Group 15 Jonathan Ng Daniel Primavera Jimmy Quach Drew Whitlow

Introduction

Founder Henry H. Braum Started out in 1933 as Peter Pan Ice Cream Stores First Braums store opened in 1968 Privately owned fast food company headquartered in Oklahoma City

Company Structure
All stores are located within 300 mile radius of the Braum Family Farm in Tuttle, OK Each store is structured as a three stores in one equipped with:

Grill Old Fashioned Ice Cream Fountain Fresh Market Grocery

Arlington, TX Location
Roughly 20-30 employees Hierarchal structure:

One General Manager Two Assistant Managers 25 Front of House/Back of House employees
Consisting of cooks/cashiers

Organizational Structure
General Manager

Assistant Manager

Assistant Manager

Cashiers

Cooks

Maintenance

Problems

Poor Training Process

Training process does not allow employees to refine their skills prior to going out on their own.

Lack of Managements Presence

Employees lack real-time feedback

Frequent Turnover

Poor Training Process

Burdensome
Employees are not given time to practice

Demanding
Expected to know how to prep all products

Lack of Supervision
Not all employees are given the same training privileges

Management

Poor Communication
Does not lead by example

Lack of Commitment
Does not motivate employees to do well

M.I.A
Manager is not present during work hours

Frequent Turnover

Lack of Training
Leaves employees feeling inadequate

Poor Management
Does not guide employees

No Positive Reinforcement
Leads to weak employee/management relationship

Solutions

In-Depth Training Program

Agile Team Meetings

Training Program

Improved Training Program

Increase the duration of training Training checklist and employee handbook Dedicate mentors for all new hires Cross functional training Follow Up Testing

Management Interaction
Provide feedback on performance

Management Strategy
Monthly Performance Reviews Frequent Appearances By Manager Suggestion Boxes Agile Team Meetings

Discuss the previous weeks struggles and successes Discuss the upcoming weeks strategy Review feedback and suggestions openly

Constraints
Actions will take time and money to enforce Short duration of employment typically associated with younger generation of employees

Video

Conclusion

3 major issues:
Burdensome/demanding training process
Solution Provide a dedicated trainer to assist

Lack of commitment from management/poor communication

Solution Conduct agile team meetings biweekly.

Turnover rates