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Chapter One
What is Hospitality?
The reception and entertainment of guests, visitors, or strangers with liberality and good will.
Oxford English Dictionary
Liberality: means generosity or broad-mindedness Good Will: means willingness to help others
Make
the guest feel welcomed Make sure things (products & services) work for the guest Make sure the operation continues to provide service and make a profit Lets explore each objective individually...
Make sure the operation continues to provide service and make a profit.
As a manager, the key to achieving this objective lies in achieving a controlled profitable operation. A good term to describe this management concern is conformance to budget.
(Chapter 1 Page 6)
the Guests Feel Welcome Make Sure Things Work for the Guests Make sure the operation continues to provide service and make a profit.
Simply stated, these objectives suggest that managers must be able to relate successfully to employees and guests, direct the work of their operation, and achieve operating goals within a budget - that is, to run a productive operation within certain constraints. (Chapter 1Page 6)
We spend at least half our waking hours at work. Work lies at the heart of a persons life and can lead directly to self-discovery! So Why Do People Work? (Chapter 1 Page 7)
They have experience in the industry and want to continue growing and changing with the industry.
They are interested in the hospitality industry.
They have ambition and know that they can grow as a professional in the industry.
To make a living To get a sense of who they are and to bind themselves to the community To enhance self-esteem To feel self-fulfillment To contribute to others