!

! !This is to certify that:! !

!Nhat
!
!

Nguyen

Has completed and successfully passed the module quiz for:

!

Module 6: Dealing With Conflict!

Introduction Definition and Causes of Conflict Types of Conflict Conflict Management Styles Other Conflict Resolution Strategies Nip Conflict in the Bud Moving Beyond Conflict Summary References

! ! ! ! "#$%!&'!())*%+! Mar 22, 2014 ! ! ! ! !