Lisa A.

Jones
25 Piper Lane Somers, CT 06071 (860) 749-3362 lisa_a_jones_@msn.com

PERFORMANCE PROFILE Accomplished sales professional with 18+ years of B2B and C2C sales experience. Proven track record of consistently outperforming sales quotas, new business development, building strong customer relationships, and effectively managing time and territory. Skilled in all functions of the sales cycle. Uncompromising commitment to management and customer service excellence balanced by the highest degree of integrity in all transactions. Solid academic background; MBA. Excels in prospecting, qualifying, developing, and closing sales opportunities. Visionary strategist with the ability to articulate solutions to customer issues. Strong leadership abilities with the ability to successfully recruit, supervise, coach, and mentor employees. Ability to gain cooperation and buy-in of multiple decision-makers in complex business environments. Notable efficiency, organizational skills, with the ability to multitask projects and set priorities. Strong ability to work effectively, independently, and collaboratively with internal and external sales teams and cross-functional departments. Resolves customer product and service issues by providing sales-related solutions. PROFESSIONAL SKILLS New Account Development Customer Relationship Management Consultative Selling Skills Profit Margin Enhancement Strong Presentation Skills Resumes & Cover Letters Contract Negotiations Training Skills Strategic Planning Customer Retention Vendor Relations Linkedin Profiles Excellent Sales Skills Supervision Skills Lead Generation Change Agent Leadership Skills Editing/Proofreading Account Management Cost Containment Competitive Analysis Team Building Skills Project Management Information Analysis

PROFESSIONAL EXPERIENCE Specialized Rsum Services, Somers, Connecticut Current Executive Director/Founder Professional resume writer skilled in writing resumes, cover letters, LinkedIn Profiles, and other business documents. Successfully generated hundreds of business materials, including reports, proposals, presentations, reviews, and manuals. Enthusiastic and creative customer-focused writer, adept at details and producing highquality work. Utilizes consultative process to bring out key strengths and achievements ensuring the best compelling and persuasive resume for each client. Creates resumes that are search engine optimized to meet the requirements of employer ATS systems. Consults with each client to help ensure career goals are in alignment with skills, deliverables, and responsibilities of each job description. Chosen as a sub-contractor bestselling author and industry expert. High percentage rate of clients chosen for interviews and subsequent job offers. -continued-

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(Specialized Rsum Services, continued) Utilizes a consultative approach with clients, resulting in high-quality job search assistance, LinkedIn profiles, and resumes. Sun Chemical, Mansfield, Massachusetts 2003-2004 Account Manager Recruited by the #2 ranked ink manufacturers to drive new sales growth of packaging inks in the NE region. Developed marketing strategies and aggressively pursued new business while actively managing existing accounts. Developed proposals, negotiated sales, assisted in recruitment management of graphic technicians. Increased new account sales 75% during first nine months. Awarded Top Account Manager New Sales for 2003 out of 15 account representatives, gain of $2M plus. Built on strong technical background and in-depth product knowledge to identify customer needs and concerns, recommend solutions, and become a trusted customer resource. Turned around non-performing territory by growing business with current accounts by 45% in the first year. Negotiated pricing and contracts with customers on products for profit margin enhancement. Successfully met sales budget requirements and surpassed goals on a consistent basis. Managed and drove consistent revenue growth and profitability improvements. Delivered client-training programs to foster goal achievements and improve client relationships.

Flint Ink Corporation, Ann Arbor, Michigan 19902003 Technical Sales Representative 19962003 Flint Group (formerly Flint Ink) positioned at number one in the printing ink industry. Promoted to turn around a non-performing territory by reestablishing account relationships in a territory that had been vacant for more than a year. Responsible for $4M+ annually. Demonstrated expertise in all aspects of hands-on client service and business development, including needs analysis, consultative selling, and maximizing client potential. Excellent customer relationship development with existing and prospective clients. Negotiated five-year contract for ink purchases in excess of $1.5M annually. Signed multiple customer agreement plans and contracts securing customer retention. Successfully developed business plans to ensure profit maximization. Implemented transition plans and teams in order to create quick and seamless customer transitions with new accounts. Managed and grew sales by 30% plus in a five state territory, consistently exceeding prior year's sales and projections. Selected as key contact for newly contracted distributorship. Set up rules of engagement and arranged support for products. Gained new, out-of-territory accounts by specific recommendations from current customers. Interfaced with key customer executives in professionally mutual beneficial partnerships.

Production Coordinator 1990-2006 Initially hired as purchasing agent for newly acquired ink production facility. Promoted to Production Coordinator after one year with increased responsibilities while retaining purchasing responsibilities.Managed inventory control and purchasing of 150 raw materials, scheduled all manufacturing, and served as shipping supervisor. -continued-

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(Production Coordinator, continued) Coordinated with upper and executive level management on the implementation of cost savings strategies. Interfaced with other manufacturing divisions, sales personnel, and corporate staff to ensure quality and capacity as new accounts were signed. Scheduled all production in a rapidly changing scheduling environment with production of more than 8 million pounds monthly of printing ink and ingredients as a vertically integrated company. Ensured internal and external clients needs were met, resulting in decreased downtime. Significantly reduced inventory for a cost savings of $325,000 annually. Inside sales liaison for customer contact at branch level. Chosen as member of the newly formed Employee Grievance Committee. EDUCATION / PROFESSIONAL DEVELOPMENT University of Wisconsin-Stout, Wisconsin E-Learning and Instructional Design eCornell, Cornell University, Ithaca, New York Master Certificate in Human Resources University of Phoenix, Phoenix, Arizona cum laude Master of Business Administration GPA 3.92 University of Notre Dame Executive Certificate Business Strategies Regis University, Boulder, Colorado, magna cum laude Bachelor of Science Degree in Business Administration GPA 3.76

Current

2013 2010

2010 2001

*On-going professional sales training, including Spin Selling, Customer Intimacy, Solution Selling, Consultative Selling. Conflict to Compatibility. Principles of Ink Certificate Rochester Institute of Technology. element k* Certificates: Mastering Cold Calls, Building Customer Relationships, Basics of Effective Selling, Telephone Sales Skills, Qualifying Sales Prospects. Classes by NRWA The Rsum as a Marketing Tool Writing Tips from NRWA The Key to Key Word Rsums Writing Effective Accomplishment Statements Job Descriptions PROFESSIONAL AFFILIATIONS National Rsum Writers Association (NRWA) Professional Association Rsum Writers (PARW) Career Dynamics International (CDI) Career Thought Leaders Consortium (CTL) Associate Current Current Current Current 2011 2011 2011 2011 2011