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Mu lti ple Choi ce Que sti ons Operations Management

<!--[if !supportLists]--> <!--[endif]-->1. Over the years, different approaches to job


design have developed. Put these 4 approaches in chronological order.

a. Ergonomics, Scientific Management, Behavioural Approach, Division of Labour.

b. Scientific Management, Division of Labour, Ergonomics, Behavioural Approach.

c. Division of Labour, Scientific Management, Behavioural Approach, Ergonomics.

d. Division of Labour, Scientific Approach, Ergonomics, Behavioural Approach.

Answer: 1 C

<!--[if !supportLists]--> <!--[endif]-->2. Frederick Winslow Taylor is best known for


the introduction of which approach to job design?

a. Scientific Management

b. Behavioural Approach

c. Division of Labour

d. Ergonomics

Answer: 2 A

<!--[if !supportLists]--> <!--[endif]-->3. In Work Measurement terms Standard


Performance is defined as:

a. The rate of output which qualified workers will achieve without over-exertion
as an average over a working day provided they are motivated to apply
themselves to their work.

b. The rate of output which qualified workers will achieve as an average over a
working day provided they are motivated to apply themselves fully during the
whole day.

c. The rate of output which trained workers will achieve as an average over a
working day provided they are motivated to apply themselves to their work.

d. The rate of output which average workers will achieve without over-exertion
as an average over a working day.
Answer: 3 C

<!--[if !supportLists]--> <!--[endif]-->4. Ergonomics is not concerned with which of


the following aspects:

a. Noise levels

b. Illumination levels

c. Working Temperatures

d. Supervisory Skills

Answer: 4 D

<!--[if !supportLists]--> <!--[endif]-->5. In Behavioural Approaches to Job Design


which approach adds greater tasks and greater control over the job?

a. Job Enrichment

b. Job Enlargement

c. Job Rotation

d. Empowerment

Answer: 5 A

<!--[if !supportLists]--> <!--[endif]-->6. The ‘father’ of Scientific Management is:

a. Henry Ford

b. Henri Gantt

c. W. Edwards Deming

d. Tom Peters

e. Frederick W. Taylor

Answer: 6 E

<!--[if !supportLists]--> <!--[endif]-->7. Job Rotation:


a. is a programme through which management seeks greater productivity from
workers.

b. involves giving employees work with a greater degree of responsibility and


autonomy.

c. is another term for employee empowerment.

d. involves allocating a wider range of similar tasks to individuals.

e. means that staff are moved periodically from task to task in order to increase
variety and interest.

Answer: 7 E

<!--[if !supportLists]--> <!--[endif]-->8. Job Enlargement:

a. means that staff are moved periodically from task to task in order to increase
variety and interest.

b. involves giving employees work with a greater degree of responsibility and


autonomy.

c. is another term for employee empowerment

d. involves allocating a wider range of similar tasks to individuals

e. is a programme through which management seeks greater productivity from


works

Answer: 8 D

<!--[if !supportLists]--> <!--[endif]-->9. Job Enrichment:

a. Increases the amount of money employees are paid for completing a unit of
work.

b. involves giving employees work with a greater degree of responsibility and


autonomy.

c. involves allocating a wider range of similar tasks to individuals

d. is a programme through which management seeks greater productivity from


workers.
e. means that staff are moved periodically from task to task in order to increase
variety and interest.

Answer: 9 B

<!--[if !supportLists]--> <!--[endif]-->10. Within a typical behavioural model of job


design, which of the following would be considered as representing core job
characteristics?

a. Quality / Cost / Mutuality

b. Vertical Loading / Skill Variety / Output

c. Task Combination / Task Identity / Autonomy

d. Task Identity / Task Significance / Autonomy

e. Cultural Advancement / Absenteeism / Nationality

Answer: 10