Met Poe Apdeey oe tt {apologizing : ! Vexpressing lack of understanding +! Asking For advice : ! = I'm sorry for... 11 Sorry, I don't understand you! | i- What's your advice for..? i j- Please accept my sincere apology | j- I don't see what you mean! j j- What should I do to..2 i ~ I deeply regret that ~ I can't get your ideal :- What do you advice me to do? | Forgive mel I didn't mean it |! T don't quite follow you! ! 1 What would you do if you were me? ‘Responding to apologies : ' psking For clarification : ' Veiving advice : ! = That's all right! | 1. what do you mean by..? ! I~ T advice you to. ! = Never mind! 1 {-Couldyou be more explicit? ‘| {- You'dbetter. / you ought to... | = Don't worry about it j j- Could you clarify, please? jj Tf Lwere you, T would i ~ Forget about it j Beg your parc j My don't you? ! i Asking For opinion : |- What's your opinion of ..? - What about ..? - How do you feel about .? | Do you think that ..? expressing bad news : i+ Ireally don't know how to soy it, but. ~ Lam really sorry to say that.. !- You will be sorry/sad to hear ' responding to bad news: : !- Oh! Dear/my God! j- What a pity! i ~ Please accept my condolences! i | expressing opinion : +1 - In my opinion j- Personally speaking, I think Expressing good news: i = Tomy mind. = I've got some smashing news to tell you. j ~ It seems to me that i- You will be pleased to hear. | & Agreeing j~ Lim glad to tell you that. i j- I think you're right - I share your opinion # Disagreeing: [ Responding to good news : i i { |-Ican't agree with you ~ Ohl Congratulations! i !. Well done! i- What happy news! j- T disagree with you v Making a request : Making a complaint : 2 Expressing certainty : - Oh! Dear, I need !. Sorry, Ihave a complaint ~ I'm sure/certain.. !. Would you mind...? L1- I'm a little dissatisfied with... 1! Definitely/certainly i ~ wonder if you could..? _j j- I just don't know how to say it, but j [+ There is no doubt ~ I'd like youto ; Tm afraid Thave tomeke a serious complaint ; - It's obvious/evident.. | Responding to requests : [Responding to complaints : j Expressing uncertainty + Accepting: i] & Accepting + | - I'm uncertain ~ Sure/Certainly! |. Oh! Dear I'm really sorry about that Tim not sure !. Yes, of course! Li- I can't tell you how sorry I am 1 1- T'm doubtful about # Refusing: ii * Rejecting: il - Sorry! = I'm afraid there is nothing we can do about it : | Expressing probability * - Of course not! !1 Sorry, we haven't anything we can do {1- Tr may be It could be i weet