Questionnaire

1. In which year your bank started online services?

__________________
2. Does Your Competitiors also provides similar services with respect to
you?
○ No,
○ Yes _______________________
1. Does your bank sell a product or service that is time-constrained? For
example, do you work for a financial firm offering online trading or
payment services, or a travel or entertainment business offering online
booking?
○ Yes
○ No
1. Does your bank aim to serve customers via all available sales
channels?
○ Yes
○ No
1. Have your competitors already built m-commerce sites?
○ Yes
○ No
1. Are your customers prone to using the latest gadgets, such as PDAs,
two-way pagers and mobile phones?
○ Yes
○ No
1. Does online banking provide more revenue than traditional banking
○ Yes
○ No
1. What percentage of your customers using online banking services
provided by you?
 0-20%____ 21-40%________ 41-60%_____ 61-80%______ 81-
100%_________
2. Does online banking provides more reach and frequency than
traditional banking?
○ Yes
○ No
1. Your Service Provider
____________________________
2. Does online banking helps you to retain your customer and helps in to
discover new customer?
___________________________________________________
3. Does the revenue coming from the online banking crosses the
expenses made on online banking?
___________________________
4. Do you provide and kind of training programme to your employees so
they promote more online banking?
______________________________
5. What kind of services are you providing in online banking?
○ Online bill payment
○ Online fund/money transfer
○ Online Bookings
○ Online payroll direct deposit
○ Mobile Recharge
○ International Payments
○ Online Purchase
1. Do you advertise you bank on other websites
○ No
○ if yes which_______________________
1. Who is responsible for maintaining the bank’s website?
________________
2. How does your bank connected to internet?
○ DSL
○ Dial-up
○ BroadBand
○ Cable
1. Is the security always updated to protect any theft or fraudulent?
○ Yes
○ No
1. Is firewalls and other securities hardware and software in place?
○ Yes
○ No
1. Is bank hardware is well-proctected from power failures or some kind
of internal failures?
○ Yes
○ No
1. Is online banking well fitted in your long term strategy?
○ Yes
○ No
1. Did online banking done well according to you expectations?
○ Yes
○ No