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  • Understanding Business Communication Components

    Загружено:

    Puvanaeaswari Suntirabosh
    261 просмотров10 страниц
    The document defines communication and discusses its key components and process. It outlines different types of communication, including internal communication between management and employees, and external communication with parties outside the company. The five stages of the communication process are identified as the sender conceiving the message, encoding it, selecting a channel, the receiver decoding and interpreting the message, and providing feedback. Mediums for transmitting messages are also addressed.

    Исходное описание:

    business communication

    Оригинальное название

    Unit 1 - Understanding Business Communication

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    The document defines communication and discusses its key components and process. It outlines different types of communication, including internal communication between management and employees, and external communication with parties outside the company. The five stages of the communication process are identified as the sender conceiving the message, encoding it, selecting a channel, the receiver decoding and interpreting the message, and providing feedback. Mediums for transmitting messages are also addressed.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PPTX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    261 просмотров10 страниц

    Understanding Business Communication Components

    Загружено:

    Puvanaeaswari Suntirabosh
    The document defines communication and discusses its key components and process. It outlines different types of communication, including internal communication between management and employees, and external communication with parties outside the company. The five stages of the communication process are identified as the sender conceiving the message, encoding it, selecting a channel, the receiver decoding and interpreting the message, and providing feedback. Mediums for transmitting messages are also addressed.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PPTX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 10

    UNIT 1 - UNDERSTANDING BUSINESS COMMUNICATION

    What

    is COMMUNICATION ? What are different types of COMMUNICATION ? What are the components of COMMUNICATION ? What are the 5 stages in COMMUNICATION PROCESS ? What are the MEDIUM for message to be transferred?

    process of giving, receiving or exchanging information, opinions or ideas by writing, speech, or visual means, so that the material/message communicated is completely understood by everyone concerned. A continuous process. A two-way process. Incomplete without feedback from the recipient.

    category
    internal
    1. Downward Management to employees (order, instructions, memo) 2. Upward employees to Management (report, comment, request) 3. Horizontal employees and employees (problem solving, discussion) Meetings, teleconference, email, video,

    external
    1. Messages to persons outside the company can have a farreaching effect on its reputation and ultimate success. ( letter, proposal, telephone call, personal conversation, public speeches, pamphlet, annual reports, news media, bulletins, newsletters.

    type verbal

    Non-verbal

    Sender Message Medium

    Receiver
    Feedback

    message is conveyed by a sender through a/some medium to the recipient and it must be understood by the recipient as intended by the sender. The recipient must respond within the time frame.

    Conceive message Encode Select channel

    receiver

    message

    feedback
    2

    sender

    Decode interpret

    medium through which a message is transmitted to its intended audience, such as print media or broadcast (electronic) media.

    Way

    of communication Attitude Preparation Flexibility Effectiveness Errors in speaking or writing Non-verbals signal Language Listening

    Relationships

    Emotional

    responses Pre-judgement systems

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