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Ticket Id

Incident Number

Category

97542 IM0000018332009

Local PC

99365 IM0000018521545

EBBS

97041 IM0000018273348

Local PC

96957 IM0000018264177

Local PC

99273 IM0000018491661

XEROX Printer

97528 IM0000018331423

EBBS

96962 IM0000018262981

Local PC

97042 IM0000018276617

EBBS

98071 IM0000018380580

Local PC

96604 IM0000018235906

Local PC

98781 IM0000018463900

Local PC

97347 IM0000018311606

Local PC

99303 IM0000018491211

Olivetti Printer

99168 IM0000018507769

LMS

97781 IM0000018355174

Local PC

97902 IM0000018364161

Local PC

96649 IM0000018232494

ECSVS

98976 IM0000018483786

Generic Services

99037 IM0000018490621

Generic Services

99038 IM0000018490626

Generic Services

99039 IM0000018490635

Generic Services

99040 IM0000018490641

Generic Services

99041 IM0000018490645

Generic Services

99043 IM0000018490659

Generic Services

98185 IM0000018398714

Local PC

Summary
PK--LOCAL PC - UNABLE TO GET
PRINT FROM XEROX PRINTER
APPLICATION--EBBS : all branch
sialkot cantt 125
PK-SIALKOT-unable to view signs
on sigcap software
PK - SCB - LOCAL PC - unable to
view internet explorer icon on
PK-FAISALABAD-LOCAL PCEBBS,Xerox Printer and IMEX
PK--local pc - unable to launch
EBBS
PK - SIALKOT CANTT-UB - LOCAL
PC : inquiry problem regarding
PK. SIALKOT. LMS: LMS not
working for captured card entry
PK-internet explorer not working
properly

Description
15-Mar-14 1:20:08 PM Demo Date
: Sat, 15 Mar 2014 16:20:08 PIN :
09-Apr-14 9:47:00 AM Demo Date :
Wed, 9 Apr 2014 12:47:00 PIN :
07-Mar-14 7:11:57 PM Demo Date
: Fri, 7 Mar 2014 22:11:57 PIN :
06-Mar-14 4:22:33 PM Demo Date
: Thu, 6 Mar 2014 19:22:32 PIN :
04-Apr-14 7:28:37 PM Demo Date :
Fri, 4 Apr 2014 22:28:37 PIN :
15-Mar-14 10:41:59 AM Demo Date
: Sat, 15 Mar 2014 13:41:59 PIN :
06-Mar-14 2:20:22 PM Demo Date
: Thu, 6 Mar 2014 17:20:21 PIN :
08-Mar-14 10:38:20 AM Demo Date
: Sat, 8 Mar 2014 13:38:20 PIN :
21-Mar-14 4:57:05 PM Demo Date
: Fri, 21 Mar 2014 19:57:04 PIN :
03-Mar-14 4:47:31 PM Demo Date
PK--LOCAL PC : email not working : Mon, 3 Mar 2014 19:47:31 PIN :
PK-LOCAL PC : unable to open any 01-Apr-14 5:32:19 PM Demo Date :
website on internet explorer
Tue, 1 Apr 2014 20:32:19 PIN :
PK-LOCAL PC-Scannings needs to
12-Mar-14 6:07:36 PM Demo Date
be check in my PC
: Wed, 12 Mar 2014 21:07:36 PIN :
PK - olivetti printer (1210107) does 04-Apr-14 5:37:22 PM Demo Date :
not printing properly
Fri, 4 Apr 2014 20:37:22 PIN :
PK - SIALKOT - LOCAL PC - Unable 07-Apr-14 4:16:55 PM Demo Date :
to open LMS webpage on PC
Mon, 7 Apr 2014 19:16:55 PIN :
PK - SIALKOT - PARIS ROAD18-Mar-14 4:56:19 PM Demo Date
UBUnable to view reports.
: Tue, 18 Mar 2014 19:56:18 PIN :
PK - LOCAL PC : Unable to Scan
19-Mar-14 5:17:55 PM Demo Date
documents.
: Wed, 19 Mar 2014 20:17:54 PIN :
APPLICATION--ECSVS: OTHER 03-Mar-14 11:59:42 AM Demo Date
TECHNICAL ISSUES
: Mon, 3 Mar 2014 14:59:42 PIN :
03-Apr-14 7:35:33 PM Demo Date :
PK - Local PC Scanning Deletion
Thu, 3 Apr 2014 22:35:33 PIN :
PK -SIALKOT PARIS ROAD-UB 04-Apr-14 4:12:32 PM Demo Date :
LOCAL PC - scaning deletion
Fri, 4 Apr 2014 19:12:31 PIN :
PK -SIALKOT PARIS ROAD-UB04-Apr-14 4:13:28 PM Demo Date :
LOCAL PC- scaning deletion
Fri, 4 Apr 2014 19:13:28 PIN :
PK -SIALKOT PARIS ROAD-UB 04-Apr-14 4:14:47 PM Demo Date :
LOCAL PC- scaning deletion
Fri, 4 Apr 2014 19:14:47 PIN :
PK -SIALKOT PARIS ROAD-UB04-Apr-14 4:15:43 PM Demo Date :
LOCAL PC- scanning deletion
Fri, 4 Apr 2014 19:15:43 PIN :
PK - SIALKOT PARIS ROAD-UB 04-Apr-14 4:16:35 PM Demo Date :
LOCAL PC- scaning deletion
Fri, 4 Apr 2014 19:16:35 PIN :
PK- SIALKOT PARIS ROAD-UB- local 04-Apr-14 4:17:42 PM Demo Date :
PC scaning deletion required
Fri, 4 Apr 2014 19:17:41 PIN :
PK - SIALKOT : LOCAL PC - Unable 24-Mar-14 4:58:48 PM Demo Date
to view LMS page
: Mon, 24 Mar 2014 19:58:48 PIN :

Resolution
After reconfigured xerox printer
problem has been resolved.
Branch Network is very slow, kindly
reassign this ticket to GBL-TSSAfter registered DLL Files problem
has been resolved. Feedback
After reinstallation of Internet
explorer, issue has been resolved.
After reconfigured Xerox printer and
IE setting problem has been
Problem has been resolved after
giving JAVA rights to user policy
Aftre giving java rights to user
profile and installation of ECSVS,
After IE setting problem has been
resolved. Feedback received.
After IE setting problem has been
resolved. Feedback received.
After archive the emails, issue has
been resolved. feedback received.
AFTER SETTING IN THE WEB
BROWSER ISSUE HAS BEEN
After deletion of scanning friles from
user machine, issue has been
Kindly reassign this ticket to PK
OSV Printer, RE diagnose Hardware
After create new profile of user,
issue has been resolved. feedback
After install active X problem has
been resolved. Feedback received.
After creating shortcut of google
chroom on user desktop, issue has
As per conversation of user, issue
has been resolved automatically.
After deletion scan documents
problem has been resolved.
After deletion of Scanning files,
issue has been resolved. feedback
After deletion of Scanning files,
issue has been resolved. feedback
After deletion of Scanning files,
issue has been resolved. feedback
After deletion of Scanning files,
issue has been resolved. feedback
After deletion of Scanning files,
issue has been resolved. feedback
After deletion of Scanning files,
issue has been resolved. feedback
After re create user profile problem
has been resolved. Feedback

Priority Status

Opened On

Medium

Closed

15/03/2014 01:20 PM

Medium

Closed

9/4/2014 9:47

Medium

Closed

7/3/2014 19:11

Medium

Closed

6/3/2014 16:22

Medium

Closed

4/4/2014 19:28

Medium

Closed

Medium

Closed

6/3/2014 14:20

Medium

Closed

8/3/2014 10:38

Medium

Closed

Medium

Closed

3/3/2014 16:47

Medium

Closed

1/4/2014 17:32

Medium

Closed

12/3/2014 18:07

Medium

Closed

4/4/2014 17:37

Medium

Closed

7/4/2014 16:16

Medium

Closed

18/03/2014 04:56 PM

Medium

Closed

19/03/2014 05:17 PM

Medium

Closed

3/3/2014 11:59

Medium

Closed

3/4/2014 19:35

Medium

Closed

4/4/2014 16:12

Medium

Closed

4/4/2014 16:13

Medium

Closed

4/4/2014 16:14

Medium

Closed

4/4/2014 16:15

Medium

Closed

4/4/2014 16:16

Medium

Closed

4/4/2014 16:17

Medium

Closed

15/03/2014 10:41 AM

21/03/2014 04:57 PM

24/03/2014 04:58 PM

Caller

Opener

Abid,Adeel (1276688)

Abid,Adeel (1276688)

Butt,Shazib Munir (1344212)

Butt,Shazib Munir (1344212)

Bashir,Aamir (1357184)

Bashir,Aamir (1357184)

AHMED (1411103)

AHMED (1411103)

ABAID UR (1427926)

ABAID UR (1427926)

MUHAMMAD (1443823)

MUHAMMAD (1443823)

MUHAMMAD (1443823)

MUHAMMAD (1443823)

MUHAMMAD (1443823)

MUHAMMAD (1443823)

WASEEM (1464344)

WASEEM (1464344)

WASEEM (1464344)

WASEEM (1464344)

NAZIA (1467099)

NAZIA (1467099)

NAZIA (1467099)

NAZIA (1467099)

MUHAMMAD (1446166)

MUHAMMAD (1446166)

ROHA (1447447)

ROHA (1447447)

MUHAMMAD SUFYAN (1460468)

MUHAMMAD SUFYAN (1460468)

MUHAMMAD SUFYAN (1460468)


Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)

MUHAMMAD SUFYAN (1460468)


Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)
Chaudhry,Muhammad Yasin
(1192832)

Khalid,Azmat (1215700)

Khalid,Azmat (1215700)

Closed On
17/03/2014 09:36 AM

Updated On
17/03/2014 09:36 AM

Incident Occurred On
15/03/2014 01:20 PM

9/4/2014 12:07

9/4/2014 12:07

9/4/2014 9:47

8/3/2014 11:06

8/3/2014 11:04

7/3/2014 19:11

6/3/2014 18:17

6/3/2014 18:17

6/3/2014 16:22

8/4/2014 15:05

8/4/2014 15:05

4/4/2014 19:28

15/03/2014 12:38 PM

15/03/2014 12:37 PM

15/03/2014 10:41 AM

7/3/2014 10:39

7/3/2014 10:39

6/3/2014 14:20

8/3/2014 11:38

8/3/2014 11:37

8/3/2014 10:38

21/03/2014 05:29 PM

21/03/2014 05:29 PM

21/03/2014 04:57 PM

3/3/2014 17:40

3/3/2014 17:40

3/3/2014 16:47

2/4/2014 10:39

2/4/2014 10:37

1/4/2014 17:32

13/03/2014 10:22 AM

13/03/2014 10:22 AM

12/3/2014 18:07

9/4/2014 10:43

9/4/2014 10:43

4/4/2014 17:37

7/4/2014 17:26

7/4/2014 17:25

7/4/2014 16:16

18/03/2014 05:44 PM

18/03/2014 05:44 PM

18/03/2014 04:56 PM

20/03/2014 11:52 AM

20/03/2014 11:51 AM

19/03/2014 05:17 PM

4/3/2014 10:51

4/3/2014 10:50

3/3/2014 11:59

4/4/2014 10:57

4/4/2014 10:57

3/4/2014 19:35

4/4/2014 17:24

4/4/2014 17:24

4/4/2014 16:12

4/4/2014 17:26

4/4/2014 17:26

4/4/2014 16:13

4/4/2014 17:28

4/4/2014 17:28

4/4/2014 16:14

4/4/2014 17:29

4/4/2014 17:28

4/4/2014 16:15

4/4/2014 17:30

4/4/2014 17:29

4/4/2014 16:16

4/4/2014 17:37

4/4/2014 17:36

4/4/2014 16:17

24/03/2014 05:23 PM

24/03/2014 05:22 PM

24/03/2014 04:58 PM

Incident Resolved On
17/03/2014 09:34 AM

Close Reason
Resolved
Resolved

8/3/2014 11:03 Resolved


6/3/2014 17:57 Resolved
8/4/2014 15:04 Resolved
15/03/2014 12:36 PM

Resolved

7/3/2014 10:38 Resolved


8/3/2014 11:36 Resolved
21/03/2014 05:28 PM

Resolved

3/3/2014 17:38 Resolved


2/4/2014 10:35 Resolved
13/03/2014 10:21 AM

Resolved
Reassigned

7/4/2014 17:25 Resolved


18/03/2014 05:43 PM

Resolved

20/03/2014 11:48 AM

Resolved
Cancelled

4/4/2014 10:55 Resolved


4/4/2014 17:23 Resolved
4/4/2014 17:26 Resolved
4/4/2014 17:27 Resolved
4/4/2014 17:28 Resolved
4/4/2014 17:29 Resolved
4/4/2014 17:36 Resolved
24/03/2014 05:22 PM

Resolved

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