Lidya Demesse

PROFILE: A highly talented and accomplished expert in the customer support services profession. Hard working, detail oriented and able to multi-task. Marketing and account support experience. PROFESSIONAL EXPERIENCE Bank of America, Allen, TX Sep 2013- Present Teller Responsible for teller transactions accurately, provide excellent customer service, identify customer needs and refer financial products and services. Selected Highlights Ability to work effectively Careful attention to details and time management Multitask on job performance Cash handling and balancing daily Responsible for daily and weekly reports Cross-selling and referring products to meet customers financial needs Be knowledgeable about the products, policy and procedures

First National Bank Texas, Plano, TX Nov 2007 Dec 2012

Nations First and largest Military based bank established in 1901 Senior Branch Teller, Responsible for operation, performance, organization and leadership of bank location Selected Highlights Responsible for the operational side of the branch Maximize customer satisfaction with outstanding service and quality. Provide Assistance in training, supervision, and evaluation branch personnel and to guarantee their reaching high individual productivity and execution of their responsibilities and duties. Branch production reports. Expanded bank business by setting up business developments with several large companies such as Sam's Club and Costco receiving corporate accounts. Awarded district employee of the month several time for exceeding sales guidelines and performance. Excellent at communicating with customers and solving customer issues.

Frys Electronics, Plano, TX June 2005- May 2007

Customer Service Representative Experience in performing office support duties which involve receiving payments, addressing customer complaints, preparing and maintaining records within the department, and performing other duties as required. Selected Highlights: Responsible for customer inquiries and making sure that any problems they are experiencing are resolved. Exceptional ability to enter data accurately and efficiently into appropriate data system; make accurate arithmetic calculations and maintain accurate records and files. Proven ability to receive cash and make change; balance cash and receipts and maintain accurate documentation.

EDUCATION Collin County Community College Aug 2005-Dec 2011 Associates in Arts 2009 University of Texas at Dallas Bachelor in Arts 2015 Double major in Accounting and Finance SKILLS Word PowerPoint Internet Explorer Google Chrome Business Development Sales computer and internet searching skills