Summer 2013

Master of Business Administration- MBA Semester 3 MU0012 Employee Relations Management - 4 Credits
(Book ID: B1734) Note: Assignment (60 marks) must be written within 6-8 pages. Answer all questions. Kindly note that answers for 10 marks questions should not exceed 400 words. Q1. Define conflict management. What are the causes of workplace conflicts? What are the various strategies to be adopted for resolving conflicts? (definition of conflict management 3, explanation of causes of workplace conflicts 3, explanation of strategies 4) Q2. What is meant by organisational culture? What are the elements and dimensions of organisational culture? (meaning of organisational culture 3, explanation of elements 3, dimensions 4) Q3. Explain the importance and features of Human Resource Information systems (HRIS). (meaning 1, example - 2, importance 3, features of HRIS 4) Q4. What is meant by grievance redressal? Explain the three stages of Grievance redressal. What precautions are to be taken while handling grievances? (meaning of grievance & grievance redressal 2, explanation of three stages 4, precautions 4) Q5. What are trade unions? What are the objectives and activities of trade unions? (meaning 2, explanation objectives 3, activities 5) Q6. Write a brief note on stress and employee wellness in organisations. (meaning of stress 2, explanation of symptoms 1, factors that increases stress 2, explanation employee wellness 4, example 1) 10 Marks 10 marks 10 marks 10 marks 10 marks

10 marks