Hewlett-Packard Ltd

Metro Park
Cloughfern Avenue
Newtownabbey
BT37 0ZR
www.hp.com/uk/selb

Contract 50655 Microcomputers and Related Equipment

Frequently Asked Questions

Q. How do I order the HP desktops and laptops on the contract?

_ A. Print out the list of products you wish to order off the HP Northern Ireland Education and Library Board
Schools website. Attach your purchase order listing the item number for each item to the product printout
and follow your normal procurement procedures, forwarding the purchase order to either your Education
and Library board or the HP NI Schools ordering address:

HP NI Schools Contract 50655

Hewlett Packard Limited
Metro Park
Cloughfern Avenue
Newtownabbey BT37 0ZR

Please make Purchase order payable to

British Telecom,
Riverside Tower,
Belfast, BT3 9ED

BT will be HP’s fulfillment partner.

Q. Can I get pre-sales advice on the HP notebooks and desktops on the contract?

A. Yes there are fully trained technical pre-sales staff to assist you in choosing the device that is the best fit
for your requirements from the portfolio of HP products within the contract.

The telephone number is :0141 3426286

Q. When will my orders be delivered and who can I contact for an update

A. In accordance with the contract delivery should be within 14 working days. For any queries please contact
HP on 02890 856800. quoting NI Schools at HP.

Q. How do I get technical support for my HP products?

A. There are two options for HP technical/warranty support. Below the list of products on the main site you
will find a number of links specific to each of the HP desktops and laptops on the contract. Here you will
find a full support repository. Also there is a technical support telephone number: 02890 53 22 11