Juran

Planning

Juran developed the idea of Quality trilogy: Quality planning, Quality improvement and Quality control. He concentrates not only on the end customer, but identifies other external and internal customers. According to him, Quality is Fitness of use.He also specified 10 steps to quality improvement.

Control

Improvement

Jurans 10 steps to quality

1. Build awareness of opportunities to improve. 2. Set goals for improvement. 3. Organize to reach goals. 4. Provide training. 5. Carry out projects to solve problems. 6. Report progress. 7. Give recognition. 8. Communicate results. 9. Keep score. 10. Maintain momentum.