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3. Why are you looking for a change? or Why do you want to leave your
company?
Be positive while answering. You want to work with a company where you can make
a long term career. Where you can use your skills and learn new skills. Be honest if
there was any retrenchment in the previous company e.g. Our Department was
consolidated or eliminated.
How many times have I been asked this question? (The title of this article). The answer is
plenty of times. I attend an interview for a position of authority and am asked, amongst
other things, what constitutes a good team leader? In this article I will be writing about the
way in which I would reply to this question etc.
In my career thus far, I have been a team leader for two different companies and have also
been a member of many different teams, who have been run by a numerous different team
leaders. This has given me, in my own opinion, quite a good understanding of what is
required to be a good team leader.
There is nothing worse than being in a team whose leader is quite weak, in-decisive and
lacking in confidence. It sends a wave of uncertainty through the time and leaves the
members of that team feeling frustrated.
Communication
A team leader who is unapproachable is, in my opinion, a poor team leader. Any member of
the team should feel comfortable and happy to be able to talk to his/her team leader about
a variety of matters. This would include business matters of course but could also include
any personal difficulties that they may be going through.
The team leader should also possess the ability to convey messages from the company to
his staff, as well as communicating what he expects from them, work wise, for that
particular day and week.
Motivation
A good team leader will have the ability to keep his or her troops motivated throughout the
day and week. They can do this by operating various challenges such as the best employee
of the month receives a box of chocolates, the worst employee is not allowed to speak or be
spoken to for one hour, as way of punishment. Just a bit of fun and games, which can be
judged by the amount, and standard of work that each member completes. This is just one
of many ways to keep the troops thinking and working
QUESTION AND ANSWERS:
RE: As a team lead how do you pacify an angry client?
There are two rules to follow when dealing with a client:
1st : Client is always Right
2nd: Even if the client is Wrong, Refer to rule no 1.
Since the client is angry, as a lead accept the mistake (blame) whatever the client has to say. If you
start with this... the client is bound to get relaxed after 5/10 minutes of shouting... Then try to explain
the game plan to follow from NOW (Please prepare for this as a lead you should be ready for this
anytime).
If you think of it then it is a flamboyant style that usually would distinguish a leader from the team.
However, at the same time flamboyance has to be complemented with actual knowledge of the
technology/issues being addressed by the solution.
1) Don't even think of selling the credit of a team member on your name. Give the credit to individual
in team and encourage him/her for the same verbally.
2) In case of some bad reputation comes to your team, try to shield the team members from losing
their morals, but do not forget to take or suggest preventive steps to let happen same thing again.
3) Start work by self on some of the tasks which are boring though required (like documentation) before
asking team members to do the work.
There are lot many tips like this one, but these few will help get hold of the team.
3. Mentoring Skills
• Supportive
• Approachable
• Offers advice