Entry and Contracting Define the client system

Trust
Consultants expertise Diagnosis Depth of intervention Culture absorption Consultant as a model Consultant team as microcosm

Action Research
Client dependency Ethical standards Implications of OD

 OD process itself will be subject to the ongoing action

research being experienced by the client system. Feedback loops relate to various interventions and stages in OD process, the change agents and the organization need not learn how to make the future OD interventions more effective. Feedback loops need not necessarily be too complicated. Simple questionnaires or interviews could be very helpful.

 Assisting the clients to internalize skills and insights

rather than to create a prolonged dependency relationship. Imperative for the client to have free, informed choice Their skills and insights should serve as a standard against which to compare the activities of internal change agents Sometimes the organization may simply be temporarily overloaded by externally imposed crisis occupying the attention of key people.

 Louis White and Kevin Wooten ethical dilemmas in OD

practice stemming from the actions of either the consultant or client or both.
Misrepresentation and collusion

Misuse of data

Manipulation and coercion Value and goal conflicts Technical ineptness

To enlarge the data for making management decisions To expand the influence business To capitalize the strength of the informal system and make the formal and informal system more congruent To become more responsive To legitimatize conflicts as an area of collaborative management To examine its own leadership style and ways of managing To legitimatize and encourage the collaborative management of team, interteam and organization cultures

 Establish the initial contract, identifying who is the

client, establishing trust, clarifying the role of consultant, determining the appropriate depth of intervention, examining the consequences of being absorbed by the organizations culture viewing the consultant and consulting teams as models, applying action research to OD, terminating the relationship and ethical standards. Important implications for practitioners, top management and the organization.