Session Plan Sector: TOURISM SECTOR (TRAVELS & TOURS) Qualification Title: TOUR GUIDING SERVICES NC II Unit of Competency:

MANAGE ARRANGEMENTS FOR VISITORS Module Title: MANAGING ARRANGEMENTS FOR VISITORS Learning Outcomes Upon Completion of this module the trainees must be able to: 1. 2. 3. 4. PERFORM PRE-ARRIVAL CHECKS MANAGE TOUR ARRANGEMENTS RESOLVE COMPLAINTS AND OTHER EMERGENCIES PERFORM POST-DEPARTURE ACTIVITIES

A. Introduction: Thi !"#$%& #&'i(& )h& *"!+&)&(*, -&.$i-&# '"- !/(/0i(0 )h& )"$- /--/(0&!&() i(*%$#&# i( )h& )"$- i)i(&-/-, /(# !/1i(0 +-"2i i"( '"- /##i)i"(/% *h/(0& /(# -&2i i"( / *"()-/*)&# 3, / )"$- "+&-/)"- "- / )"$- "-0/(i4&-. B. Learning Activities LO 1 : PERFORM PRE-ARRIVAL CHECKS Learning Content

Presentation

Practice

Feedback

Resources

Time

LO

: Learning Content Presentation Practice Feedback Resources Time

C. Assessment Plan Competency should be assessed through:

!. Teac"er#s Sel$%Re$lection o$ t"e Session

Prepared by:

Instructor