Integrated combinations of cross-functional business systems are typically information systems that support business process, such as product

development, production, distribution, order management, customer support etc.

Customer feedback

Market Research

Market Test

Component Design

Product Test

Product Release

Equipment Design

Production Start

Marketing

R & D\ Engineering

Manufacturing

Many organizations use information technology to develop integrated cross-functional enterprise systems: In order to reengineer and improve vital business process all across the enterprises. As it is viewed as a strategic way to use information technology to share information resources and improve the efficiency and effectiveness of business processes. As this helps businesses to attain its strategic objectives.

Many companies have moved from functional mainframe-based legacy systems to integrated cross-functional client/server applications. This has involved installing enterprise resource planning (ERP), supply chain management (SCM) or customer relationship management (CRM) software from SAP America, Baan, People Soft, Oracle etc. Such enterprise software focuses on supporting integrated clusters of business process involved in the operations of a business instead of focusing on the information processing requirements of business functions.