TEAM

TEAM EFFECTIVENESS
EFFECTIVENESS FOR
17 & 18 November 2009
FORHIGHER
HIGHERPERFORMANCE
PERFORMANCE
17 & 18 November 2009
MPC SOUTHERN
MPC SOUTHERN REGION
REGION OFFICE
OFFICE

In organisations throughout the world, smart leaders are moving away from the traditional work
structures that stifle creativity, innovations and change. These leaders are redesigning work to
include teams at all levels of their organisations. They are beginning to realise that teams offer
many advantages over the traditional ways of organising the workforce.
Also, team members are held accountable for maintaining and improving the processes
undertaken by their co-member. In the final analysis, team building is the single most important
factor that can bring a team together in the pursuit of a common goal.

Objectives
At the end of the programme, participants should be able to:
™ Describe the characteristics of a team mission statement
and use the criteria to develop effective team goals
™ Identify stages of team development
™ Use the proper roles in their team structure
™ Identify barriers to team’s communication process and
practice strategies from giving and receiving feedback in
order to improve team communication
™ Determine the source of conflicts that arises in teams
and practice strategies for dealing with team conflict.

Day 1
” Team Purpose ” Team Member Roles
” Stages of Teams Development ” Team Communication

Day 2
” Decision-Making and Problem Solving ” Self-Authorised Team Leadership
” Managing Team Conflict

PAYMENT: WHO SHOULD ATTEND:

RM600 per person (50% discount for non-
SME and 80% for SME company).
(include course materials, certificate, lunch and coffee breaks)
Managers and Supervisors whose work results depend on
their ability to lead and manage teams in their
organisations
(Closing Date: 9 November 2009)

For more information, please contact:

Eamizan Hasim
e-mail: eamizan@mpc.gov.my

MALAYSIA PRODUCTIVITY CORPORATION

NO. 8, JALAN PADI MAHSURI, BANDAR BARU UDA,
81200 JOHOR BAHRU
TEL: 07-2377422, FAX: 07-2380798, TOLL FREE: 1 800 88 1140
www.mpc.gov.my

TRANSFORMATION, INNOVATION, PARTNERSHIP