Академический Документы
Профессиональный Документы
Культура Документы
Service
Time
Calls per
SLA%
(sec)
Hour
90%
30
200
# Agents # Trunks
12
24
13
23
Answers are given here -->
14
22
15
22
16
22
17
21
18
21
19
21
20
21
21
21
SLA%
100%
95%
90%
85%
80%
75%
70%
65%
60%
55%
50%
AHT
MaxWait
(secs)
(secs)
180
30
Agents
14
Calls per
hour
200
in
in
in
in
in
in
in
in
in
in
in
Service
Time
45
33
20
7
0
0
0
0
0
0
0
AHT
(secs)
180
secs
secs
secs
secs
secs
secs
secs
secs
secs
secs
secs
0.056015
0.070048
0.05
ASA
(secs)
40
17
8
4
2
1
0
0
0
0
Queue
Time
Average
(secs)
Queue
90
2
60
1
45
0
36
0
30
0
26
0
23
0
20
0
18
0
16
0