LAND OWNED, LEASED, MANAGED IN, OR ADJACENT TO PROTECTED AREAS AND AREAS OF HIGH BIODIVERSITY VALUE OUTSIDE PROTECTED AREAS. IMPACT ON BIODIVERSITY IN PROTECTED AREA HABITATS PROTECTED OR RESTORED MANAGING IMPACTS ON BIODIVERSITY HABITATS (RED LIST SPECIES) AFFECTED BY OPERATIONS TOTAL DIRECT AND INDIRECT GREENHOUSE GAS EMISSIONS OTHER RELEVANT INDIRECT GREENHOUSE GAS EMISSIONS GHG EMISSIONS INTENSITY INITIATIVES AND RESULTS OF REDUCING GREENHOUSE GAS EMISSIONS EMISSIONS OF OZONE-DEPLETING SUBSTANCES NOX, SOX AND OTHER SIGNIFICANT AIR EMISSIONS TOTAL WATER DISCHARGE BY QUALITY AND DESTINATION TOTAL WEIGHT OF WASTE BY TYPE AND DISPOSAL METHOD TOTAL NUMBER AND VOLUME OF SIGNIFICANT SPILLS WEIGHT OF TRANSPORTED, IMPORTED, EXPORTED, OR TREATED WASTE DEEMED HAZARDOUS BIODIVERSITY VALUE OF WATER BODIES AND HABITATS AFFECTED INITIATIVES TO MITIGATE ENVIRONMENTAL IMPACTS PACKAGING MATERIALS RECLAIMED BY CATEGORY MONETARY VALUE OF SIGNIFICANT FINES & TOTAL # OF NON-MONETARY SANCTIONS FOR NON-COMPLIANCE WITH ENVIRONMENTAL LAWS AND REGULATIONS SIGNIFICANT IMPACTS OF TRANSPORTING PRODUCTS AND OTHER GOODS AND MATERIALS USED FOR OPERATIONS, AND TRANSPORTING MEMBERS OF THE WORK FORCE. TOTAL ENVIRONMENTAL PROTECTION EXPENDITURES AND INVESTMENT BY TYPE PERCENTAGE OF NEW SUPPLIERS THAT WERE SCREENED USING ENVIRONMENTAL CRITERIA SIGNIFICANT ACTUAL AND POTENTIAL NEGATIVE ENVIRONMENTAL IMPACTS IN THE SUPPLY CHAIN AND ACTIONS TAKEN

EN2 G4-EN2 EN3 G4-EN3 NEW G4-EN4 NEW G4-EN5 EN5 EN7 G4-EN6

EN6 G4-EN7 EN8 G4-EN8 EN9 G4-EN9 EN10 G4-EN10 EN11 G4-EN11 EN12 G4-EN12 EN13 G4-EN13 EN14 MOVED TO GUIDANCE EN15 G4-EN14 EN16 G4-EN15, G4-EN16 EN17 G4-EN17 NEW G4-EN18 EN18 G4-EN19 EN19 G4-EN20 EN20 G4-EN21 EN21 G4-EN22 EN22 G4-EN23 EN23 G4-EN24 EN24 G4-EN25 EN25 G4-EN26 EN26 G4-EN27 EN27 G4-EN28 EN28 G4-EN29

EN29 G4-EN30 EN30 G4-EN31 NEW G4-EN32 NEW G4-EN33

GRI G4 Brief Summary Guide

G3.1 (2012) G4 (2013) NEW G4-EN34 BRIEF DESCRIPTION NUMBER OF GRIEVANCES ABOUT ENVIRONMENTAL IMPACTS FILED, ADDRESSED, AND RESOLVED THROUGH FORMAL GRIEVANCE MECHANISMS

LABOUR PRACTICES & LABOUR PRACTICES & DECENT WORK DECENT WORK LA2 G4-LA1 LA3 LA15 LA5 TOTAL NUMBER AND RATE OF NEW EMPLOYEE HIRES AND EMPLOYEE TURNOVER BY AGE GROUP, GENDER, AND REGION. BENEFITS PROVIDED TO FULL-TIME EMPLOYEES THAT ARE NOT G4-LA2 PROVIDED TO TEMPORARY OR PART-TIME EMPLOYEES, BY SIGNIFICANT LOCATIONS OF OPERATION. RETURN TO WORK AND RETENTION RATES AFTER PARENTAL LEAVE, BY G4-LA3 GENDER. MINIMUM NOTICE PERIOD(S) REGARDING OPERATIONAL CHANGES, G4-LA4 INCLUDING WHETHER IT IS SPECIFIED IN COLLECTIVE AGREEMENTS. PERCENTAGE OF TOTAL WORKFORCE REPRESENTED IN FORMAL JOINT MANAGEMENTWORKER HEALTH AND SAFETY COMMITTEES THAT HELP G4-LA5 MONITOR AND ADVISE ON OCCUPATIONAL HEALTH AND SAFETY PROGRAMS. RATES OF INJURY, OCCUPATIONAL DISEASES, LOST DAYS, AND G4-LA6 ABSENTEEISM, AND NUMBER OF WORK-RELATED FATALITIES BY REGION AND BY GENDER. EDUCATION, TRAINING, COUNSELLING, PREVENTION, AND RISKG4-LA7 (Data points moved CONTROL PROGRAMS IN PLACE TO ASSIST WORKFORCE MEMBERS, to Guidance) THEIR FAMILIES, OR COMMUNITY MEMBERS REGARDING SERIOUS DISEASES. HEALTH AND SAFETY TOPICS COVERED IN FORMAL AGREEMENTS WITH G4-LA8 TRADE UNIONS. AVERAGE HOURS OF TRAINING PER YEAR PER EMPLOYEE BY GENDER, G4-LA9 AND BY EMPLOYEE CATEGORY. PROGRAMS FOR SKILLS MANAGEMENT AND LIFELONG LEARNING THAT G4-LA10 SUPPORT THE CONTINUED EMPLOYABILITY OF EMPLOYEES AND ASSIST THEM IN MANAGING CAREER ENDINGS. PERCENTAGE OF EMPLOYEES RECEIVING REGULAR PERFORMANCE AND G4-LA11 CAREER DEVELOPMENT REVIEWS COMPOSITION OF GOVERNANCE BODIES AND BREAKDOWN OF EMPLOYEES PER EMPLOYEE CATEGORY ACCORDING TO GENDER, AGE G4-LA12 GROUP, MINORITY GROUP MEMBERSHIP, AND OTHER INDICATORS OF DIVERSITY. RATIO OF BASIC SALARY AND REMUNERATION OF WOMEN TO MEN BY G4-LA13 EMPLOYEE CATEGORY, BY SIGNIFICANT LOCATIONS OF OPERATION. HUMAN RIGHTS PERCENTAGE OF NEW SUPPLIERS THAT WERE SCREENED USING G4-LA14 LABOUR PRACTICES CRITERIA SIGNIFICANT ACTUAL AND POTENTIAL NEGATIVE IMPACTS FOR LABOUR G4-LA15 PRACTICES IN THE SUPPLY CHAIN AND ACTIONS TAKEN NUMBER OF GRIEVANCES ABOUT LABOUR PRACTICES FILED, G4-LA16 ADDRESSED, AND RESOLVED THROUGH FORMAL GRIEVANCE MECHANISMS.

LA6

LA7

LA8

LA9 LA10 LA11 LA12

LA13

LA14 NEW NEW NEW

HUMAN RIGHTS HUMAN RIGHTS HR1 G4-HR1 PERCENTAGE AND TOTAL NUMBER OF SIGNIFICANT INVESTMENT AGREEMENTS AND CONTRACTS THAT INCLUDE CLAUSES INCORPORATING HUMAN RIGHTS CONCERNS, OR THAT HAVE UNDERGONE HUMAN RIGHTS SCREENING. TOTAL HOURS OF EMPLOYEE TRAINING ON POLICIES AND PROCEDURES CONCERNING ASPECTS OF HUMAN RIGHTS THAT ARE RELEVANT TO OPERATIONS, INCLUDING THE PERCENTAGE OF EMPLOYEES TRAINED.

HR3 G4-HR2

GRI G4 Brief Summary Guide

G3.1 (2012) G4 (2013) HR4 G4-HR3 BRIEF DESCRIPTION TOTAL NUMBER OF INCIDENTS OF DISCRIMINATION AND CORRECTIVE ACTIONS TAKEN. OPERATIONS AND SIGNIFICANT SUPPLIERS IDENTIFIED IN WHICH THE RIGHT TO EXERCISE FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING MAY BE VIOLATED OR AT SIGNIFICANT RISK, AND ACTIONS TAKEN TO SUPPORT THESE RIGHTS. OPERATIONS AND SIGNIFICANT SUPPLIERS IDENTIFIED AS HAVING SIGNIFICANT RISK FOR INCIDENTS OF CHILD LABOUR, AND MEASURES TAKEN TO CONTRIBUTE TO THE EFFECTIVE ABOLITION OF CHILD LABOUR. OPERATIONS AND SIGNIFICANT SUPPLIERS IDENTIFIED AS HAVING SIGNIFICANT RISK FOR INCIDENTS OF FORCED OR COMPULSORY LABOUR, AND MEASURES TO CONTRIBUTE TO THE ELIMINATION OF ALL FORMS OF FORCED OR COMPULSORY LABOUR. PERCENTAGE OF SECURITY PERSONNEL TRAINED IN THE ORGANIZATIONS POLICIES OR PROCEDURES CONCERNING ASPECTS OF HUMAN RIGHTS THAT ARE RELEVANT TO OPERATIONS. TOTAL NUMBER OF INCIDENTS OF VIOLATIONS INVOLVING RIGHTS OF INDIGENOUS PEOPLE AND ACTIONS TAKEN. PERCENTAGE AND TOTAL NUMBER OF OPERATIONS THAT HAVE BEEN SUBJECT TO HUMAN RIGHTS REVIEWS AND/OR IMPACT ASSESSMENTS. PERCENTAGE OF SIGNIFICANT SUPPLIERS, CONTRACTORS AND OTHER BUSINESS PARTNERS THAT HAVE UNDERGONE HUMAN RIGHTS SCREENING, AND ACTIONS TAKEN. SIGNIFICANT ACTUAL AND POTENTIAL NEGATIVE HUMAN RIGHTS IMPACTS IN THE SUPPLY CHAIN AND ACTIONS TAKEN NUMBER OF GRIEVANCES RELATED TO HUMAN RIGHTS FILED, ADDRESSED AND RESOLVED THROUGH FORMAL GRIEVANCE MECHANISMS.

HR5 G4-HR4

HR6 G4-HR5

HR7 G4-HR6

HR8 G4-HR7 HR9 G4-HR8 HR10 G4-HR9 HR2 G4-HR10 NEW G4-HR11 HR11 G4-HR12

SOCIETY SOCIETY SO1 G4-SO1 SO9 G4-SO2 SO2 G4-SO3 SO3 G4-SO4 SO4 G4-SO5 SO5 MOVED TO GUIDANCE SO6 G4-SO6 SO7 G4-SO7 SO8 G4-SO8 Entire Indicator moved to Guidance NATURE, SCOPE AND EFFECTIVENESS OF PROGRAMS AND PRACTICES THAT ASSESS AND MANAGE THE IMPACTS OF OPERATIONS ON COMMUNITIES, INCLUDING ENTERING, OPERATING AND EXITING OPERATIONS WITH SIGNIFICANT POTENTIAL OR ACTUAL NEGATIVE IMPACTS ON LOCAL COMMUNITIES. PERCENTAGE AND TOTAL NUMBER OF BUSINESS UNITS ANALYSED FOR RISK RELATED TO CORRUPTION PERCENTAGE OF EMPLOYEES TRAINED IN ORGANIZATIONS ANTICORRUPTION POLICIES AND PROCEDURES. ACTIONS TAKEN IN RESPONSE TO INCIDENTS OF CORRUPTION. PUBLIC POLICY POSITIONS AND PARTICIPATION IN PUBLIC POLICY DEVELOPMENT AND LOBBYING TOTAL VALUE OF FINANCIAL AND IN-KIND CONTRIBUTIONS TO POLITICAL PARTIES, POLITICIANS AND RELATED INSTITUTIONS BY COUNTRY TOTAL NUMBER OF LEGAL ACTIONS FOR ANTICOMPETITIVE BEHAVIOUR, ANTI-TRUST, AND MONOPOLY PRACTICES AND THEIR OUTCOMES. MONETARY VALUE OF SIGNIFICANT FINES AND TOTAL NUMBER OF NONMONETARY SANCTIONS FOR NONCOMPLIANCE WITH LAWS AND REGULATIONS. PREVENTION AND MITIGATION MEASURES IMPLEMENTED IN OPERATIONS WITH SIGNIFICANT POTENTIAL OR ACTUAL NEGATIVE IMPACTS ON LOCAL COMMUNITIES. PERCENTAGE OF NEW SUPPLIERS THAT WERE SCREENED USING CRITERIA FOR IMPACTS ON SOCIETY SIGNIFICANT ACTUAL AND POTENTIAL NEGATIVE IMPACTS ON SOCIETY IN THE SUPPLY CHAIN AND ACTIONS TAKEN

SO10

NEW G4-SO9 NEW G4-SO10

GRI G4 Brief Summary Guide

G3.1 (2012) G4 (2013) NEW G4-SO11 BRIEF DESCRIPTION NUMBER OF GRIEVANCES ABOUT IMPACTS ON SOCIETY FILED, ADDRESSED, AND RESOLVED THROUGH FORMAL GRIEVANCE MECHANISMS

PRODUCT PRODUCT RESPONSIBILITY RESPONSIBILITY LIFE CYCLE STAGES IN WHICH HEALTH AND SAFETY IMPACTS OF G4-PR1 (Data points moved PRODUCTS AND SERVICES ARE ASSESSED FOR IMPROVEMENT, AND PR1 to Guidance) PERCENTAGE OF SIGNIFICANT PRODUCTS AND SERVICES CATEGORIES SUBJECT TO SUCH PROCEDURES. TOTAL NUMBER OF INCIDENTS OF NON-COMPLIANCE WITH REGULATIONS AND VOLUNTARY CODES CONCERNING HEALTH AND SAFETY IMPACTS OF PR2 G4-PR2 PRODUCTS AND SERVICES DURING THEIR LIFE CYCLE, BY TYPE OF OUTCOMES. TYPE OF PRODUCT AND SERVICE INFORMATION REQUIRED BY PR3 G4-PR3 PROCEDURES, AND PERCENTAGE OF SIGNIFICANT PRODUCTS AND SERVICES SUBJECT TO SUCH INFORMATION REQUIREMENTS. TOTAL NUMBER OF INCIDENTS OF NON-COMPLIANCE WITH REGULATIONS PR4 G4-PR4 AND VOLUNTARY CODES CONCERNING PRODUCT AND SERVICE INFORMATION AND LABELING, BY TYPE OF OUTCOMES. G4-PR5 (Data points moved PRACTICES RELATED TO CUSTOMER SATISFACTION, INCLUDING RESULTS PR5 to Guidance) OF SURVEYS MEASURING CUSTOMER SATISFACTION PROGRAMS FOR ADHERENCE TO LAWS, STANDARDS, AND VOLUNTARY PR6 G4-PR6 CODES RELATED TO MARKETING COMMUNICATIONS, INCLUDING ADVERTISING, PROMOTION, AND SPONSORSHIP. TOTAL NUMBER OF INCIDENTS OF NON-COMPLIANCE WITH REGULATIONS AND VOLUNTARY CODES CONCERNING MARKETING COMMUNICATIONS, PR7 G4-PR7 INCLUDING ADVERTISING, PROMOTION, AND SPONSORSHIP BY TYPE OF OUTCOMES. TOTAL NUMBER OF SUBSTANTIATED COMPLAINTS REGARDING PR8 G4-PR8 BREACHES OF CUSTOMER PRIVACY AND LOSSES OF CUSTOMER DATA. MONETARY VALUE OF SIGNIFICANT FINES FOR NONCOMPLIANCE WITH PR9 G4-PR9 LAWS AND REGULATIONS CONCERNING THE PROVISION AND USE OF PRODUCTS AND SERVICES. SOURCES OVERVIEW OF CHANGES IN STANDARD DISCLOSURES FROM G3.1 TO G4 GUIDELINES G3.1 QUICK REFERENCE SHEET - GLOBAL REPORTING INITIATIVE

GRI G4 Brief Summary Guide

GRI G4 Brief Summary Guide

GRI G4 Brief Summary Guide

GRI G4 Brief Summary Guide

GRI G4 Brief Summary Guide

GRI G4 Brief Summary Guide

GRI G4 Brief Summary Guide