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HEATHERM.HUSTON 924TreyRidgeMonroe,MI481617344304545hhuston@gmail.

com QUALIFICATIONSHIGHLIGHTS Computersupportincludingsoftwareinstallation,troubleshooting,andcustomerservice ExperiencewithBlackboard10andWebCT SoftwareincludingMSWord,Excel,AccessandPowerpointlearnnewsoftwarequicklyandeasily Officeequipmentandcomputertechnologysetup,use,andtroubleshooting Experienceworkingwithuserswithavarietyofskilllevelsinanacademicsetting

EMPLOYMENTHISTORY SalesAssociateWalmartMonroe,MI2012present Facetofacecustomerservice,includingproblemresolutionandescalation Zonedandkeptmultipleproductareascleanandorganized. Maintaineddepartmentspecificproductknowledge TechnicalAssistant,LearningVenturesUniversityofToledoToledo,OH20072010 ProvidedsecondtiertechnicalandcustomerservicesupportforOnlineLearningstudentsincluding courseregistration.Handledupto200studentcomplaintsinaday. AnsweredinquiriesaboutUTandLearningVenturesviamultilinephone,email,andinstantmessage. ManagedAccessdatabaseofstudentinquiriesandfiledstudentrecords. Arrangedproctoredexamsforstudentsandmaintaineddetailedrecordsofproctorsandtests.Worked withteamtorewriteproctoringproceduresandassociateddocuments. Assistedinstructionaldesignerswithsimplecourseadministrationtasksandstudentservicesneeds. ParticipatedinBlackboard10trainingandmigrationfromWebCT Supervised,trained,andscheduledstudentworkers. Promotedtwotimesinthreeyears. StudentAssistant,EducationalMediaMonroeCountyCommunityCollegeMonroe,MI20032006 Setup,maintained,andperformedtroubleshootingforelectronicequipmentsuchasDataPro,Windows computers,overheadprojectors,andDVDplayersforclassroomuseandspecialpresentations. Performedofficedutiessuchasphotocopying,laminating,filing,answeringphones,anddataentry. EDUCATION WayneStateUniversity MasterofEducation,InstructionalTechnology,expected2015 UniversityofToledoToledo,OH BachelorofScience,CumLaude,CriminalJustice MonroeCountyCommunityCollegeMonroe,MI AssociateofAppliedScience