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Questionnaire ID

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

1. Intercetion
2. Careness
3. Physical Environment
4. Administration

6
6
6
6

5. Staf Behavior
6. Staff Attitude
7. Reliability
8. Service Scape
9. Service Delivery Process
10. Support Services

6
6
6
6
6
6

2
5
4
4

4
3
5
4
5
2

4
4
4
5

5
5
5
5
5
3

4
4
4
4

4
3
5
5
5
2

5
5
5
5

5
6
4
4
5
3

6
6
6
6

Section 1: Primary Dimensions of Health Service Quality


5 5 5 5 4 6 6 6 5 6 6 5 5 5 6 6
6 5 5 5 5 6 6 6 5 6 5 5 5 4 6 4
6 5 6 5 5 3 6 6 4 5 6 5 4 5 6 6
4 5 6 5 6 6 6 6 4 6 6 5 6 5 5 6

6
6
6
6

4
4
3
4

6
6
5
5

6
6
5
4
6
5

Section 2: Secondary Dimensions of Health Service Quality


4 5 5 5 5 6 6 6 5 6 6 4 6 5 6 6 5
5 5 6 5 5 6 6 6 5 6 6 5 6 6 6 6 6
5 5 5 4 5 6 6 6 5 6 6 6 6 5 5 6 4
5 5 6 5 6 6 6 6 4 6 7 6 5 5 5 5 6
6 5 5 5 6 6 6 6 5 6 5 6 5 5 6 4 7
3 3 2 3 3 6 6 6 4 5 6 6 6 5 5 6 7

5
5
5
3
6
5

6
6
5
6
3
3

Section 3: Overall Service Quality


11. Overall Service Quality 5 4 5 5 5 5 5 5 5 5 5 6 6 6 4 6

12. Service Satisfaction

Section 4: Service Satisfaction


5 4 5 4 4 5 5 5 5 5 5 6 6 6 4 5

13. Service Loyalty

Section 5: Service Loyalty


6 4 5 4 5 6 5 5 5 5 5 6 6 6

26 27 28 29 30

5
5
5
5

5
5
5
4

6
6
5
5

5
6
5
5

6
6
6
6

4
5
5
6
5
2

5
6
6
6
3
5

4
5
6
6
4
3

6
5
5
6
5
4

5
6
6
3
5
5