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  • CRM

    Загружено:

    Pradnya Pratisditha
    3 просмотров2 страницы
    CRM strategy drives structure and technology. CRM strategy starts with identifying potential strategies. A CRM strategy is a combination of a customer relationship management (crm) and a technology strategy.

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    Оригинальное название

    Crm

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    © Attribution Non-Commercial (BY-NC)

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    CRM strategy drives structure and technology. CRM strategy starts with identifying potential strategies. A CRM strategy is a combination of a customer relationship management (crm) and a technology strategy.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате DOCX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    3 просмотров2 страницы

    CRM

    Загружено:

    Pradnya Pratisditha
    CRM strategy drives structure and technology. CRM strategy starts with identifying potential strategies. A CRM strategy is a combination of a customer relationship management (crm) and a technology strategy.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате DOCX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 2

    1. Customer Relationship Management Is Not an Option (CRM , Kristin Anderson and Carol Kerr, page 14-15) 1.

    1 Definisi Customer Relationship Management (CRM , Kristin Anderson and Carol Kerr, page 15 -27) 1.2 Technology Does Not Equal Strategy (CRM , Kristin Anderson and Carol Kerr, page 19-21)

    Gambar 1. CRM strategy drives structure and technology 1.3 The Power of CRM (CRM , Kristin Anderson and Carol Kerr, page 21-24) 1.4 CRM Success Factors (CRM , Kristin Anderson and Carol Kerr, page 25-27)

    2. Choosing Your CRM Strategy (CRM , Kristin Anderson and Carol Kerr, page 5960) 2.1 CRM Strategy Starting Points (CRM , Kristin Anderson and Carol Kerr, page 60-61) 2.2 Picking the Player (CRM , Kristin Anderson and Carol Kerr, page 61-62) 2.3 Preparing for Your First Meeting (CRM , Kristin Anderson and Carol Kerr, page 62) 2.4 The CRM Strategy Creation Meeting(CRM , Kristin Anderson and Carol Kerr, page 63-64) 2.5 Identify Potential Strategies (CRM , Kristin Anderson and Carol Kerr, page 64-66) 2.6 CRM Strategy Selection(CRM , Kristin Anderson and Carol Kerr, page 66-69)

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