Deming

Deming originated PDCA cycle. He came out with the new climate ( organizational culture ) which primarily consists of joy in work, innovation and cooperation.

He referred to this new climate as Win - Win as opposed to I win : You Lose.
He also defined 14 universal points for effective quality management

Demings 14 points
1. Create consistency of purpose with a plan.

2. Adapt the new philosophy of quality.

3. Cease dependence on mass inspection. 4. End the practice of choosing suppliers solely on price. 5. Identify problems and work continuously to improve the system. 6. Adopt modern methods of training on the job 7. Change the focus from production numbers ( quantity ) to quality

Demings 14 points
8. Drive out fear

9. Break down barriers between departments

10. Stop requesting improved quality without providing methods to achieve it.

11. Eliminate work standards that prescribe numerical quotas

12. Remove barriers to pride of workmanship

13. Institute vigorous education and training

14. Create structure in top management that will emphasize the preceding thirteen points every day.

FICCI

CE

PDCA cycle

PLAN

The PDCA cycle is also known as the Deming cycle D0

ACT

CHECK