Due Date Extension Process

Purpose: In the event a service provider needs a work order extended beyond the targeted completion date, the service provider must submit the request using this process for consideration.

Vendor will place the work order on pause using the IVR system or in the WON. Vendor will Set a FLAG in the WON with details and/or reason for a due date extension. Provide as much information as possible when requesting a due date extension. Examples: 1. Parts on order-need to specify when the parts will be arriving and also an anticipated installation date. 2. Quote approval needed or in progress. 3. Work Order overdue when received. 4. Store Closure (work order received after store hours). 5. Scope of work requires more hours to complete than available in SLA when the request is submitted. 6. Other scenarios may warrant due date extension. Be as descriptive as possible for these items.

CBRE will be alerted in dispatch board by a flag noted on the work order. CBRE will review request and submit to AT&T for approval. If approval is received, CBRE will adjust the due date in the system and notify the vendor.

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Please see screen shot below for reference. After pausing WO, click on Set Status dropdown and select Set Flag. This alerts the Facility Coordinator that action is needed.

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Please see screen shot below. Set flag and include notes on details behind needing a due date extension.

Page 3 of 3 Effective Date: 2/10/2014